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"Truly a Japanese resort hotel with a proper outdoor onsen and all the trimmings that go with it. Be aware that they need to see the passport of everyone staying there. Why that is the case I don’t know. It’s an old hotel but it s clearly evident that every equipment and furniture have been updated to keep with the times. Try to visit the hotel before weather gets too cold to really take in the view of the. Grand colors of the forest. Space was good. Mattress was hard but soft enough to be comfortable. Dining options were good (actually better than the restaurants around the area) and the proximity to the train and bus station is great. "

"The hotel is very class and offer a lot, one down side is we were ask to pay additional for my son where we had stated clearly the age during booking. Hotel always give reason thy do not link with hotels.com and rules and regulations are different. "

"Loved our time here. After a night in busy Tokyo, felt rejuvenated by the hot bath, friendly staff, and relaxing atmosphere. First time to Japan for my wife and 3 young kids, the Hakone area and Ryoken plus Onsen experience was a great adventure."

"The private Onsen was amazing! Room size was big and comfortable for our family of 5. Great experience overall!"

"An absolutely beautiful hotel, the staff were very welcoming and polite. Their service was exceptional. The luxurious room with private onsen was a wonderful unique experience. The room, furniture and bathroom were in great condition. We would definitely come back! "

"Relaxing stay for the family. "

"Very nice decoration, friendly staff, decent food, good facilities "

"A true traditional ryokan experience. The feel and service of all the amentities was superb. We were worried about the food as it was very unique. However all of it exceeded expectations. All the food was worth trying and had such an earthy feel to it. The service of the staff members were impeccable. Very kind and helpful. The place is little far to get to. So recommend calling ahead for shuttle service from the ryokan. Highly recommended."

"This was probably the most amazing experience I have ever had! The highlight of my partner and I’s trip to Japan. The staff went above and beyond amazing, the food was the best I have probably ever eaten, and the private onsen and room were perfect. I cannot recommend this unique and perfect experience enough. I wish we booked another night and when we come back to Japan, I will prioritize staying again. Literally a perfect experience with amazing staff - thank you so much! "