The Riviera Maya EDITION At Kanai

4.5 star property
Luxury hotel on the beach, with 2 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Riviera Maya EDITION At Kanai

On the beach, white sand, beach cabanas, sun loungers
2 outdoor pools, open 10:00 AM to 6:00 PM, cabanas (surcharge)
On the beach, white sand, beach cabanas, sun loungers
Minibar, in-room safe, individually decorated, individually furnished
55-inch Smart TV with satellite channels, Netflix, streaming services

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Hot Tub
  • Pet friendly
  • Spa
  • Breakfast available
The price is SAR 1,968
SAR 2,703 total
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 20 of 20 rooms

Premier Room, 2 Queen Beds, Non Smoking (Private Pool)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 1 King Bed, Non Smoking (Private Pool)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Superior Suite, 1 Bedroom, Non Smoking, Terrace

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • 209 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking (Terrace)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Sky Rooftop Villa

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • 2499 sq m
  • Ocean view
  • Sleeps 9
  • 5 Double Beds

Jade Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • 215 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premier Room, 2 Queen Beds, Non Smoking, Ocean View (Private Pool)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Obsidian Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • 215 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Superior Suite, 2 Bedrooms, Non Smoking, Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • Sleeps 7
  • 2 Double Beds

Premier Room, 1 King Bed, Non Smoking, Ocean View (Private Pool)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking (Private Pool)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • Sleeps 7
  • 2 Double Beds

Superior Suite, 1 Bedroom, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 209 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • Sleeps 7
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 150 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Private Pool

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • 136 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking, Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • Sleeps 7
  • 2 Double Beds

Deluxe Room, 1 King Bed, Non Smoking (Terrace)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • Sleeps 7
  • 2 Double Beds

EDITION Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
  • 230 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

Similar properties

About the neighborhood

Map
Paseo Kanai 14, Solidaridad, Playa del Carmen, QROO, 77730

What's nearby

  • Maroma Beach - 1 min walk
  • Paradise Beach - 11 min walk
  • Tres Rios Ecopark - 15 min drive
  • El Camaleón Mayakoba Golf Course - 15 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Black & White - ‬16 min drive
  • ‪Beach Bar - ‬17 min drive
  • ‪Jaal-Ha - ‬17 min drive
  • ‪Pajarito - ‬15 min drive
  • ‪Chaya - ‬1 min walk

About this property

The Riviera Maya EDITION At Kanai

Luxury hotel near Maroma Beach
Take advantage of 2 poolside bars, a beach bar, and a terrace at The Riviera Maya EDITION At Kanai. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and beach cabanas. Treat yourself to a manicure/pedicure, a Swedish massage, or a facial at Spa at The Riviera Maya EDITION, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a garden and a hair salon.
Other perks include:
  • 2 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), a beach club on site, and express check-out
  • Express check-in, a gift shop, and an elevator
Room features
All 182 individually furnished rooms offer comforts such as pillow menus and air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Children's slippers and free infant beds
  • Recycling and LED light bulbs
  • Free toiletries and hair dryers
  • 55-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, balconies, and daily housekeeping

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: MXN 250-750 per person
  • 3 restaurants
  • 2 poolside bars, 2 bars/lounges and 1 beach bar

Restaurants on site

  • Kitchen at EDITION
  • SO'OL Beach Club
  • KI'IS
  • Pool Bar
  • Lobby Bar

Things to do

  • 2 outdoor pools
  • Beach club (surcharge)
  • Beach volleyball
  • Full-service spa
  • Private picnics
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (7678 square feet)
  • Meeting rooms - 5

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Dock
  • Garden
  • Nature reserve
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Braille signage
  • Cobblestone flooring in public areas
  • Elevator
  • Elevator door width (inches): 39
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • No plastic coffee stirrers
  • Romance packages available
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch Smart TV
  • Netflix
  • Premium channels
  • Satellite channels
  • Streaming services

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Local meal delivery service
  • Minibar

Outdoor space

  • Balcony

More

  • Children's slippers
  • Connecting rooms available
  • Energy-saving switches
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • LED light bulbs
  • Local maps
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are required to download the property's Marriott Bonvoy mobile app before check-in

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 1775.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 750 per person
  • A late check-out fee will be charged
  • Rollaway bed fee: MXN 1775.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system

We should mention

Pool access available from 10:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

The Riviera Maya Edition At Kanai Hotel
The Riviera Maya Edition At Kanai Playa del Carmen
The Riviera Maya Edition At Kanai Hotel Playa del Carmen

Frequently asked questions

Does The Riviera Maya EDITION At Kanai have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 10:00 AM–6:00 PM.

How much does it cost to stay at The Riviera Maya EDITION At Kanai?

As of 22 Dhuʻl-Hijjah 2024, prices found for a 1-night stay for 2 adults at The Riviera Maya EDITION At Kanai on 5 Muharram 2025 start from $719.5, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Riviera Maya EDITION At Kanai pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking at The Riviera Maya EDITION At Kanai?

Valet parking is free at this property.

What time is check-in at The Riviera Maya EDITION At Kanai?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at The Riviera Maya EDITION At Kanai?

Check-out is at noon. Late check-out is available for a fee.

Where is The Riviera Maya EDITION At Kanai located?

Nestled on the beach, this Maroma hotel is just steps from Virgen Beach and Maroma Beach. Paradise Beach is 0.5 mi (0.9 km) away.

The Riviera Maya EDITION At Kanai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 37 out of 43 reviews" "
Rating 8 - Good. 3 out of 43 reviews" "
Rating 6 - Okay. 2 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Parisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite. Good for relaxing.
Stayed 4 nights in Dec 2024

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff, food and beach were amazing!!
Stayed 2 nights in Nov 2024

6/10 Okay

Eladio

Traveled with family
Disliked: Staff & service
El check in fue poco amigable estamos acostumbrados a una mejor explicación no nos dijeron que solo abre un restaurante en la noche ni que las llaves de la dicha estan mal conectadas , no brindan nada cuando llegamos
Stayed 2 nights in Nov 2024

10/10 Excellent

KAMAL, Chicago

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and well kept, beautiful and elegant property, staff are excellent, the food is good but needs more restaurants, for adding more varieties for whoever staying for a long period
Stayed 6 nights in Nov 2024

10/10 Excellent

mitchell

Liked: Amenities
Fantastic resort with wonderful staff
Stayed 4 nights in Nov 2024

10/10 Excellent

Gerald, Hopedale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely spectacular hotel and definitely worth going back. I loved it!
Stayed 4 nights in Oct 2024

10/10 Excellent

Colin Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best hotel I’ve stayed at by a long way. The accommodation is beautifully simple but amazingly comfortable. The staff are super helpful and lovely and the food selection is amazing. If you’re thinking of going to Riviera Maya you should definitely consider this hotel.
Stayed 12 nights in Oct 2024

10/10 Excellent

George, Bellport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife, & I stay at The Edition Riviera Maya this past weekend for her birthday. The property was gorgeous, although the weather wasn’t. Unfortunately, it’s still the end of the hurricane season in Mexico. Thank God, we did get some sunshine though. The place is gorgeous! Every single person was warm, & kind to us. The prices for food, & drinks were expensive, be prepared! I believe they also said that they were holding $450 a night on my credit card, which I thought was unusually high, but I had no problem with checking in or checking out. I felt like the Edition was missing 1 all day casual dining restaurant. I don’t know if it’s because the property is new, & they plan on building some else later or not. They didhave the pool restaurant and room service were available, But it would’ve been nice to have a nice restaurant to eat inside in the AC during the day. I did go next-door to the Saint Regis to eat it one of their restaurants, Torro! That restaurant was truly amazing! I suggest you eat at least one meal there during your day. Trust me it will be worth it! They were able to take us over there by golf cart, too! The only thing negative I have to say about my whole experience is the bartenders down at the beach bar did not make drinks at all. After ordering a few cocktails, & asking for one to be switched out, because it was so bad, which they did do for us…. the bartenders at the beach bar really need to be retrained. It’s pretty bad. Overall, I love this place though.
Stayed 2 nights in Oct 2024

10/10 Excellent

Juan Lauberto

Liked: Cleanliness, staff & service, property conditions & facilities
One of the most beautiful and unique hotel my family and I ever stayed. Very clean,the unique scent is just so relax and peaceful, amazing staff,food (breakfast and dinner PERFECT) drink, pool, the beach area is another level. Everything was beyond what we expected. I definitely recommend this hotels to family and couples. Would definitely go back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Bibi Azeeda

Stayed 6 nights in Aug 2024

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand spanking new hotel and as such it has all of the blessings (and a few of the kinks) that a new hotel has. To start, the property is gorgeous. Given it is new, we got it at an exceptionally low rate which I imagine will double soon. I preferred it to the St. Regis next door which just felt too big and mall-like. This is cozy yet grand, integrating the beauty of the natural environment. The architecture tells a story of how cenotes in the region were created, with a meteor hitting the land, the hotel radiating from this central "impact point." The food is exceptional and the service is decent (for the most part, with the exception perhaps one person at the front desk who was a bit snarky). While it doesn't have some of the perks that other hotels at this price point might (like a highly active Whatsapp concierge) it makes up for it in just being an attentive hotel. This is not really a hotel for folks who might want to go around an do a bunch of regional activities (the prices for activities were pretty high compared to what you can get in nearby playa del carmen) but it is perfect for folks who just want to comfortably lounge at an incredibly private and clean beach. The beach truly was well manicured and incredible -- no worries about seaweed here! Some of the rooms in our crew had some kinks in them (a weirdly functioning safe, clogged drains, etc) but they were quickly fixed. Also make your reservations in advance!
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL, ELEGANT HOTEL, 100X RECOMMEND TO ANYONE
5 STARS
Stayed 4 nights in Aug 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Rachael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well run, especially for a brand new resort! The architecture was stunning, food was incredible, and staff was more than willing to go above and beyond to make our stay special. Joshua, our guest experience contact, was absolutely the best. He checked in with us frequently and made us feel like such VIPs. Would absolutely recommend the Edition at Kanai if you’re looking for a quiet, high quality, luxury stay in the Riviera Maya.
Stayed 4 nights in Jul 2024

10/10 Excellent

norberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property
Stayed 4 nights in Jul 2024

10/10 Excellent

Zaily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

April

Traveled with family
Absolutely stunning resort with exceptional staff.
Stayed 7 nights in Jul 2024

8/10 Good

Kenneth

Liked: Property conditions & facilities
New property. Clean rooms. Quiet property. Food could be improved. Service a bit too impersonal at the price point.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
The trip was just what we needed. The service was excellent and we truly enjoyed ourselves.
Stayed 4 nights in Jul 2024

10/10 Excellent

Edugie

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best resorts I have ever stayed! It rained most of our time here and I didn’t even care. Everyone needs to experience this magical place!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing all around
Stayed 3 nights in Jun 2024

10/10 Excellent

Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Beautiful hotel and outstanding food, especially the Beach Restaurant. Very attentive staff.
Stayed 8 nights in Jun 2024

10/10 Excellent

Sonia, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was much better than I imagined. The food was amazing, the beach was great but the service was espectacular. I will definitely go back pretty soon! Thank you so much for your kind and for being so helpful.
Stayed 3 nights in Jun 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Beautiful property but mixed experience
The property is stunning beautiful, but my experience didn't go well... as a corporate event planner, I travel a lot. It started with the TV in my room. It was not working. The hotel staff took a look at it next day, but could not fix it. They had to change my room. They offered me 2 options; an upgrade room with a plunge pool or the same category room with ocean view. Since the room with plunge pool was not ocean view, I took the same category room with my original room. I was communicating with concierge from WhatsApp. We packed our suitcases and sent message that we are ready to move. They were supposed to send a bellman with a new room key. Waited more than 20min and no response. I tried to call the front desk from a room phone which I found out it is not working either. I called Concierge from my app a few times, no answer. I went to downstair to talk to a hotel staff since it was already after 9pm at this point. Finally concierge called me back in app and bellman came. We wasted more than one hour for this. And all the sudden, a hotel technician walked into our room after 10pm without knocking or ring a bell! I was very surprised that no one from the hotel followed up on us next day. I had to ask to see a manager from customer service 2 days after, and he finally came and offered $200 credit. On our last day, our room key stopped working and had to go to the front desk again. $200 credit never showed up on our folio. I'm still dealing with the hotel
Stayed 4 nights in May 2024