Fairly disappointed that this is a Copthrone hotel. I booked because the Copthrone chain are normally 4-5 star. This is any but. The place is completely empty and heres why;
Firstly I was put in a room on ground level right next to road works. I complained and was told that my almost $200 a night was only for a ground floor room and if i wanted to upgrade it was $40. I agreed hoping my stay would get better, spoiler alert, it didn't!
This hotel looks like the set of an 1980s horror film. The decor is stuck in the 70s with horrible patterned carpet and scary florencent lighting everywhere. Absolutely every light socket is florencent. The bathroom had cracks in the wall paper, marks up the wall and dirt in the corners. There were basically no amenities offered other than an abitary shower cap, shampoo and conditioner. No hair dryer, no moisturizer, nothing.
The hottub was absolutely disgusting. The water was filthy. Half the jets were broken, head rests broken, floating around in the murky water. Oh and its an indoor spa which you guessed it, had florencent lighting. It gave me the absolute creeps, decided not to use it.
They even charged me a security deposit... for what? The place is in desperate need of repair and renovation. I can say hand on heart this is the worst hotel I've ever stayed in. For an extra $20 I could have stayed at the Hilton. This could be a great hotel with renovations, even just changing the lighting would help significantly. Instead its empty.