I stayed at the property with my guests and they were really not happy.
The property was not clean, there were bugs crawling through doors, windows and wall gaps.
Most of the night my guest stayed up the night to inspect that no bugs would crawl into the bed.
We found a bugs in 1 of the beds, so we decided not to use 1 room. we had to remove beddings from beds to confirm there were no bugs.
We had to use the insect spray in the kitchen cupboard, since we had to keep spraying the property was stinking of the fumes since we were too scared to open windows or doors since our arrival. Luckly we found candles in the draws to help reduce the smell but this isn't a holiday I expected. Women guests were paranoid all night and didnt sleep by arming themselves with bug spray, little baby was sensitive to spray fumes.
My guests and I want to leave the property urgently but no other hotels near by had vaccancy.
We have photos of the bugs to show and want our money back.
We left the property in the morning and we called Phil who was showing empathy towards us but We had to leave to find another hotel, luckly we found another apartment. The new apartment was way more presentable, cleaner and bug free.
Your property's first impression from my family and I was that the front entry fascia was hopelessly dirty with bugs and cobwebs.