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Hotel el Moro

2.5 star property
Hotel with free parking, steps from Puerto Morelos Town Square

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Photo gallery for Hotel el Moro

Outdoor pool
Terrace/patio
Business center
Interior detail
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Studio Suite

Junior Studio Suite | Down comforters, minibar, in-room safe, free WiFi

Junior Studio Suite

Highlights

Balcony or patio
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - single
Ceiling fan
Down duvet
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Basic Single Room

Basic Single Room | Down comforters, minibar, in-room safe, free WiFi

Basic Single Room

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Sofa bed - single
Ceiling fan
Down duvet
Private bathroom
Minibar
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom | Down comforters, minibar, in-room safe, free WiFi

Luxury Double Room, 1 Bedroom

Highlights

Balcony or patio
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Sofa bed - single
Ceiling fan
Down duvet
  • Partial ocean view
  • Sleeps 5
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, minibar, in-room safe, free WiFi

Standard Room

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Ceiling fan
Down duvet
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Down comforters, minibar, in-room safe, free WiFi

Deluxe Double Room

Highlights

Balcony or patio
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed - single
Ceiling fan
Down duvet
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

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About the neighborhood

Map
Av. Javier Rojo Gomez, SM 2, M. 5, L. 17, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Town Square - 2 min walk - 0.2 km
  • Ojo de Agua Beach - 2 min walk - 0.2 km
  • Puerto Morelos Artists’ Cooperative - 2 min walk - 0.2 km
  • Puerto Morelos Beach - 5 min drive - 3.1 km
  • Crococun Zoo - 7 min drive - 6.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Punta Corcho - ‬3 min walk
  • ‪Merkadito del Mar - ‬3 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬2 min walk
  • ‪Panna e Cioccolato - ‬1 min walk
  • ‪Peninsula - ‬2 min walk

About this property

Hotel el Moro

Hotel near Puerto Morelos Town Square
Located close to Puerto Morelos Beach, Hotel el Moro provides a rooftop terrace, a garden, and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), an area shuttle, and concierge services
Room features
All guestrooms at Hotel el Moro offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Showers and free toiletries
  • 45-inch flat-screen TVs with cable channels
  • Balconies or patios, wardrobes/closets, and ceiling fans

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free offsite parking
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11:00 AM: USD 6 for adults and USD 5 for children

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down comforter

Bathroom

  • Free toiletries
  • Shower
  • Towels

Entertainment

  • 45-inch flat-screen TV
  • Cable channels

Food and drink

  • Minibar

Outdoor space

  • Balcony or patio

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 6 for adults and USD 5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Posada el Moro
Posada el Moro Hotel
Posada el Moro Hotel Puerto Morelos
Posada el Moro Puerto Morelos
Posada El Moro Riviera Maya, Mexico - Puerto Morelos
Hotel el Moro Puerto Morelos
Hotel el Moro
el Moro Puerto Morelos
Hotel el Moro Hotel
Hotel el Moro Puerto Morelos
Hotel el Moro Hotel Puerto Morelos

Frequently asked questions

Does Hotel el Moro have a pool?

Yes, this property has an outdoor pool.

Is Hotel el Moro pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel el Moro?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel el Moro?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel el Moro?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel el Moro located?

Situated near the beach, this hotel is steps from Puerto Morelos Town Square, Ojo de Agua Beach, and Puerto Morelos Artists’ Cooperative. Faro Inclinado and San Jose Catholic Parish are just steps away.

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Hotel el Moro Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 75 out of 199 reviews
Rating 8 - Good. 87 out of 199 reviews
Rating 6 - Okay. 23 out of 199 reviews
Rating 4 - Poor. 7 out of 199 reviews
Rating 2 - Terrible. 7 out of 199 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was in the center of downtown. Everything was there, shopping, dining and the beach. Will definitely be back.
Stayed 6 nights in Mar 2025

8/10 Good

MARK

Liked: Cleanliness, staff & service
Cute hotel, kind of a jungle feel. Lots of music at night though.
Stayed 4 nights in Jan 2025

8/10 Good

Jeremy

Liked: Amenities, property conditions & facilities
Peaceful and quiet. Kids had fun in the pool and the dining options near by was great. Walking distance to stores.
Stayed 1 night in Dec 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel! Worth the price! Would be nice to have an area around pool for sun tanning, and wifi was touch and go except for in the "wifi zones" in the common areas, it was good there. Nice, clean, great staff, good breakfast included, water available, excellent location!!! Highly recommend!
Stayed 2 nights in Oct 2024

10/10 Excellent

Barry

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel..old mexico ..charm location is perfect ..near the beach and may places to eat!!
Stayed 1 night in Jan 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. Super close to center and very helpful staff!
Stayed 2 nights in Jun 2023

6/10 Okay

Steven

Disliked: Property conditions & facilities
Second room I was in felt like I was in staff housing.
Stayed 1 night in Dec 2024

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great to stay in the hotel. High recommend. The only problem is it was hard to find a parking
Stayed 2 nights in Jul 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goo stay
Stayed 2 nights in Mar 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service
Sweet, comfortable, convenient, modest hotel close to the main square. This location makes it a little noisy since there are a lot of bars and restaurants nearby. It’s a great value for the money if you are not looking for luxury. Staff are friendly and helpful. Eggs, toast and fruit for breakfast. We felt very safe.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie Ann

Liked: Staff & service, amenities, property conditions & facilities
Charming hotel you knew you were in Mexico. Not for people expecting modern and new. I would not hesitate to stay again. Staff beyond friendly and helpful
Stayed 3 nights in Mar 2023

8/10 Good

Michael

Liked: Staff & service
Great for a short stay. Close to the beach. Nice breakfast. Helpful staff. Basic amenities. Stairway tough to maneuver with luggage. Noisy during the day.
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 1 night in Dec 2022

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind but limited English, not a complaint, just a comment. The room was clean and comfortable. You can't flush the toilet after using toilet paper, not uncommon in Mexico but visitors need to know. Our air conditioner was a little funky, it is difficult to get ice, there is no in room coffee but you will get a delicious breakfast and coffee starting at 7:30 AM. The pool picture is deceiving, it isn't really great. The view from the roof top is though! Great location! We felt safe and will stay again for a couple of days. Not enough amenities for a week for us.
Stayed 2 nights in May 2024

8/10 Good

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was greatonly issue wass noise from drill machine out back accross the road

8/10 Good

RAUL HERNANDEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene una excelente ubicación cerca de playa, restaurantes a pie,
Stayed 3 nights in Jan 2025

8/10 Good

Ana Elena

Liked: Staff & service, amenities
Nos gustó mucho la hubicación y los alrededores. No nos gustó que nos toco una habitación muy pequeña en el tercer piso.
Stayed 9 nights in Dec 2024

8/10 Good

Xóchitl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Xóchitl

Liked: Cleanliness, staff & service
Hotel céntrico recepcionistas ambles muy tranquilo en mi experiencia desayuno incluido, céntrico todo muy bien no será el mejor hotel pero le doy 4 de 5
Stayed 1 night in Dec 2024

6/10 Okay

Andrey

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Disliked: Amenities
This is a safe place. The breakfast is very authentic and pretty good. The sheets are polyester. The property is noisy at night due to fun activity around the hotel. Take the good with the bad I guess.
Stayed 2 nights in Dec 2024

10/10 Excellent

María Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Alejandro

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Alejandro

Liked: Staff & service, room comfort
Preocupante
No funcionaba la TV, la piscina estuvo sucia los 3 días. Las toallas no las cambiaron un día y el desayuno es muy basico
Stayed 2 nights in Jul 2024