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"A fabulous stay. From checking into the hotel, the front seat staff was hospitable, accommodating and helpful. The staff took time to discuss many questions and concerns only for us to lean that he shift was ending and she treated us as if we were the only people. He king in! The breakfast is fabulous … love the coffee bar and more! "

"We had a small tripple room which was not exactly like the photo but it was clean and quiet in the evening"

"Beautiful restaurant but the rinks could use updating The view to Etna was fabulous and the breakfast was extremely limited by Our standards but lots of sweets in keeping with the European way "

"Room was very nice and comfortable. Staff was very helpful. Great location near everything in the downtown area. "

"Staying at Villa Pulejo is a unique experience in like staying in a historical masterpiece. The facilities were modernized but you can still visualize the grandeur this mansion was built for. Walking around the grounds we found treasures like the centuries old magnolia trees, meticulously kept garden and the original horse stable. Staff went above and beyond without smothering you. Fruits came from groves on property. We will cherish memories made during our 9 days stay. "

"Great restaurant on premises"

"The room itself was okay, if very bare, and there was no information about anything. Although there was a fridge for our use (and some bottled water provided) there was no kettle and no access to the kitchen until breakfast time the next day, so we couldn't make tea. We were admitted to the building when we arrived, but not welcomed. Reception desk was unstaffed, nobody around to greet us or give us any information. The building looked quite neglected. On the plus side, the beds were comfortable and the breakfast was good."

"Antonella and the staff were very welcoming and accommodating. We were very happy with our room and the cleanliness of the place. Breakfast was wonderful with many choices to eat and cappuccino every morning! Thank you very much for helping make our trip wonderful! Grazie! "

"I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place."