4/10 Poor
Marc
Traveled with partner
3 February 2025
Liked: Cleanliness, staff & service, amenities
We specifically requested a quiet room as neither of us sleep well. When we got there Jessica at the front desk informed us that we were booked in Room 10 which was directly over the busy street and right adjacent to a spaghetti of power lines (for those sensitive to electrical fields). We explained our need for quiet and our request in our booking reservation and while she was very understanding and nice to deal with she informed us that there was nothing she could do to change us as all other rooms were reserved already. We contacted Expedia and explained the situation as we had booked for 2 nights and although they called the hotel only the manager could approve a refund and he was in Italy for another week. Again Jessica was as helpful and understanding as she could be but we were forced to accept a noisy room overlooking a busy street on a Friday and Saturday night and left feeling exhausted from poor sleep as a result of all the noise. For those who react to electrical fields the bunch of multiple wires all connect very close to the room. The hotel itself is nice and they have a quiet pool at the back away from street noise. Had we been able to stay in a room off the street we would have been very satisfied so make sure if you book that you dont get a room facing the street. It is very noisy!
Marc
Stayed 2 nights in Jan 2025