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Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

4.5 star property
Luxury property on the beach, with 6 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Exterior
On the beach, free beach cabanas, sun loungers, beach umbrellas
Luxury Suite (Walkout) | View from room
Honeymoon Suite, Oceanfront | Egyptian cotton sheets, premium bedding, free minibar, in-room safe
Reception

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Gym

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Premium Suite

Premium Suite | Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Premium Suite

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | View from room

Honeymoon Suite, Oceanfront

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Walkout)

Luxury Suite (Walkout) | Pool | 6 outdoor pools, free cabanas, pool umbrellas

Luxury Suite (Walkout)

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Ocean View

View from room

Family Suite, Ocean View

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 58 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Luxury Suite, Ocean View

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite (Swim Up)

Premium Suite (Swim Up) | Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Premium Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 50.1 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Ocean View (Connecting)

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View (Connecting)

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 116 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Family Suite

View from room

Family Suite

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 58 sq m
  • Sleeps 5
  • 2 Double Sofa Beds and 1 Queen Bed

View all photos for Junior Suite (Swim Up)

Junior Suite (Swim Up) | Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Junior Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton linens
Blackout drapes/curtains
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Puerto Morelos Beach - 9 min drive - 3.0 km
  • Crococun Zoo - 12 min drive - 8.0 km
  • Puerto Morelos Town Square - 15 min drive - 12.4 km
  • Ojo de Agua Beach - 17 min drive - 12.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Luxury all-inclusive property near Puerto Morelos Beach
Consider a stay at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma and take advantage of 3 swim-up bars, 3 poolside bars, and a terrace. With a beachfront location, free beach cabanas, and sun loungers, this property is the perfect place to soak up some sun. Indulge in hydrotherapy, a sports massage, and a manicure/pedicure at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The 24-hour health club offers fitness classes and yoga classes; other things to do include kayaking, snorkeling, and volleyball. Free in-room WiFi is available to all guests, along with shopping on site and a garden.
Other perks at this property include:
  • 6 outdoor pools and a children's pool, with a waterslide, 3 swim-up bars, and free cabanas
  • Free self parking
  • 2 outdoor tennis courts, an area shuttle, and babysitting (surcharge)
  • Outdoor furniture, multilingual staff, and a 24-hour front desk
  • Guest reviews speak highly of the pool and helpful staff
Room features
All 435 rooms feature comforts such as private indoor spa tubs and 24-hour room service, as well as perks like premium bedding and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 50-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • 6 restaurants
  • 3 swim-up bars, 3 poolside bars and 6 bars/lounges
  • 24-hour room service

Restaurants on site

  • SPOON
  • TAPAZ
  • SIENA
  • LE CHIQUE
  • ZAVAZ

Things to do

  • 24-hour health club
  • 6 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (3154 square feet)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • This property does not have elevators

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma

Frequently asked questions

Does Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

Is Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma pet-friendly?

No, pets are not allowed at this property.

How much is parking at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Self parking is free at this property.

What time is check-in at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yes, the property is all-inclusive. Activities include kayaking, tennis, volleyball, and more.

Where is Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma located?

Located in Puerto Morelos, this beachfront property is in a national park and within a 5-minute walk of Petempich Bay and Arrecife de Puerto Morelos National Park. Puerto Morelos Beach is 1.8 mi (2.9 km) away.

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 401 out of 1000 reviews" "
Rating 8 - Good. 222 out of 1000 reviews" "
Rating 6 - Okay. 156 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 117 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Dayanne Oliva

Liked: Staff & service
Disliked: Property conditions & facilities
No me gusto nada solo el servisio de los translators el hotel estaba bacon y sin cerbicios la carta de los cuatro restaurants que Brian uno casa dia era la misma todos los Dias sin contact que cambiaron de compania y haste el hombre del hotel y no tinier on la desencia de informations
Stayed 6 nights in Dec 2024

4/10 Poor

Tatiana

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Cuando llegue a el hotel. Su nombre había cambiado y ya no era un hotel 4 diamante. No había buffet. Solo había un solo restaurant y el menú desayuno y almuerzo era el mismo todos los días. Solo un día hubo show. En la semana no hubo ninguna recreación ni de día ni de noche. Ni música. Total aburrimiento. Me siento estafada. Mis peores vacaciones. Solo puedo decir que los trabajadores que nos atendieron en el restaurant nos trataron super bien. Hicieron todo su esfuerzo porque el cumpleaños de mi esposo fuera agradable. Espero una compensación para mí
Stayed 6 nights in Dec 2024

6/10 Okay

Kristy Ann

Traveled with group, Traveled with partner
Liked: Staff & service
The restaurants are not open regularly, the Mexican food is the worst I've had, and there are strong sewage smells outside the buffet and at other locations. The pool outside of my room was often filthy, and we did not go in. I booked and paid for 10 rooms, but I personally received a room that reeked of paint and chemicals and never had hot water. While we had a good time, it was despite rather than becuase of the resort.
Stayed 8 nights in Oct 2024

10/10 Excellent

JOCELYN

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Amy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Excellent service, food and very clean!! Will return!
Stayed 5 nights in Nov 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Ananda Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
I believe the new management - Taffer
Stayed 4 nights in Nov 2024

10/10 Excellent

Adele

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property was lovely will visit again.
Stayed 5 nights in Aug 2024

2/10 Terrible

Carlos, Bakersfield

Stayed 4 nights in Oct 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. Right by the ocean. Room was great. Several restaurants within resort. The only downside is getting to the resort since some of the roads are flooded near it. However, vehicles still drive through.
Stayed 4 nights in Oct 2024

2/10 Terrible

Ethan

Stayed 5 nights in Oct 2024

6/10 Okay

James Edward Bird,

Traveled with partner, Traveled with family
My reservation was cancelled at this property and was moved to a different location. I was not notified until we showed up to the front door.
Stayed 6 nights in Oct 2024

10/10 Excellent

Leydy

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was nice room was really nice but needs better food very plain American food portions are small and they are not good they lack flavor and consistency the food just felt cheap and flavorless. Also a recommendation rent a car it is cheaper airport taxi are thieves charging almost $100 a run even though the hotel wasn’t far renting a car is $20 compared to $100 every time you go anywhere.
Stayed 4 nights in Oct 2024

2/10 Terrible

Nitin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has been purchased by Palmer group and there was no notification that the property will be closed. I was travelling with an infant (7months) and a toddler (2years) and I was asked to go back 1 hour drive in a different property where the staff treated me like they are doing a favour on me. I went there for my 35th birthday and they ruined everything!!!
Stayed 3 nights in Nov 2024

2/10 Terrible

LaQuita

Disliked: Amenities, property conditions & facilities
Went to check in and was told I had to switch resorts because they were closing down!
Stayed 5 nights in Oct 2024

4/10 Poor

Matthew

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Ashley

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I'm going to start by saying we did not feel special at all. We came to celebrate our wedding anniversary and they moved us to Margaritaville as soon as we arrived. Strike 1 next the night of our anniversary they were booked before the day of and we were the first people to the lobby to make those dinner reservations. I also told the receptionist we need dinner reservations for that night. She assured me they would accommodate us. They did not. There was not open availability anywhere that night. We had to order room service which defeated the whole purpose of the trip. I never felt so unappreciated.
Stayed 4 nights in Oct 2024

10/10 Excellent

Daisy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was OK there was a lot of construction being done not a lot of restaurants were open. The beach cabanas were not in use, but the service made up for what was missing.
Stayed 3 nights in Oct 2024

8/10 Good

Allen John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. Since it was the off season, there were not a lot of people - which I liked. It was quiet and the staff was attentive to our needs. There was some construction going on, but it was minimally intrusive on our stay and activities. Only certain restaurants were open each day as opposed to all of them, but there were still ample food choices. The food, for the most part, was good even if the portions were small. It was easily remedied by ordering two meals or eating at two different places. The room was clean and fixed up everyday with the option of clean linen if you wanted it. Overall, the stay was great and the facility met our vacation expectations.
Stayed 6 nights in Sep 2024

10/10 Excellent

Louisha Ornee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it the food was amazing
Stayed 3 nights in Oct 2024

2/10 Terrible

Daniel

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NOT RECOMMENDED AT ALL!!! OVERAL RATING ,, -10 ,, OR I CAN PUT ,, -10⭐️
Stayed 4 nights in Oct 2024

4/10 Poor

Karen

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The resort was in the process of being sold and only two restaurants were open. The breakfast and lunch buffet closed half way through our trip and they ran out of food on multiple occasions. Not the trip I paid for or was expecting. They had no beach/pool restaurant and the did they did have was very limited
Stayed 7 nights in Oct 2024

4/10 Poor

Veronica

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Let me tell you about my experience with this hotel. We had booked a premium suite up room with this resort, which comes with a jacuzzi and swim up pool. When we arrived at the hotel, we were given a whole different room, with no swim up. The lady at the front desk said that the room we booked was “unavailable” and I said that I wanted to receive what I initially paid for. Then, she ended up giving us the original room that we paid for. After this inconvenience, we had noticed the hot tub outside our resort to be broken. We asked the front desk as to why, and they said that the hot tubs were broken in the whole building. We decided to leave it alone as we were exhausted from our trip. We realized that the resort had a lot of construction going on, and then figured out that 3/5 restaurants on the property were closed, as well as the swim up bars. The hotel pretty much looked abandoned.If we had known the resort had been facing this major construction, we would not have came here. Then, a day after moving in and unpacking, the front desk called us and told us that we are going to be moved out of our room because “the building was closing”. We decided just to book a different hotel at this point due to frustration. All we got back was a refund for one unused night; which I think is unfair due to all the inconveniences we faced that made our trip stressful.
Stayed 3 nights in Oct 2024

2/10 Terrible

Parinaz

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the worst experience of our lives at this hotel. The property was in the process of being sold to a new owner, who was taking over after our stay. The hotel was under construction, making it extremely unsafe. A picture even fell off the wall due to the construction, nearly hitting my 1-year-old son. The only building open for guests was ours, and construction noise was constant throughout the day. They cut off all phone lines to concierge and room service, so we couldn’t access the 24/7 room service or get any help at all. When I requested milk for my son, it took 16 hours and multiple visits to the front desk before it was delivered. Elevators were broken, so we had to walk up and down several flights of stairs with our twin 1-year-olds to reach room service. The food was good, but there were only two options our entire stay, and due to limited staff, these options didn’t change. It was the worst experience of our lives, and we’re not exaggerating – we travel frequently, but this was truly unbelievable.
Stayed 3 nights in Oct 2024