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"I felt very welcome from the moment I stepped onto the lobby, the receptionist smart, well spoken and polite welcomed me to the hotel, guiding me to my room in minutes. Very nice room, comfortable and clean. Quiet and relaxing. Also used the pool and sauna, relaxed and friendly helpful staff."

"The property was great, we had booked a deluxe double room which was on the 2nd floor and had views of the small woodland area. The room was nice sized and very comfortable. We had free access to the Spa, which was alright. Lots of kids in the swimming pool and clear signs on dos and donts for the sauna so people were entering with plastic slippers, walking boots and also bringing plastic water bottles inside - this can definitely improve. Maybe add a separate kids pool area so adults can enjoy the spa and have some clear rules for using sauna. Breakfast was good and the property decor was modern and fresh. The property does NOT have EV chargers so beware. The nearest one at ASDA is very slow and often out of order. For a property this size I would say its worth installing few EV chargers. St Austell lacks good restaurants. Short distance is Charlestown which has some amazing resturants around a beautiful harbour."

"Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good."

"Clean and comfortable. The staff were friendly and helpful. "

"We have enjoyed our stay v. much. Fortunately, we were able to walk up the steep stairs to our room, but this could be difficult for others less able. A sash on one of the windows was broken, so I did mention it. The food and service was excellent in the lovely restaurant. Staff very friendly and efficient. Thank you for such a delightful stay. Patricia. "

"Lovely views, close to truro Station friendly helpful staff, lovely food"

"Overall, a great few days at this hotel. Negatives - mattress was a little hard for me. The afternoon tea was a little disappointing, the sandwiches were a little crispy around the edges where they hadn’t been made to order and the scones were overcooked. However, positives far outweighed the negatives. The receptionist was extremely friendly on arrival. Every member of staff we met were welcoming and friendly, going out of their way to please. The front of house for breakfast were exceptional. I had a massage, I had Merryn, this was the highlight of my trip and will stay with me forever, due to the conversation we had. What a special lady. ❤️ Overall, we will certainly return. We have come away refreshed and happy. "

"Clean and comfortable with a very welcome upgrade , staff are friendly and food is fine . Could do with updating though"

"Lovely hotel overlooking fistrel beach. Staff are friendly and accommodating. The food is nice in the Bistro and there's a pool that you can swim in. Lovely walks all around . I was very happy with my stay . "