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Hacienda Morelos

3.0 star property
Family fun on the beach, with outdoor pool, near Puerto Morelos Town Square

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Photo gallery for Hacienda Morelos

Terrace/patio
Premium bedding, desk, free WiFi
Beach/ocean view
Beach/ocean view
Terrace/patio

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Breakfast included
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Terrace King

Premium bedding, desk, free WiFi

Deluxe Terrace King

Highlights

Furnished balcony
Air conditioning
TV
Premium bedding
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (King)

Premium bedding, desk, free WiFi

Deluxe Room (King)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lounge King

Premium bedding, desk, free WiFi

Deluxe Lounge King

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lounge Double

Premium bedding, desk, free WiFi

Deluxe Lounge Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Premium bedding, desk, free WiFi

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, free WiFi

Standard Room, 1 King Bed

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
TV
Premium bedding
Sofa bed
Private bathroom
Free bottled water
  • 12 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Premium bedding, desk, free WiFi

Standard Double Room

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
TV
Premium bedding
Sofa bed
Private bathroom
Free bottled water
  • 12.0 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Terrace Double

Premium bedding, desk, free WiFi

Deluxe Terrace Double

Highlights

Furnished balcony
Air conditioning
TV
Premium bedding
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Rafael E Melgar Mz 2 SM 2 Lte 5-B, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Artists’ Cooperative - 2 min walk - 0.3 km
  • Puerto Morelos Town Square - 3 min walk - 0.3 km
  • Ojo de Agua Beach - 3 min walk - 0.3 km
  • Puerto Morelos Beach - 7 min drive - 3.7 km
  • Crococun Zoo - 7 min drive - 6.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Punta Corcho - ‬2 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬3 min walk
  • ‪MEM al Mare - ‬2 min walk
  • ‪Panna e Cioccolato - ‬4 min walk
  • ‪Hotel Hacienda Morelos - ‬1 min walk

About this property

Hacienda Morelos

Family-friendly hotel near Puerto Morelos Town Square
You can look forward to free continental breakfast, a terrace, and a bar at Hacienda Morelos. With a white sand beach, sun loungers, and scuba diving, this hotel is the perfect place to soak up some sun. The on-site restaurant, Restaurante, offers breakfast, lunch, dinner, and ocean views. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self parking
  • A theme park shuttle, tour/ticket assistance, and beach umbrellas
  • Beach towels, multilingual staff, and a 24-hour front desk
Room features
All guestrooms at Hacienda Morelos boast comforts such as premium bedding and furnished balconies, as well as amenities like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Theme park shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7 AM–11 AM
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Restaurante

Things to do

  • Children's pool
  • Fishing
  • Outdoor pool
  • Scuba diving

Family friendly

  • Children's pool
  • Outdoor pool

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Access via exterior corridors
  • Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

We should mention

This property does not have elevators

Property is also known as

Hacienda Morelos
Hacienda Morelos Hotel
Hotel Hacienda Morelos
Hotel Morelos
Morelos Hotel
Hacienda Morelos Hotel Puerto Morelos
Hacienda Morelos Puerto
Hotel Hacienda Morelos Riviera Maya, Mexico - Puerto Morelos
Hotel Hacienda Morelos Puerto Morelos
Hacienda Morelos Puerto Morelos
Hacienda Morelos Hotel
Hotel Hacienda Morelos
Hacienda Morelos Puerto Morelos
Hacienda Morelos Hotel Puerto Morelos

Frequently asked questions

Does Hacienda Morelos have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hacienda Morelos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Morelos?

Self parking is free at this property.

What time is check-in at Hacienda Morelos?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Hacienda Morelos?

Check-out is at noon.

Where is Hacienda Morelos located?

Located in Puerto Morelos, this beachfront hotel is in the city center, just steps from Arrecife de Puerto Morelos National Park and Puerto Morelos Town Square. Puerto Morelos Beach is 2.2 mi (3.5 km) away.

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Hacienda Morelos Reviews

Reviews

6.8
Rating 10 - Excellent. 35 out of 230 reviews
Rating 8 - Good. 85 out of 230 reviews
Rating 6 - Okay. 62 out of 230 reviews
Rating 4 - Poor. 28 out of 230 reviews
Rating 2 - Terrible. 20 out of 230 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

4/10 Poor

Stan, Houston

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Potentially an excellent place, but disappointing.
We have been there a couple of times, because of the location, the beach, and the ocean view. Being under new management, the hotel has been just renovated. The rooms on the second floor have now spacious terraces overlooking the ocean. The beach has now more "palapas" and chezlongs. So, the place has a lot of potential, but..... it's still work in progress. Many features in the hotel description are just missing. In particular, there is no WiFi, except in a 30 foot radius from the receptionist, no TV whatsoever. The complimentary "American breakfast" is a joke: it consist of coffee, fruit, juice, and two slices of toast with little butter and jam, if you wait enough at your table expecting the real breakfast to come. The restaurant, which could be very attractive with its beach front terrace, is practically defunct, except for a cocktail or beer.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Hotel en rénovation, pas prêt à nous recevoir
Dommage car ce sera un hôtel typique Mexicain bien situé dans Puerto Morelos Sauf que les services offerts doivent y etre!!!!!! J'aurais apprécié être contacter pour M, aviser que cet hôtel n,était pas du tout prêt à recevoir notre groupe de 6 soit 3 chambres. Plage petite, odeur de, essence car plusieurs petits bateaux
This review was submitted before 2018 and has not been verified.

6/10 Okay

Josh, Québec

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel en rénovation
Premièrement, cet hôtel n'était pas prête à recevoir des clients car en rénovation. L'accueil très ordinaire . Semblait étonné de notre arrivée. Les chambres non complètement terminées . Poussière et ruban de calfeutrage encore présent dans la garde-robe. Aucune commodité : téléviseur non branché, coffre de sûreté inutilisable , pas d'eau chaude et coupure d'eau dès notre premier soir à l'hôtel. La porte de chambre ne barrait plus. Pas de meuble de rangement avec tiroirs.aucun crochet .... La cuisine non fonctionnelle. Comme nous avions le déjeuner américain inclus dans notre forfait, le premier matin soit le dimanche nous avons eu notre déjeuner sans trop de problèmes ( les achats alimentaires se faisaient au fur et à mesure) mais le lendemain lundi nous aurions dû payer selon eux.. à partir de lundi le service a été très médiocre. Ils nous ignoraient et nous accommodaient pour le moment afin de nous voir quitter le plus tôt possible. Selon les dires de la responsable de l'hôtel, ils n'avaient pas été payé pour notre séjour chez eux..... Le site était très beau face à la mer avec grand balcon. La plage très petite et envahie de bateaux donc avec odeur de gazoline toute la journée. La piscine fermée à notre arrivée. Comme vous pouvez constater ce fut un cauchemar pour notre début de vacances au soleil.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Sylvain, Quebec

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Notre séjour fut désastreux
L'hôtel n'était pas prêt à recevoir des clients. Aucune commodité, pas d'eau pour douche, pas de télé, pas internet, pas de coffrets de sûreté etc...
This review was submitted before 2018 and has not been verified.

10/10 Excellent

LeKira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Visit
Great experience in a small town with very hospitable people, welcoming and very helpful. Definitely will be here again.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

JAMES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this was to be cancelled and the 29th as well! We arrived at almost 11:30 at night and the hotel was under construction with NO electricity, running water OR BEDS!!! AND, we were never notified. We continued to drive around this little stretch of Puerto Morelos way past midnight looking for a place to stay!!!!!!!!!!!!!!!!!
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
ME CAMBIARON DE HOTEL A ÚLTIMA HORA!
Pésimo! El hotel al que me mandaron esta en plena construcción, no tenía alberca y su "club de playa" era muy decepcionante. No tenía señal de TV, el aire acondicionado dejo de funcionar en la noche. Definitivamente no regresaría
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
This review was submitted before 2018 and has not been verified.

10/10 Excellent

terry, Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island fun
Romantic getaway
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Staff & service
Great views
Hotel is older and need of some minor repairs and updates. Great views and staff make up for it. Great food within walking distance. Quiet town. I would return.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

guadalupe, TIJUANA BAJA CALIFORNIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMODIDAD
MUY BIEN
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
nice
The hotel price was good for the location...On the beach
This review was submitted before 2018 and has not been verified.

4/10 Poor

Juan Joel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

4/10 Poor

valerie, Paris

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hôtel à éviter
Nous avions réservé dans cet hôtel pour une nuit. La chambre est spacieuse, propre mais ils nous ont pas donné de télécommande donc clim réglée sur 20°C sans possibilité de l'arrêter alors qu'à l'extérieur il faisait 35°C. Les serviettes de bains n'étaient pas dans la chambre, nous avons dû leur réclamer 2 fois avant de les obtenir. En ce qui concerne le petit déjeuner : temps d'attente de 45min, simple assiette avec 6 morceaux de fruits à l'intérieur et seulement 5 toasts pour 3 personnes. Le personnel est très désagréable, pas souriant et impoli : le serveur a demandé à une cliente installée sur une table donnant sur la mer de changer de place pour qu'une famille de mexicains s'y mettent à la place alors qu'il y avait 3 autres tables de libre. La cliente a refusé et le serveur l'a dévisagé et était très énervé contre elle. Le client n'est-il pas censé être roi et se placer où il le souhaite ? En conclusion : vraiment déçue de la prestation de cet hôtel de part son manque de professionnalisme auprès du client. Nous ne le recommandons pas.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Staff & service
Las condiciones del hotel en relación a la limpieza es aceptable. En relación a los servicios No cumple con lo que se ofrece en Internet. Habla que cuenta con Wi-Fi y no lo tiene en el hotel solo lo tiene en la recepción y alberca con señal débil. En mi caso me dieron el control de la televisión y vídeo y la habitación no tenia Televisión porque se la llevaron a reparar pero nunca llego. En la pagina de Internet dice incluye desayuno pero no dice que tipo y en el restaurante solo te dan un poco de fruta y café. En mi opinión es cuestión de aclarar en la pagina de Internet lo que se ofrece y respetar eso. En relación de precio no es tan económico en comparación a otros de su clase en esa región.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelletn hotel ocean front, basic but clean and quiet
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
No wifi in room as advertised, No water the day we arrived so couldn't use the toilet, when the water did come on there was no hot water, TV not working, Pool half full and unusable, Power went out through the night so no AC, Have to pass the pool deck chairs over the wall down to the beach as there was only three old ones on the sand and being used, in need of major renovations.
This review was submitted before 2018 and has not been verified.

8/10 Good

Susan, Arlington, MA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel
This is a mid level hotel that is decent, clean and friendly. It is on the ocean and has a small pool. the free breakfast is nothing to write home about, but is filling. A solo person does not get get as much treatment as couples or families, however.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Staff & service
Hotel correcte près de la plage
Localisation intéressante, mais parfois bruyant selon le groupe séjournant à l’hôtel. Aires communes propices aux rassemblements bruyants.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not quite what we expected
We read reviews before we came and were prepared for a 3 star hotel. We read that the hotel was pretty run down but the staff was amazing.. Not so much....the staff was very rude and unfriendly. Especially the man at the front desk. It is a wonderful location...that is it. We had no hot water for the whole time we were there. They would not give us any extra blankets or pillows...
This review was submitted before 2018 and has not been verified.

4/10 Poor

ron, British Columbia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Fabulous location
Air conditioner was Broken, no hot water, hard beds, no dresser for clothes, only one hard chair, shampoo promised but never materialized, breakfast included,but waiters weren't sure what that included, waiters didn't know English and every breakfast was a mystery in what you ordered and what you got, Scuba diving school right beside our room and started activities at 7:30 in the morning.. This should give you an idea of this hotel. To give them 31/2 stars is a joke, it would be pushing it to rate a 2. The only thing going for it is its location.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTELS DOT COM DOES NOT HONOR THEIR LOWEST PRICE GUARANTEE. HACIENDA MORELOS WAS NOT READY FOR PRIME TIME DUE TO REMODELING.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Samuel, Canada

Liked: Cleanliness, staff & service
positive experience. adequate facility by the beach. OK breakfast, cooperative staff.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Juan Carlos, Saginaw, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt welcomed!
Great location. Everyone was very nice to us. There was some other guess who were making noise to 3 or 4 in the morning but stopped when we told management.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Nola, Italy

Disliked: Staff & service, property conditions & facilities
Bella posizione, customer care da migliorare
C'è stato un errore di trattamento rispetto al pacchetto acquistato. Il tutto solo per aver chiesto un King Size bed, ci hanno assegnato una camera normale ma anche il pacchetto colazione, l'utilizzo degli asciugamani in spiaggia hanno inaspettatamente subito un down grading. Risolto questo problema comunicativo tra reception e addetti albergo, lamento un'unica cosa davvero: il disservizio in sala colazione e la poca educazione da parte del cameriere che neppure ci ha salutati. Ottima la posizione dell'albergo.