If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
More
Built in 2014
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Detached private bathroom
Free toiletries
Hair dryer
Rainfall showerhead
Shower
Slippers
Entertainment
LED TV with cable channels
Food and drink
Free bottled water
More
Air conditioning
Living room
Policies
Check-in
Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Express check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge. To reach the property from Terminal 1 or 2, guests should board the sky train located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Property is located within an airport and access is restricted to airport travelers only; flight boarding pass must be presented upon check-in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Property is also known as
Haven JetQuay Hotel Singapore
Haven JetQuay Hotel
Haven JetQuay Singapore
Haven JetQuay
The Haven By JetQuay Singapore
The Haven by JetQuay Hotel
The Haven by JetQuay Singapore
The Haven by JetQuay Hotel Singapore
Frequently asked questions
Is The Haven by JetQuay pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Haven by JetQuay?
This property doesn't offer parking.
What time is check-in at The Haven by JetQuay?
Check-in begins at 3:00 PM.
What time is check-out at The Haven by JetQuay?
Check-out is at noon.
Where is The Haven by JetQuay located?
Located in Changi, this hotel is within 1 mi (2 km) of Jewel Changi Airport and Slide @ T3. Changi Business Park and Changi City Point are also within 6 mi (10 km). Changi Airport Station is only a 2-minute walk and A South Station is 7 minutes.
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The Haven by JetQuay Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
I never checked in the hotel because I traveled from Malaysia and was not allowed to enter the Cory, but either Orbitz (Expedia) or the hotel was willing to help me with the cancellation. The hotel stated that I booked through the agent and should contact the agent to contact them, then when I contact the agent, the agent stated that it’s up to the hotel to issue a refund or not, they don’t talk to each other, they just keep telling me (customer) to talk to the other party.
As ridiculous as this sounds, do NOT book with Orbitz going forward, because while they are charging you a booking fee, they are NOT your agent, therefore not going to act on your behalf...
Located in Terminal 3 which makes it super convenient for early morning flights. Staff are friendly and helpful.
Verified traveler
Stayed 1 night in Feb 2020
8/10 Good
Elizabeth, London
24 February 2020
Liked: Cleanliness, staff & service, amenities
Got some good rest. Bed comfy enough even if only a twin size. They had white noise machines in the hallways which helped to keep it quiet. If you are a light sleeper and get a bad neighbour could be dodgy, as I could hear my neighbour clearly as she coughed (not an issue as I was already awake). Doubt it would be an issue as these aren’t really rooms for partying so much as sleeping. But there are TVs. The staff were friendly and made me at ease and were super helpful. There were morning snacks: cereal, toast, fruit, coffee, tea. Lounge was quiet and comfy. Overall quite clean. It’s not easy to find and you do have to go through customs, show your passport. Wasn’t a big deal as there was no line and security was at individual gates anyway. Overall, not bad value for a decent rest! Cheaper than a hotel and you don’t have to go outside.
It's small to stay overnight, but might be good for couple hours. The room is too small for the money spent, like a jail chamber. More than $110 per 12 hours stay, but its convenient to catch next morning flight.
JC
Stayed 1 night in Jan 2020
6/10 Okay
Munehiro
14 January 2020
Disliked: Cleanliness
Munehiro
Stayed 2 nights in Jan 2020
8/10 Good
Takoyaki, Kyoto, Japan
6 January 2020
Liked: Cleanliness, staff & service
Very small room and a bit pricey but it's just for sleeping and having a rest between two flights (transit) so it was OK to me. The shower was great! :)
Awful. Aircon freezing and couldn't adjust. Wall paper held up with tape. Hair in sheets including pubic hair. Bathroom not attached to room which I have never seen in a transit room before. Food awful.
Unfortunately I can't find one positive thing to say. Truely awful.
A 6ft by 6 ft room with Steiner chair. Not allowed to check in lungage earlier; no visitors into the room; air conditioning not adjustable
Charging close to us$120 a night without private bathroom and shower room
All the above were never mentioned in the ad.
I demand a refund
The rooms don't have any toilet or shower in the room.
I just needed a short stopover room as i was flight with Singapore airlines but I came in at Terminal 2 had to get over to Terminal 3 for the hotel and then back to Terminal 1 for my next flight ?? not very well planed out for Singapore Airport.
Damian
Stayed 1 night in Oct 2019
8/10 Good
Sharon
14 October 2019
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Sleep only; Room doesn't have toilet or shower
If in need of bed to sleep only - OK. But showers and toilet are separate, accessed via hallway and separate key for shower. Wallpaper on walls is peeling off and stuck together with pieces of sticky tape. Room was quiet with good airconditioning. Toilets communal. Showers separate and required getting separate key. Had a good sleep, which was all that mattered. It is not the Crowne Plaza! Which I totally loved.
Bodde i ett nappen en natt. Lite missvisande bilder kan jag tycka, då rummet är väldigt litet och duschrummet ligger en bit bort. Men annars är jag nöjd med vistelsen, det är rent och fräscht samt mörkt och tyst. Så bra sover man!