There were several people waiting in line upon check-in but the woman working the front desk was really nice. The first room I was assigned to was DIRTY and the heat did not work properly. The sheets on the bed were not clean, and there was hair all over the bathroom. The heating unit was loud and was set to run constantly. If I turned it off the blower would continue but would blow cold air. I had to unplug it to stop the noise and prevent it from being freezing cold in the room. There was a guy, who I believe was maintenance, at the front desk when I asked to be moved. I was on my way out so he made a note of my request and told me they would handle it. When I returned another gentleman was at the front desk and he seemed to have a hard time understanding why I didn't want to stay in a dirty and cold room. He assigned me to a new room, never apologized, or offered a discount to make it right. Quite frankly, he was rude and appeared upset by my request. The second room was just as bad. I went to the store and purchased my own cleaning products to make it acceptable for my stay. I travel to this area for work often and I guarantee I will never stay here again. I don't recommend you do either.