Find Family Hotels in Puako, HI

"Wonderful experience. Felt well cared for in an unobtrusive way. Rooms feel slightly dated but in good condition. "

"What a wonderful place to stay! The staff were friendly, helpful, and provided excellent customer service. The accommodation features two bedrooms and two bathrooms, along with free parking. There’s a KTA supermarket and several restaurants nearby, making it very convenient. We highly recommend it!!!"

"Beautiful property with excellent surroundings"

"i wish they would not shine service cart headlights into rooms at night. So annoying!"

"Beautiful location with spectacular views!"

"A magical Hawaii experience in a fantasy luxury resort. It has aged a bit, but it is still just amazing. The lagoon with its beach. The waterfall. The dolphins. The extensive swimming pool, with its slide and hanging bridge. The expansive property. The audacious design. The connecting train. The ocean front scenery. Sunset dining. Luau, if you want it (we had dinner instead). Beautiful and large rooms with balconies. Some drawbacks? It has aged a bit. The connecting boats next to the train no longer seems to run, sadly. Asking for tips at breakfast? Annoying. C’mon, I already paid plenty of money for everything, leave me alone now, let me enjoy! The 20$ threat for not returning towels — seriously? It is not checked anyways — but what do you think I am, a thief? I feel insulted. Plus, if someone wants to take a towel, how much is this really hurting your bottom line? The property felt a bit empty, but fine: more to enjoy yourself."

"The hotel and its amenities are top notch. The rooms were spacious (loved the massive showers), the pools were a big hit with our kids, and we loved walking down to the Hilton Waikoloa Village every morning. Bring able to use their pools/lagoon for free was absolutely wonderful. "

"Took the family and had a fantastic time. Great location close to shops and beaches also just a short drive to the airport. VERY clean and well kept. Beautiful property and friendly staff. Would stay again and recommend 10/10."

"The staff were incredible - so friendly and helpful. This was my first time ever staying in a resort like this but they explained everything well and were really attentive. It’s a beautiful property. The dining options felt a little limited when I was there because one of the two restaurants that serve food beyond breakfast was closed and there isn’t much around, although I had a rental car and was able to travel. Also, the resort fee and what it allegedly pays for is disappointing - although I don’t think that’s all on this one property since it’s become standard practice. But for example, they said the resort fee paid for the tote bag and water bottle you receive along with the juice and cold towel and some other items that were just kinda basic. The resort fee isn’t optional but also saying it’s paying for the things that are the least enticing about the stay doesn’t make it easier to pay. "