Apartment was very functional but a little dated and in need of some work, especially the carpet. It served our needs well and we enjoyed our stay in Queenstown. Ongoing road construction made access a challenge and we were never sure se would have a parking spot when we returned in the evening. All in all, it worked for us. However, I would invest in some upgrades to things like carpet, lights, etc. if you really want this place to be a 9 rating with Hotels.com. I think Hotels.com missed this one and the place is really a 7.8 to 8.0. People rely on your ratings Hotels.com! You missed this one.