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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
Luxury property on the beach, with 3 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Couples treatment rooms, sauna, steam room, body treatments
Miscellaneous
Free minibar, in-room safe, desk, laptop workspace
View from room
Property grounds

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • On private beach
  • Pool
  • All inclusive
  • Pet friendly
  • Room service
The price is SAR 1,797
SAR 2,189 total
includes taxes & fees
13 Jan - 14 Jan

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 1 King Bed (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Delight)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View (Delight)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Delight)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Room, 2 Queen Beds

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Captivate Swim out)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Water view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Double Bed (Euphoria)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Captivate Swim out)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Suite, 1 Queen Bed with Sofa bed

Free minibar, in-room safe, desk, laptop workspace

Elite Suite, 1 Queen Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Ocean View (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Ocean View (Euphoria)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 83 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (Delight)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2024
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

Building design

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Pool
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All inclusive
Spa
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About the neighborhood

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Ferry Terminal - 13 min walk
  • Punta Sam Beach - 13 min walk
  • Mujeres Beach - 18 min walk
  • Playa Mujeres Golf Club - 7 min drive
  • Ultramar Ferry Puerto Juárez - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 39 min drive

Restaurants

  • ‪Hiroshi Bar - ‬15 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Restaurant Flamingos - ‬4 min drive
  • ‪Caprichos Villa del Palmar - ‬12 min walk
  • ‪Davinos - ‬11 min walk

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury all-inclusive property refurbished in 2024 and located near Ultramar Ferry Puerto Juárez
At SLS Playa Mujeres – ALL Inclusive Collection, you can look forward to an adjacent golf course, a marina, and a nightclub. This property is a great place to bask in the sun with a private beach, free beach cabanas, and 3 beach bars. Treat yourself to a body scrub, reflexology, or aromatherapy at Ciel Spa, the onsite spa. Be sure to enjoy a meal at any of the 18 on-site restaurants. The 24-hour gym offers yoga classes and fitness classes; other things to do include kayaking, beach volleyball, and beach yoga. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with concerts and live shows and a terrace.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with a waterslide
  • Free self parking
  • Free bicycle rentals, a beach club on site, and a foosball table
  • Outdoor furniture, meeting rooms, and tour/ticket assistance
Room features
All 498 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and free stocked minibars.
More amenities include:
  • Rainfall showers, hair dryers, and shampoo
  • 42-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, children's slippers, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants and 3 coffee shops
  • 3 beach bars and 5 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Fitness classes
  • Air hockey
  • Arcade/game room
  • Beach club (surcharge)
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboards on site
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Nightclub
  • Paddleboards on site
  • Snorkeling
  • Surfing/body boarding
  • Table tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Business services

  • Business center
  • Conference center (8719 square feet of space)
  • Coworking space
  • Meeting rooms - 7

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina onsite
  • Outdoor entertainment area
  • Outdoor furniture
  • Private beachfront location
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Games
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch Smart TV
  • Cable channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 4000.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 42 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2 per person, per night
  • Management fee: USD 40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 4000.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Frequently asked questions

Does SLS Playa Mujeres – ALL Inclusive Collection have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at SLS Playa Mujeres – ALL Inclusive Collection?

As of 5 Muharram 2025, prices found for a 1-night stay for 2 adults at SLS Playa Mujeres – ALL Inclusive Collection on 5 Safar 2025 start from $799.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SLS Playa Mujeres – ALL Inclusive Collection pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 42 lbs per pet. There's a fee of USD 4000.00 per pet, per stay. Service animals are exempt from fees.

How much is parking at SLS Playa Mujeres – ALL Inclusive Collection?

Self parking is free at this property.

What time is check-in at SLS Playa Mujeres – ALL Inclusive Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at SLS Playa Mujeres – ALL Inclusive Collection?

Check-out is at noon.

Are there all-inclusive benefits at SLS Playa Mujeres – ALL Inclusive Collection?

Yes, the property is all-inclusive. All food and beverages are included.

Where is SLS Playa Mujeres – ALL Inclusive Collection located?

Located in Playa Mujeres, this beachfront property is next to a golf course and within a 15-minute walk of Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and Playa Mujeres Golf Club are also within 3 mi (5 km).

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 49 out of 68 reviews" "
Rating 8 - Good. 12 out of 68 reviews" "
Rating 6 - Okay. 4 out of 68 reviews" "
Rating 4 - Poor. 1 out of 68 reviews" "
Rating 2 - Terrible. 2 out of 68 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tarnveer

Stayed 5 nights in Nov 2024

8/10 Good

Vida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got my room later than a check in supposed to be The pools were cold as ice
Stayed 6 nights in Dec 2024

10/10 Excellent

Tatyana

Stayed 5 nights in Dec 2024

10/10 Excellent

Armond, Myrtle Beach

Liked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Beverly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent. The food was very good and service was excellent!
Stayed 4 nights in Dec 2024

10/10 Excellent

TIESHA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property I just wish it had more things for adults only everything shuts down so early more things to do for couples .
Stayed 4 nights in Dec 2024

2/10 Terrible

Christian

Stayed 5 nights in Dec 2024

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with excellent service! Great dining options and cocktail bars. We traveled as a couple snd stayed on the adults side. Facilities are new and staff went above and beyond. Will come back!
Stayed 4 nights in Dec 2024

10/10 Excellent

ULRIKE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were very attentive and friendly. Loved the two gyms and juice bar. My teenager loves the teen club. Breakfast buffet was great with lots of fruit options including passion fruit which I have not seen before in any Mexican all-inclusive. Great beach and nice coffee bar. Definitely need to make dinner reservations. We enjoyed our stay and will recommend to other travelers.
Stayed 6 nights in Dec 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Mira

Liked: Staff & service
Stayed 5 nights in Dec 2024

8/10 Good

Sam

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Besides the fact that they didn’t have our reservation or room type ready at check in and they supposedly upgraded us to a better room, the rest of the trip was amazing. Hotel needs to be more organized with staffing.
Stayed 6 nights in Dec 2024

6/10 Okay

Juan

Traveled with family and small children, Traveled with family
Disliked: Staff & service
We liked that the beach was clean. We disliked the attention to the costumer of the staff. We purchased the “VIP” service but there was no VIP treatment at all.
Stayed 6 nights in Dec 2024

4/10 Poor

Yuridiana Guadalupe Arechar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Since the beginning of our stay, we were disappointed with the check-in process. We were expecting a butler, but he never contacted us. We also wanted to make reservations for restaurants, but we were only able to do so for three days. we decided to order room service instead, as the service was superior to that of the restaurants. The food at the restaurants took longer to arrive and had a limited selection. Room service was more convenient and faster. The only aspects of our stay that we enjoyed were the spa services and the Kids pools area. The waiter, Johnathan at the pool kids area, significantly improved our experience by being prompt and attentive with a smile. However, the checkout process was even more problematic due to excessive communication issues between the staff. We encountered numerous problems with the reception and concierge areas. They gave us a credit for a cabana for all the issues that we encountered wanted to used it for spa services instead since we didn’t used the cabanas but they weren’t able to apply it.
Stayed 6 nights in Dec 2024

10/10 Excellent

Renzo

Stayed 4 nights in Nov 2024

6/10 Okay

min

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with wonderful staff but not enough activities. I stayed in elite room but there werent many amenities even with that. I think once it’s totally open that may change
Stayed 5 nights in Dec 2024

10/10 Excellent

Arash, Frisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. Staff is super nice. Food in every restaurant is amazing. All in all one of the best hotels we have ever been in Cancún area
Stayed 5 nights in Dec 2024

10/10 Excellent

Ruslan, Columbus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our family (3 kids) and we all had a blast. There is something to do for everyone. They had a nice water park for kids, kids club my daughter really enjoyed. The cinema was huge and kids loved it. The rooms were really nice and clean. The resort itself is super taken care of, staff works hard to keep everything tidy and fresh. Coffee shop is the best. The restaurants were all very good especially the Japanese one. The 2 things that slack here is no nightly entertainment and no buffet for lunch/dinner. Other than that it’s a 10/10 resort. Very elegant , if you’ve been to Miami hotel 1, this is seriously a dupe of it except better.
Stayed 7 nights in Dec 2024

10/10 Excellent

Danijela, Fort Worth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from an incredible stay at the SLS Playa Mujeres and WOW what a trip! From the moment we arrived, we felt completely taken care of. The staff is absolutely amazing, and a special shoutout goes to Omar Daniel, Ever (like Forever), and Jose at the pool/beach area. These guys went above and beyond to make our family feel special and really made the whole experience unforgettable. Omar, in particular, was a rock star. The food at the restaurants was phenomenal. Whether it was breakfast, lunch, or dinner, the quality and variety were top-notch. The beach was stunning, super calm and clean which was perfect. The kids especially enjoyed it. The room was spacious and comfortable, with everything we needed. The mattress was firm and my only complaint, but only because I prefer a super soft mattress. Snacks and mini-fridge stayed stocked throughout our entire stay. Gorgeous view of the marina from our balcony. They even made sure to cater to families with kids, which made our stay so much easier. The adults-only pool was split up, so this made it easier on us with the kids without feeling like we were in the way. The waterpark was the highlight for our littles and they couldn't get away from the area. Honestly, we couldn't have asked for a better winter vacation. The SLS Playa Mujeres nailed it as a new resort, and we are definitely coming back!
Stayed 5 nights in Dec 2024

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Eduardo H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Employees go about and beyond for you. Food is delicious. Great drinks. Can't wait to go back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Chevanny Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best all inclusive Resort I’ve been and I absolutely recommend 10/10
Stayed 5 nights in Dec 2024

10/10 Excellent

Cherilynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little unorganized with the check-in, and only 3 dining restaurants open but other than that great spot! Really great service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Anabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I had a fantastic vacation at SLS Playa Mujeres!  The property is so beautiful, with everything you need right in the grounds. Coffee & pastry shop, smoothie & juice bar, gyms, pools, hot tubs, spa, excellent restaurants, beach access, water activities and more! This place is such a gem!  Rooms are beautiful, with great bathrooms & comfortable beds/bedding. It’s super family friendly, with a great area for the kids to play, and a family pool away from the adult only pool. The staff are so friendly & professional. We felt super safe & really enjoyed our stay. They recently opened so they’re still figuring some things out (like the concierge service was not as responsive as we expected, maybe they have too many people they’re taking care of?), but we didn’t mind, especially because of the warmth of the staff, everyone was so helpful. Some of the things that made our stay amazing: The cacao ceremony. We loved getting our cappuccinos from Lucio every morning, and our protein smoothies & juices from Leticia at the smoothie bar.  And Pedro & Ariel were so amazing, truly dedicated to excellent service every time we saw them at the restaurants.  Honestly everyone we spoke to/got help from were kind & professional. We will definitely be back & hope to bring our whole family when we do.
Stayed 1 night in Dec 2024

10/10 Excellent

Andre Lanza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 8 nights and in few words: AMAZING. We've visited another resort (Secrets) so we have something to compare to. Food is Amazing, really made fresh, to order and with attention to details - chef quality food. I could write many words of everything we ate and that was delicious. Honestly, there only maybe 1-2 things that were not that good but the culinary experience was amazing and much better than the other resort (still good). Amenities are new, well kept, and with nice decor (excentric). Hotel is VERY clean and they have a lot of staff keeping it clean all time. It is amazing how well they keep the maintenance and cleaning up to date. The staff is super helpful and friendly. The check in process was easy, 5 min a guided 10 minutes tour to our room. We really liked not having someone trying to sell us a vacation package and wasting 1 day of our trip like we had on the other resort, and check out was also 5 min, very convenient. Swimming pools are great, beautiful and including all the area surrounding it. They have their own private beach which is very calm and beautiful (I'll be honest, the Zona Hoteleira ocean view/colors are more beautiful but the exclusivity of the private beach is amazing. They have their own kayaks, etc to use as courtesy. We did use their gym, 2 swimming pools, all restaurants ands bars and we did not use the SPA. To improve: it is a new hotel, staff will learn more soon, and water needs better filtering (bath/hydro tub).
Stayed 8 nights in Dec 2024