Find Hotel with a Concierge in Roccalumera

"I loved this property. It was in a very beautiful location. It's not a very convenient location for walking, you need to take the taxi to get the station station and bus stop was not easy to find. The main area Piazza IX Aprile and shopping area is about 15-20min walk. Isola Bella is really far but doable about 30min walk. The hotel staff was really wonderful and helpful. Lufthansa lost our bag and we didn't get it back until the 3rd day. The staff did everything with calling the delivery guy and airport to see what they can do with speeding up process. The breakfast was delicious. Btw this was there last week before they close for the season November 8-15. "

"Beautiful!"

"The hotel was beautiful, clean, and in a great location. The staff was very friendly, helpful, and gave us great recommendations. It was our honeymoon and they upgraded our suite, the room was immaculate and the view was stunning. Giuseppe at the front desk was awesome. The food was delicious. The weather was rainy but we still had an amazing time. 10/10 honeymoon."

"❤️"

"BEST HOTEL EVER "

"Great relaxing hotel, lovely garden & pool area. Delicious breakfast & very helpful staff."

"My wife and I just returned from a week-long stay at the Mazzaro sea Palace. We were captivated by everything about the resort, but most notably the superior quality of the staff. To begin, the hotel is in a beautiful setting on a small, peaceful cove. Our junior suite was large, well-appointed, comfortable, and spotless. The twice-daily room service ensured that it remained that way throughout our stay. We loved our private balcony where we could read, listen to music, and just absorb our beautiful, sunny, and warm environs. There were a couple of minor mechanical issues with equipment in our room, but those were fully rectified in but a few minutes. The breakfast fare was varied and nutritious. The dinner menu was first class, the food delicious, wine selection excellent. We were ably assisted in planning reasonably-priced day excursions to locations of interest outside of Taormina. By far the best part of staying at the Mazzaro Sea Palace was the superior caliber of the staff--front desk, restaurant wait staff, room keeping, pool and beach attendants, maintenance staff, concierge, and bell hops. Since we stayed a full week we were able to interact with several employees. Without a single exception, each individual employee did everything they could to ensure our comfort and best experience, doing so in an authentic and very friendly manner. If you're seeking an extraordinary five star experience in Sicilia, we highly recommend the Mazzaro Sea Palace."

"I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place."

"Location on the water"