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Hotel Lagoon

3.0 star property
Hotel in Santa Elena with a 24-hour front desk and an outdoor pool

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Property grounds
Restaurant
Property grounds
Reception
Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Pet friendly
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
The current price is SAR 133
SAR 153 total
includes taxes & fees
27 Feb - 28 Feb

Room options

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Showing 3 of 3 rooms

View all photos for Family Quadruple Room, Garden View

Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Garden View

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Free bottled water
Electric kettle
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Lagoon View

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Free bottled water
Electric kettle
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín | Individually decorated, individually furnished, free WiFi, bed sheets

Habitación Sencilla, 1 cama matrimonial, vista al jardín

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Free bottled water
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

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Hotel Noor

  • Pool
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  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 28 reviews
The price is SAR 248
SAR 308 total
includes taxes & fees
4 Mar - 5 Mar
Hotel Noor

About the neighborhood

Map
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965

What's nearby

  • Chetumal Ferry Terminal - 14 min drive
  • Laguna Milagros - 16 min drive
  • Cenote Azul - 26 min drive
  • Cenote Cocalitos - 27 min drive
  • Laguna Bacalar Ecological Park - 33 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive

Restaurants

  • ‪Enchiladas Huastecas - ‬8 min drive
  • ‪Go To Fly - ‬11 min drive
  • ‪Antojitos Tortas y Tacos Lulu - ‬9 min drive
  • ‪La Eufemia - ‬11 min drive
  • ‪Maya Luum - ‬9 min drive

About this property

Hotel Lagoon

Property highlights
At Hotel Lagoon, you can look forward to a free daily manager's reception, a terrace, and a garden. Be sure to enjoy a meal at Maiz, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Free self parking
  • Free newspapers, outdoor furniture, and tour/ticket assistance
  • Luggage storage, a 24-hour front desk, and coffee/tea in the lobby
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as perks like free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 32-inch TVs with satellite channels
  • Private yards, electric kettles, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour offsite parking within 16 ft

Food and drink

  • 1 restaurant
  • Free daily reception
  • Coffee/tea in common area(s)

Restaurants on site

  • Maiz

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

Outdoor space

  • Yard

More

  • Individually decorated
  • Individually furnished
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per night, plus a deposit of MXN 200 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 66 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: MXN 200 per night
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena

Frequently asked questions

Does Hotel Lagoon have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel Lagoon pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 66 lbs per pet. There's a deposit of MXN 200 per night and a fee of MXN 200 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Lagoon?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Lagoon?

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Lagoon?

Check-out is at noon.

Where is Hotel Lagoon located?

Situated in Santa Elena, this hotel is within 9 mi (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal, and Explanada de la Bandera. Palacio de Gobierno and Dr. Alfredo Barrera Marin Botanical Garden are also within 9 mi (15 km).

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Hotel Lagoon Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 15 out of 30 reviews
Rating 8 - Good. 9 out of 30 reviews
Rating 6 - Okay. 2 out of 30 reviews
Rating 4 - Poor. 3 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Felipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean
Stayed 1 night in Jan 2023

10/10 Excellent

Ted

Kind staff
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it.
Stayed 1 night in Jul 2022

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place..
Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...
Stayed 5 nights in Mar 2023

4/10 Poor

Gerardo

Disliked: Cleanliness, amenities, property conditions & facilities
I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do.
Stayed 4 nights in Mar 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and charming with just the essentials good jumping off point to Belize for "free zone" duty free shopping and casino. Tgere's not a lpt in walking distance but Uber and cabs are cheap. Food at the casino was surprisingly good. You simply can't beat the price and welcoming staff. Thank you for an enjoyablr stay, albeit short.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Disliked: Room comfort
Stayed 1 night in Nov 2024

8/10 Good

Jhoana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos.
Stayed 1 night in Aug 2024

10/10 Excellent

daniel sanchez

Super sencilla la llegada.
Stayed 1 night in Aug 2024

4/10 Poor

HUMBERTO

Stayed 2 nights in Jul 2024

4/10 Poor

Ana

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Brynleif

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Karla Cobá

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito y tranquilo para pasar un rato relajante!😀
Stayed 2 nights in Mar 2024

2/10 Terrible

Zhen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jenny

Stayed 1 night in Nov 2023

8/10 Good

Jesus

Liked: Cleanliness
Lo único bueno es que es pet frendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Para pasar una estancia lejos del ruido de la ciudad. Relación calida precio. 100.
Stayed 1 night in Aug 2023

8/10 Good

GONZALO

Stayed 1 night in Jul 2023

8/10 Good

lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ana Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito lugar lo recomiendo ampliamente
Stayed 1 night in May 2023

10/10 Excellent

francisca maribel arce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable y buena atención la persona responsable muy atenta
Stayed 1 night in Apr 2023

10/10 Excellent

Ramon Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Un bonito hotel junto a la laguna, excelente servicio y pudimos estar con nuestra mascota.
Stayed 1 night in Feb 2023

8/10 Good

Itzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Principalmente el recibimiento y atención del lugar, el lugar es lo mismo de las fotos
Stayed 1 night in Jan 2023

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si uno no va a Belice, no hay porque ir a este hotel