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Novotel Rotorua Lakeside

4.5 star property
Luxury hotel with 6 spa tubs and a fitness center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
Miscellaneous
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Gym
    Gym
The price is SAR 398
SAR 457 total
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room, 2 Queen Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28.0 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Rydges Rotorua
Pool
Hot Tub
Parking included
Free WiFi
8.4 out of 10, Very Good, (1008)
The price is SAR 387
SAR 445 total
includes taxes & fees
25 Nov - 26 Nov
Rydges Rotorua

About the neighborhood

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201

What's nearby

  • Eat Street - 1 min walk - 0.1 km
  • Rotorua Night Market - 8 min walk - 0.8 km
  • Tamaki Maori Village - 10 min walk - 0.9 km
  • Polynesian Spa - 13 min walk - 1.1 km
  • Rotorua Central Mall - 14 min walk - 1.2 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬8 min walk
  • ‪Lone Star - ‬6 min walk
  • ‪Social Club - ‬6 min walk
  • ‪Brew | Craft Beer Pub - ‬1 min walk
  • ‪Lady Jane's Ice Cream Parlour - ‬1 min walk

About this property

Novotel Rotorua Lakeside

Luxury eco-certified hotel near Polynesian Spa
Consider a stay at Novotel Rotorua Lakeside and take advantage of a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the 6 spa tubs. The on-site international cuisine restaurant, Atlas, offers breakfast, lunch, and dinner. Free WiFi in public areas, with speed of 50+ Mbps, is available to all guests, along with a bar and a gym.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Full breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • Free newspapers, a water dispenser, and 10 meeting rooms
  • Guest reviews give top marks for the breakfast, helpful staff, and location
Room features
All 199 rooms include comforts such as 24-hour room service and pillow menus, as well as perks like laptop-compatible safes and air conditioning. Guest reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with digital channels
  • Refrigerators, free infant beds, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transportation

  • Uncovered self parking on site (NZD 15.00 per night; includes in/out privileges)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 6 AM–10:30 AM: NZD 34 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 spa tubs
  • Bicycle rentals
  • Children's pool
  • Fitness center
  • Indoor pool

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station
  • Conference center (3444 square feet of space)
  • Meeting rooms - 10

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

Does Novotel Rotorua Lakeside have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6 AM–11 PM.

Is Novotel Rotorua Lakeside pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Rotorua Lakeside?

Self parking is available for NZD 15.00 per night. Limited spots are available.

What time is check-in at Novotel Rotorua Lakeside?

Check-in start time: 2 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Rotorua Lakeside?

Check-out is at 11 AM. Late check-out is available for NZD 20 (subject to availability).

Where is Novotel Rotorua Lakeside located?

Located in the heart of Rotorua, this luxury hotel is within a 15-minute walk of Matariki Hangi & Maori Cultural Performance and Polynesian Spa. Eat Street and Rotorua i-SITE Visitor Centre are also within 10 minutes.

Novotel Rotorua Lakeside Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 382 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jade

Traveled with partner
Liked: Cleanliness
Definitely just paying for the location, which is awesome. Restaurants right there, lake across the road. The hotel itself has seen better days. Shower water temperature fluctuated constantly, bed was too soft and lifts looked very run down. While the staff were friendly, we weren't given any info regarding breakfast being included or wifi details when we checked in.
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed are stay at the Novotel Rotorua. It has a great central location with many options for dining walking distance from the hotel. The breakfast buffet was great, as are the thermal hot baths and swimming pool!
Stayed 4 nights in Nov 2024

10/10 Excellent

Bronwyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Oct 2024

8/10 Good

Dennis, Larkspur

Convenient location
Stayed 1 night in Oct 2024

8/10 Good

guy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2024

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay, will stay again
Stayed 1 night in Oct 2024

6/10 Okay

Holly

Stayed 2 nights in Oct 2024

6/10 Okay

Joseph

Traveled with family
Disliked: Amenities
The place is nice and clean. However, the hotel should be equipped with amenities that are important for guests - for example dental kit, slippers etc.
Stayed 1 night in Sep 2024

2/10 Terrible

Mohammed, Auckland

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
There was stains on bed sheet. Black spots on pillows. Lipstick marks on pillows. Bathroom had human hair all over the walls
Stayed 1 night in Sep 2024

6/10 Okay

Sean, Plant City

Traveled with partner
Disliked: Staff & service
front desk staff less than optimal. Don't seem to want to work, including answering phones. Attitude of discontempt.
Stayed 2 nights in Sep 2024

8/10 Good

Nicole

Traveled with partner
Disliked: Staff & service
Everything was good except for the pool and spa not being open and no warning that it wouldn’t be available.
Stayed 2 nights in Aug 2024

2/10 Terrible

Claire

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our stay at the Novotel was very poor. We were so disappointed. We went for our daughters 10th birthday. The pool was closed for maintenance, the pool was the reason we picked this hotel but there was no notice of this. When we asked for an alternative solution they said nothing could be done. The YV didnt work, when we called reception they said they would fix it right away and no one came. The breakfast was very poor. Birds eating you breakfast everytime you stood up to get something else.
Stayed 2 nights in Aug 2024

8/10 Good

Andrea

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
I had a lovely view out of my window this time however the room wasn't the cleanest and the fridge was very noisy all night
Stayed 4 nights in Aug 2024

8/10 Good

Elizabeth

Traveled with family
Pillows were very soft, not much substance to them.
Stayed 1 night in Aug 2024

6/10 Okay

Firoz

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too expensive for the services offered. Their swimming pool and spa is closed and still they dont mention at the time of booking. Parking is there but paid. No good concierge services. Lift tile was broken. Basin has chip. Didn't get welcome milk bottle but they kept checking paid supplies. House keeping happened at 3 pm after getting upset on staff. Heatpump has dripping sound at the nighy and so cant sleep properly.
Stayed 2 nights in Aug 2024

6/10 Okay

Phaedra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a party downstairs that was extremely loud - clearly not sound proofed. Complained but it carried on quite late
Stayed 2 nights in Jun 2024

10/10 Excellent

Yuntian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Gretchen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

David

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Swimming pool was closed for maintenance with no notice, no call/email, nothing on website. Our boys were very disappointed as the pool was the main reason for booking. In the room the carpet was old, stained and needs replaced. Restaurant food quality was pretty poor and they had almost none of the wines in stock that were listed on the drinks menu.
Stayed 2 nights in Aug 2024

2/10 Terrible

Ashley

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not disability friendly!
I came for the Disabilities Conference so expected them to be disability friendly but found quite the opposite. I asked for help getting my bags downstairs and was told no by reception. She said there was no one around for an hour so I waited in my room and was found by the lovely cleaning lady. She helped me with my bags and complained to the two people standing at reception that this was not good enough from them. I’ve also been emailed an apology from the manager about the incident but no offer of compensation for the humiliation.
Stayed 3 nights in Aug 2024

4/10 Poor

Mike

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Great location, right next to Eat Street. Bed was comfy - I slept well. Unfortunately the room is old, outdated, unclean and smells bad (i'm not talking about Rotorua's sulphur smell - the bathroom reeks of sewerage).
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast and dinner were ok - could have been some better options but there was plenty to eat and enough choices to ensure everyone will find something suitable to them.
Stayed 2 nights in Aug 2024

2/10 Terrible

Irea

Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Clive

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front line staff should be seen to be happy & helpful, which they were not. Towels were hit n miss, tidiness good. Wine selection in restaurant was short of selection. Parking questionable. Other wise stay was very comfortable.
Stayed 8 nights in Jul 2024