AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580
What's nearby
Ojo de Agua Beach - 3 min walk
Puerto Morelos Town Square - 4 min walk
Puerto Morelos Artists’ Cooperative - 4 min walk
Puerto Morelos Beach - 6 min drive
Crococun Zoo - 6 min drive
Getting around
Cancun Intl. Airport (CUN) - 27 min drive
Restaurants
Yum yum Wok - 3 min walk
Merkadito del Mar - 5 min walk
La Sirena Restaurant, Lounge and Sports Bar - 4 min walk
Panna e Cioccolato - 3 min walk
Peninsula - 4 min walk
About this property
Hotel Caracol Puerto Morelos
Hotel near Puerto Morelos Town Square
Close to Puerto Morelos Beach, Hotel Caracol Puerto Morelos provides amenities like a terrace. Guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
A 24-hour front desk, tour/ticket assistance, and smoke-free premises
Room features
All guestrooms at Hotel Caracol Puerto Morelos boast comforts such as air conditioning.
More amenities include:
Bathrooms with showers and shampoo
Flat-screen TVs with cable channels
Languages
English, Spanish
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Guest services
24-hour front desk
Daily housekeeping
Tour/ticket assistance
Outdoors
Terrace
Accessibility
This property does not have elevators
More
Smoke-free property
Room amenities
Bedroom
Air conditioning
Bathroom
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels
Entertainment
Cable channels
Flat-screen TV
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:30 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
We should mention
This property does not have elevators
Property is also known as
Hotel Puerto Caracol
HOTEL CARACOL PUERTO
Caracol Puerto Morelos
Hotel Caracol Puerto Morelos Hotel
Hotel Caracol Puerto Morelos Puerto Morelos
Hotel Caracol Puerto Morelos Hotel Puerto Morelos
Frequently asked questions
Is Hotel Caracol Puerto Morelos pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Caracol Puerto Morelos?
This property doesn't offer parking.
What time is check-in at Hotel Caracol Puerto Morelos?
Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Caracol Puerto Morelos?
Check-out is at 11:30 AM.
Where is Hotel Caracol Puerto Morelos located?
Situated in Puerto Morelos, this hotel is within a 5-minute walk of Ojo de Agua Beach and Puerto Morelos Town Square. San Jose Catholic Parish and Arrecife de Puerto Morelos National Park are also within 5 minutes.
Hotel Caracol Puerto Morelos Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 16 out of 31 reviews" "
10 - Excellent
16
Rating 8 - Good. 7 out of 31 reviews" "
8 - Good
7
Rating 6 - Okay. 8 out of 31 reviews" "
6 - Okay
8
Rating 4 - Poor. 0 out of 31 reviews" "
4 - Poor
0
Rating 2 - Terrible. 0 out of 31 reviews" "
2 - Terrible
0
9.0/10
Cleanliness
9.0/10
Staff & service
6.6/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Paulina
29 October 2024
nice place, friendely staff
Paulina
Stayed 7 nights in Oct 2024
8/10 Good
Lynn
8 March 2024
Lynn
Stayed 7 nights in Feb 2024
8/10 Good
Natalia
21 February 2024
Natalia
Stayed 5 nights in Feb 2024
6/10 Okay
Chris
4 February 2024
Liked: Staff & service
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake.
Staff at hotel is very service oriented and helped with any of our needs and beyond.
Every service also done with smiles and friendly words! The staff is the best!
Solo dormimos una noche en el hotel. Eramos 5 personas y solo nos dieron 2 toallas, pero comunicarse con recepción fue muy sencillo y se soluciono.
El cuarto tenia varios conectores de corriente, pero la mayoria no funcionaba. La cafetera no prendía y el refrigerador se tuvo que mover porque tampoco funcionaba hasta que se cambio de conector. En el baño, la presión del agua del lavabo era nula.
El check-in y el check-out fue muy rápido.
Daiana
Stayed 1 night in Feb 2024
6/10 Okay
denise
Traveled with family
4 January 2024
Liked: Staff & service, amenities
Band musical (répertoire des vieux succès américain des années 80’) au bar tout à côté jusqu’à plus de 22:00 ; nous y étions un jeudi. C’était comme s’il jouait dans votre chambre… si vous aimez !