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"It was a great stay for families. Very close proximity to people square and different malls. Very clean and well maintained. My family had a really great stay here and would love to stay at this hotel again. Thank you."

"Very clean and staff are friendly. "

"Nice stay"

"Beautiful hotel. "

"Great location and hospitality "

"Fantastic hotel, within a small shopping mall area. Good breakfast with free take away coffee. Walkable to the metro which was super easy to use and zipped us to anywhere we needed to go quickly. The area was perfect as it was so central to the main sites, had loads of shopping near by, coffee shops moments outside the hotel as well as restaurants and shops for drnks and snacks. The room itself was great, but it's the staff who shine here. We stayed 4 nights and on our 3rd night 1t 11.30pm our room randomly filled with the smell of strong cigarette smoke. The hotel is non smoking so we can only presume a nearby guest was breaking the rules and it came the vents. We called down to reception, who sent someone up within 5 minutes with a new room for us (it was that bad!!). They helped us move all our luggage and belongings to a new room which was an upgraded room. They also sent us a cheese platter the next day and the Duty Manager called us the next afternoon to check we were ok with the new room. All way above and beyond expectation for a situation which really wasn't their fault. All in all, we would stay here if we come to Shangahi again. "

"One of my best stays in a hotel ! Recommend this location to any travellers visiting Shanghai! "

" W Shanghai is our first stop of our winter vacation in China. Upon arrival at the hotel, everyone, everything, everywhere around the hotel was amazing. Here are some highlights: 1.Great service and staff members I’d like to send our thanks to Jay who upgraded our room upon our Check in. He also sent a warm message of greeting card along with a bottle of wine, sweets and fruit to our room. The porters were very helpful and efficient upon arrival and departure too. They had all our luggage delivered to our room right after we checked in. And called taxi and loaded our luggages as soon as we checked out. 2.Delicious and tasty Christmas Eve dinner and Christmas Day breakfast The dinner we reserved at YEN restaurant for Christmas Eve included 10 courses/dishes plus an unlimited special Tea. Each course was not only tasty, but also a great looking and was complied with Christmas theme. It should be rated Michelin certified Stars. 3.Comfortable amenities in the room The room not only has a stunning view on the Bund, but also equipped with 2 smart toilets, 3 different kinds of shower heads in a roomy walk-in shower room. Overall, our experience at W Shanghai was phenomenal. It’s definitely a great keepsake for us for many years. I would recommend it to anyone who is looking for 5 stars hotel and beyond at Shanghai."

"Great "