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Mercure Queenstown Resort

4.0 star property
Family ski hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Mercure Queenstown Resort

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Aerial view
Sauna
Bar (on property)
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Bar
  • Room service
The current price is SAR 504
SAR 580 total
includes taxes & fees
9 Apr - 10 Apr

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed, Lake View

In-room safe, individually furnished, desk, blackout drapes

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Blackout drapes/curtains
  • 28 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View | In-room safe, individually furnished, desk, blackout drapes

Room, 2 Queen Beds, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Blackout drapes/curtains
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View | In-room safe, individually furnished, desk, blackout drapes

Superior Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Blackout drapes/curtains
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | In-room safe, individually furnished, desk, blackout drapes

Room, 1 King Bed, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View | In-room safe, individually furnished, desk, blackout drapes

Double Room, 2 Double Beds, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Lake View

In-room safe, individually furnished, desk, blackout drapes

Superior Room, 2 Queen Beds, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Blackout drapes/curtains
  • 29 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Map
Sainsbury Road, Queenstown, 9300

What's nearby

  • Queenstown Mall - 4 min drive - 2.4 km
  • Kiwi and Birdlife Park - 4 min drive - 2.5 km
  • Skyline Queenstown - 4 min drive - 2.6 km
  • Queenstown Gardens - 6 min drive - 3.4 km
  • Bob's Peak - 15 min drive - 5.0 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 17 min drive

Restaurants

  • ‪Fergburger - ‬4 min drive
  • ‪Skyline Gondola - ‬4 min drive
  • ‪Patagonia Chocolates - ‬4 min drive
  • ‪Smiths Craft Beer House - ‬3 min drive
  • ‪Mrs. Ferg Beach Street - ‬4 min drive

About this property

Mercure Queenstown Resort

Upscale eco-certified hotel near Lake Wakatipu
Located close to Bob's Peak and Queenstown Gardens, Mercure Queenstown Resort provides a terrace, a coffee shop/cafe, and a garden. With amenities like a ski shuttle and ski storage, this hotel is a great place to hit the slopes. For some rest and relaxation, visit the sauna or the hot tub. At the two on-site restaurants, enjoy breakfast, dinner, kids' meals, and ocean views. Stay connected with free WiFi in public areas, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and free newspapers
  • A TV in the lobby, luggage storage, and concierge services
  • Laundry services, coffee/tea in the lobby, and a banquet hall
  • Guest reviews give top marks for the helpful staff
Room features
All 148 individually furnished rooms include thoughtful touches such as air conditioning and bathrobes, in addition to amenities like free internet and safes.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Mini fridges, free infant beds, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hindi, Japanese, Korean, Portuguese, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (NZD 15.00 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Ski shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: NZD 32 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • South Eatery Restaurant
  • Rises Restaurant

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Private picnics
  • Private winery tours
  • Public winery tours
  • Sauna
  • Hot tub

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (3272 square feet)
  • Meeting rooms - 3

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini-fridge

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
LIST_ALT

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Uncovered self parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Does Mercure Queenstown Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is Mercure Queenstown Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Queenstown Resort?

Self parking is available for NZD 15.00 per night.

What time is check-in at Mercure Queenstown Resort?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Queenstown Resort?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Queenstown Resort located?

Conveniently located near the ski slopes, this Fernhill hotel is in the mountains within 2 mi (3 km) of Lake Wakatipu, Kiwi and Birdlife Park, and Skyline Queenstown. Queenstown Gardens and Bob's Peak are also within 3 mi (5 km).

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Mercure Queenstown Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 461 out of 1001 reviews
Rating 8 - Good. 355 out of 1001 reviews
Rating 6 - Okay. 124 out of 1001 reviews
Rating 4 - Poor. 42 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, beautiful property and view of the lake!
Stayed 1 night in Feb 2025

8/10 Good

Graeme

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff. Good facilities Good dining Lovely outlook over lake Poorly situated for travellers without own transport
Stayed 2 nights in Mar 2025

10/10 Excellent

Mckenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure was wonderful. We loved it. Great staff and views.
Stayed 2 nights in Jan 2025

10/10 Excellent

Shuchi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay at Mercure Resort Queenstown. It has jacuzzi, pool, sauna gym and what not. Located at a convenient location. Highly recommended!
Stayed 1 night in Jan 2025

10/10 Excellent

Joanna

Liked: Property conditions & facilities
The view from our room was outstanding! Wish we could live there.
Stayed 1 night in Jan 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for the night. Maybe felt a little dated.
Stayed 1 night in Mar 2025

10/10 Excellent

PAULO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a Mercure Hotel in Deauville, France so decided to try it again. Both stays proved to be safe, well priced. a nice breakfast, etc. Good value and reliable service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Marie-Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort, the pool, the bar & restaurant. Great views, quiet, and overall good value for money (for Queenstown!) I guess only thing I'd say is the minifridge was so small and full of minibar items that we couldn't fit our own things...
Stayed 1 night in Dec 2024

10/10 Excellent

JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service
This property was OK for the stay. It is a Little dated inside and out. It is a way out of town but we knew this during the booking. People who do not choose to walk would find this an issue. The bar food was adequate and the staff were friendly always. There was a shortage of staff that made wait times longer for food etc. Breakfast was great
Stayed 3 nights in Jan 2025

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, stunning view of the lake from our room and the dining area. Breakfast was ok, but both time a lot of the food was cold
Stayed 2 nights in Nov 2024

10/10 Excellent

lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Service is very good
Stayed 2 nights in Nov 2024

8/10 Good

Arul Thangadurai

Liked: Cleanliness, staff & service, property conditions & facilities
The accomodation was good, nice breakfast and lake view from the room. The only inconvenient was parking. Had to park the car outside in the street.
Stayed 1 night in Dec 2024

10/10 Excellent

Leao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here this was absolutely beautiful
Stayed 3 nights in Jun 2024

10/10 Excellent

Abdullah

Liked: Amenities
Good
Stayed 6 nights in Dec 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, staff great.
Stayed 2 nights in Jun 2024

10/10 Excellent

Shubhkaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this property before and we love the location and the view we get from the room. Also, the breakfast buffet is good and staff is awesome.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jaswinder

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay with family and lot’s of thing to do around.
Stayed 3 nights in Mar 2024

10/10 Excellent

yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with beautiful view!
Stayed 1 night in Sep 2024

10/10 Excellent

Boben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodation with reasonable rate.
Stayed 2 nights in Jun 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the bar area and the buffet breakfast. Just far enough out of town to escape the hustle and bustle.
Stayed 7 nights in Aug 2024

10/10 Excellent

Rahul

Liked: Property conditions & facilities
Great stay
Great for family with baby.
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time staying here, very family friendly property and the staff were amazing! Great food options to accommodate everyone’s taste buds along with an outstanding breakfast buffet! We had such a great time here and would highly recommend to anybody coming to Queenstown.
Stayed 3 nights in Jul 2024

8/10 Good

NITHYAPRIYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and safe.
Stayed 3 nights in Sep 2024