Hotel was accommodating when we stayed two nights, but had to book the nights separately. We were given the same room. One of the best bathrooms in all our Japanese hotel stays. Great many amenities, but they were labeled misleadingly in English, such as cleaner for makeup remover. Outdoor onsen on the top floor was great for enjoying the sunset. Breakfast and dinner buffets were standard Japanese fare. Not many vegetable choices and replenishing takes some time. Dining room isn’t very big, so plan your show-up time. Very close to Utoro bus terminal, tour boats, and all the eating places. There are 3 convenience stores nearby. Good place to stay when visiting Shiretoko 5 Lakes,