6/10 Okay
Mohammad
20 December 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is a 5 star hotel and facilities are excellent. In the central district of Singapore in Bencoleen district. As Singapore standard shopping and food court are nearby. Singapore underground tube rail is next door to the hotel. This was very convenient.
However I have genuine concern with the Reception Staff and cafe /Bar/Breakfast time staffs of the hotel. During checking on 12/12/24 there were two Indian origin young ladies at reception. They were not welcoming. No smile no greetings. Their body language was telling me I am coming off the street and I shouldn't at this hotel. First they mixed up with my bookings. I had booking from 13/12/24. However I came a day early on 12/12/24.My family friend at Singapore book this extra night for a Deluxe room. All my other nights booking was for superior room. My friends Deluxe room was slightly expensive than superior rooms. They told me that I am staying one night (12/12/24) only. When I advised them I am staying 4 nights they demanded to see the proof. They never refunded me the difference. Also the breakfast room at Reverie staff was two Chinese origin staff who didn't trust me that I can pay for my breakfast. Again their body language was telling me I shouldn't be at their Breakfast bar. However I found the concierge staff was very friendly and helpful. I will stay at this hotel again with my wife in future but not for these staffs at reception and breakfast bar but for this friendly concierge staffs.
Mohammad
Stayed 3 nights in Dec 2024