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Renaissance Santiago Hotel by Marriott

4.5 star property
Luxury hotel with a 24-hour fitness center and a sauna

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Photo gallery for Renaissance Santiago Hotel by Marriott

View from property
Cocktail bar
Exterior
View from property
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pet friendly
  • Parking available
  • Spa
  • Breakfast available
  • Bar
The current price is SAR 666
SAR 666 total
includes taxes & fees
18 Apr - 19 Apr

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Bathrobes
Hair dryer
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Double Bed

Club Room, 1 Double Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Bathrobes
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Separate bathtub and shower
Bathrobes
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Shower/tub combination
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Separate bathtub and shower
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Queen Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Bathrobes
Hair dryer
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Bathrobes
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Separate bedroom
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 93 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Twin Room, 1 Double Bed

Club Twin Room, 1 Double Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Club Twin Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Premium bedding
Sofa bed - double
Pillowtop bed
Shower/tub combination
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Pillowtop bed
Premium bedding
Bathrobes
Hair dryer
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Avenida Kennedy 4700, Vicatura, Santiago, Region Metropolitana, 7630454

What's nearby

  • Parque Arauco Mall - 9 min walk - 0.8 km
  • Clinica Alemana - 3 min drive - 2.5 km
  • Costanera Center - 4 min drive - 3.3 km
  • Santa Lucia Hill - 8 min drive - 7.7 km
  • Julio Martinez Pradanos National Stadium - 12 min drive - 10.0 km

Getting around

  • Military Academy Station - 2 min drive
  • Hospitales Station - 10 min drive
  • Santiago Intl. Airport (SCL) - 27 min drive

Restaurants

  • ‪Café Mokka - ‬10 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Buffet Express - ‬9 min walk
  • ‪Lolita Jones - ‬5 min walk
  • ‪Tony Roma's - ‬9 min walk

About this property

Renaissance Santiago Hotel by Marriott

Luxury hotel near Parque Arauco Mall
Located close to Costanera Center, Renaissance Santiago Hotel by Marriott provides a rooftop terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage, a body wrap, or a body treatment. The on-site international cuisine restaurant, Catae Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, a vegetable garden, and wedding services
  • Meeting rooms, a 24-hour front desk, and a banquet hall
  • Guest reviews give top marks for the helpful staff
Room features
All 181 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hair dryers
  • 42-inch LCD TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

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8.8 out of 10, Excellent, 369 reviews
The price is SAR 506
SAR 506 total
includes taxes & fees
18 Apr - 19 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (CLP 10,000 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: CLP 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Catae Restaurant
  • Renaissance Santiago Hote

Things to do

  • 24-hour gym
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,916 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Spa

  • Body scrubs
  • Body wraps
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (30 inches high)
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable shower seat
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 100% renewable energy
  • 16 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 20000 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
1 total (up to 33 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CLP 60.0 per night

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 23 per person
  • Airport shuttle fee: CLP 45000 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: CLP 10000 per day (in/out privileges)
  • Pet fee: CLP 20000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CLP 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Renaissance Santiago
Renaissance Hotel Santiago
Renaissance Santiago
Renaissance Santiago Hotel
Santiago Hotel
Santiago Renaissance Hotel
Renaissance Santiago Hotel
Renaissance Santiago Hotel by Marriott Hotel
Renaissance Santiago Hotel by Marriott Santiago
Renaissance Santiago Hotel by Marriott Hotel Santiago

Frequently asked questions

Does Renaissance Santiago Hotel by Marriott have a pool?

Yes, this property has an outdoor pool.

Is Renaissance Santiago Hotel by Marriott pet-friendly?

Yes, this property allows pets (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of CLP 20000 per pet, per night. Service animals are exempt from fees.

How much is parking at Renaissance Santiago Hotel by Marriott?

Self parking is available for CLP 10000 per day. There is free parking nearby.

What time is check-in at Renaissance Santiago Hotel by Marriott?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Renaissance Santiago Hotel by Marriott?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Renaissance Santiago Hotel by Marriott provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CLP 45000 per vehicle applies.

Where is Renaissance Santiago Hotel by Marriott located?

Located in Vitacura, this luxury hotel is 0.4 mi (0.7 km) from Parque Arauco Mall and 1.9 mi (3.1 km) from Costanera Center. Santa Lucia Hill and Palacio de la Moneda are also within 6 mi (10 km). Military Academy Station is 20 minutes by foot and Alcantara Station is 22 minutes.

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Renaissance Santiago Hotel by Marriott Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 228 out of 351 reviews
Rating 8 - Good. 81 out of 351 reviews
Rating 6 - Okay. 27 out of 351 reviews
Rating 4 - Poor. 8 out of 351 reviews
Rating 2 - Terrible. 7 out of 351 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

KEDARNATH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location / good restaurants
Stayed 3 nights in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel with very kind and helpful staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located near, a shopping area is easily accessible walking 10 minutes… the staff is very attentive and always focus on getting things done to the guest satisfaction
Stayed 6 nights in Jan 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employees.
Stayed 7 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine. The front desk dealt well with English speaking visitors, not as true in the restaurant.
Stayed 2 nights in Dec 2024

10/10 Excellent

Zhongning George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Staffs are friendly. Some of them may be new to the job and need to improvement on knowledge of the city and tourists’ frequently requested destinations
Stayed 2 nights in Dec 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 3 nights in Nov 2024

10/10 Excellent

Henoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was exceptional. The decor and amenities were far beyond my expectations. This hotel is highly recommended. It is an excellent choice for a stay in Chile.
Stayed 4 nights in Oct 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!
Stayed 5 nights in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean updated rooms, friendly staff, convenient, good wifi, walkable to shopping
Stayed 2 nights in Nov 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff service
Stayed 2 nights in Oct 2022

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Santiago
The hotel staff were very friendly, polite and accommodating. We enjoyed the breakfast and the rooms were very clean and modern. It was located within walking distance to a huge shopping complex with many stores and places to eat.
Stayed 4 nights in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great amenities in common areas and in the rooms; easy parking; excellent location; well-maintained property. highly recommended;
Stayed 1 night in Dec 2023

6/10 Okay

Chio

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Well located! Near a shopping mall! Lor’s of restaurants around the corner! Some employees go far the exta mile to make sure you feel welcome and comfortable!
Stayed 5 nights in Jun 2024

8/10 Good

Victoria Gamboa

Liked: Amenities, property conditions & facilities
Front desk staff not helpful and with an attitude
Stayed 7 nights in Sep 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip with friends
Excellent hotel , efficient friendly professional staff. Considering it was a public holiday (New Year) . Lots to do in Santiago , could have spent another few days.
Stayed 3 nights in Dec 2022

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
The Guest Lounge was understaffed outside the happy hour and basics like coffee milk and water unavailable. It is offensive to expect guest to pay for a coffee in their room. The room service was average. Breakfast was really good and all the staff were friendly.
Stayed 6 nights in Feb 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bell hop Claudius and the van driver were amazingly friendly and couldn’t do enough for us. There was cucumber and melon water was very refreshing but the glasses were slow to be replenished
Stayed 1 night in Feb 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 7 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant service was uneven

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service
Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel/ untrained staff
Had a very nasty experience in this so called "luxury" hotel. The front desk staff on duty at 2345 local time on 21 November, 2022 deliberately allocated me the worst possible room in the hotel without a working air conditioner. he punished me, because he said, I had not booked directly via "Marriott bonvoy" but via 3rd party side - Hotels.com. Despite my repeated requests, he did not change my room and I could not get absolutely any sleep though I had paid 200 usd for the room. Furthermore, I offered to pay another 200 usd, (over and above the 200 usd I had already paid for the room), as there were many empty rooms the hotel but he still refused to change my room. I request senior management to change this person from duty immediately as he is very toxic and not helping the reputation of your property. he need to be put for housekeeping or cleaning dishes. If you are a business traveler, I do not recommend this hotel as there was too much noise from street and the AC did not work the whole night.
Stayed 1 night in Nov 2022

6/10 Okay

Sherry

We found the hotel was lovely and comfortable, but lacking with the level of service that we expected. We were on the 12th floor and had access to the executive lounge. The evening cocktails and snacks were quite nice but in the morning it was absolutely impossible to get a cup of coffee. Either the access was not open at 6:30 AM when it was supposed to be, or when it was, I found the coffee maker to be inoperable and sometimes not even plugged in and ready to dispense coffee.. I called the front desk to ask that additional coffee be brought up to our room so I could use our own coffee maker, but was told That we were only entitled to one complementary serving per stay. I really did not think this was good customer service at this level of hotel. I found the staff to be pleasant, but at no time did I feel they went out of their way to make our stay comfortable. Everything was quite slow, and our housekeeping service was very inconsistent. One day we would have excellent cleanup, only to find the next day a very different story. I would like to give a better rating to this hotel, but I cannot at this time. The surrounding area is excellent with a Shopping Mall, a couple of blocks away and access to many restaurants and shops. The restaurant in the hotel was also quite good, and I would highly recommend that they obtain English menus for the American customers.
Stayed 4 nights in Feb 2023

10/10 Excellent

Guillemo Lopez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicado en una zona muy tranquila y bonita, cerca del mall mas importante de santiago El personal bien como todo hotel de cadena robots
Stayed 3 nights in Feb 2025