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"Great customer service "

"There was a wonderful bakery/cafe on property—great place to get breakfast. The baristas were fast and the food was terrific. The rooms were a little hot. There is a nice but pricey brasserie on site. The spa was a wonderful feature—2 hot tubs, a sauna, a relaxation room (order drink service with your phone), massages. We were able to do a bag drop until we could check in (there’s luggage lockers) and the 24/7 reception staff were very friendly and helpful. The location was great for exploring the marina and very close to the whale watch museum, northern lights exhibit, the lava show and flyover Iceland. Some fun eateries in that area too. Had a great time here. "

"Great location, great breakfast and great staff - free parking - would definitely stay here again. We had one issue with oat milk and certain bread not being available and they sorted it the next day and were very helpful. "

"Great hotel with very friendly and helpful staff.well located, easy to walk around the centre. There is some reserved free parking for hotel guests but there is also free parking on streets nearby. The room was a good size, very clean and modern and well equipped. There is a gym and spa, which we did not use. Good breakfast. Overall great experience, would be happy to stay again. "

"Great location and service. Staff is very easy going. Can get a little loud as it’s next to the bars at night, but that’s just the city experience and they provide earplugs!"

"Great hotel in the centre of town. Staff were super helpful with parking. Rooms were spacious with very comfortable beds… we had a bath with a shower which was crazy powerful. Nice breakfast"

"Great location. Wonderful view. "

"The hostel was nice. It is right by the ocean with Mountain View’s / city behind it. Easy to get around. Bathrooms were a bit dirty but over all I enjoyed my stay. "

"First time at this hotel and we would certainly return if we came back to Reykjavik. Greeted with a smile and friendliness by Violetta on reception when we arrived to say we had been lucky to be upgraded which was a nice touch. The hotel has a cool bar / restaurant, a gym / sauna and unusually a barber shop! Rooms are clean and modern and bathroom contains great upmarket toiletries. Breakfast was great for both hot and cold options. Location is perfect on Laugavegor walking distance to shops, bars and restaurants. We found street parking easy enough and there is also an underground car park 300m away on the same street. As mentioned before all staff from reception to bar / restaurant and housekeeping were happy and friendly when encountered. "