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The Fives Beach Hotel & Residences - All Inclusive

4.5 star property
Luxury property on the beach, with 7 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Fives Beach Hotel & Residences - All Inclusive

7 outdoor pools, pool umbrellas, sun loungers
1 bedroom, premium bedding, pillowtop beds, free minibar items
Lobby
Gazebo
Kayaking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • All inclusive

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillowtop beds, free minibar items

One Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Pillowtop bed
Separate bedroom
  • 104 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

Two Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Pillowtop bed
2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, pillowtop beds, free minibar items

Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Minibar (some free items)
LCD TV
Premium bedding
Separate bedroom
Pillowtop bed
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for One Bedroom Swim Up Suite

One Bedroom Swim Up Suite | Living area | LCD TV, DVD player, iPod dock

One Bedroom Swim Up Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Minibar (some free items)
LCD TV
Pillowtop bed
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillowtop beds, free minibar items

Three Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Pillowtop bed
3 bedrooms
  • 200 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

One Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Premium bedding
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

Three Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Pillowtop bed
  • 144 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

Two Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Premium bedding
  • 107 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 4 min drive
  • El Camaleón Mayakoba Golf Course - 6 min drive
  • Quinta Avenida - 9 min drive
  • Punta Esmeralda Beach - 10 min drive
  • Playa del Carmen Main Beach - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬19 min walk
  • ‪Privilege Lounge - ‬14 min walk
  • ‪Piano Bar - ‬4 min drive
  • ‪Restaurante Hacienda - ‬18 min walk

About this property

The Fives Beach Hotel & Residences - All Inclusive

Luxury all-inclusive property near Gran Coyote Golf
Located close to Punta Esmeralda Beach and El Camaleón Mayakoba Golf Course, The Fives Beach Hotel & Residences - All Inclusive provides a nightclub, 3 poolside bars, and a terrace. This property is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Indulge in aromatherapy, a manicure/pedicure, and a body treatment at the onsite spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. The 24-hour gym offers fitness classes and yoga classes; other things to do include parasailing, snorkeling, and kayaking. In addition to a garden and a playground, guests can connect to free WiFi in public areas.
Other perks at this property include:
  • 7 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Bike rentals, an outdoor tennis court, and valet parking (surcharge)
  • A shopping center shuttle, a beach club on site, and babysitting (surcharge)
  • Concierge services, luggage storage, and massage treatment rooms
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 662 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Designer toiletries, showers, and hair dryers
  • LCD TVs with premium channels and DVD players
  • Furnished balconies or patios, wardrobes/closets, and childcare services

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Shopping center shuttle (surcharge)

Food and drink

  • 10 restaurants
  • 3 poolside bars and 7 bars/lounges
  • 24-hour room service

Restaurants on site

  • SEA OLIVE
  • Pisco Nikkei & Raw Bar
  • FLAVOURS
  • AREZZO
  • Oriola Beach Club Grill

Things to do

  • 24-hour fitness center
  • 7 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach club (surcharge)
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Sauna
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • iPod dock
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

Does The Fives Beach Hotel & Residences - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

Is The Fives Beach Hotel & Residences - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Fives Beach Hotel & Residences - All Inclusive?

Self parking is available for USD 10 per night. Valet parking is available for USD 10 per night.

What time is check-in at The Fives Beach Hotel & Residences - All Inclusive?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Fives Beach Hotel & Residences - All Inclusive?

Check-out is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at The Fives Beach Hotel & Residences - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, scuba lessons, and more.

Where is The Fives Beach Hotel & Residences - All Inclusive located?

Nestled on the beach, this The Fives property is within 3 mi (5 km) of Gran Coyote Golf, Punta Esmeralda Beach, and El Camaleón Mayakoba Golf Course. Playa del Carmen Main Beach and Quinta Avenida are also within 6 mi (10 km).

The Fives Beach Hotel & Residences - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 506 out of 1001 reviews" "
Rating 8 - Good. 227 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 77 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time my boyfriend and I went to this resort and we definitely would go back again. The staff was amazing. The food was great and there were so many options. Their evening events were also really great and there was always something new and fun to do. We loved the infinity pool by the beach best of both worlds. We highly recommend you taking the Mexican cooking class at Casa de Rosa. And the staff was really wonderful at all aspects of the resort. Our room was really nice. it was a swim up room so there was a little bit of a musty smell to it but that’s expected when you’re connected to water. All at all it’s a great resort and we definitely will be going back
Stayed 7 nights in Nov 2024

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great week spent at this resort. Staff was friendly and helpful. Restaurants were good but very busy so long waits at time to eat. We were never able to eat a the Italian restaurant because what times were too long. Other than that, an amazing week at the resort. We stayed in a three bedroom penthouse which was perfect for our family. Gym was well equipped, 24 hours.
Stayed 7 nights in Dec 2024

10/10 Excellent

Nicolas

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing place for an amazing time. Problems: 1. Manager promise to contact soon after end of trip, did not Hape 2. Had to kill 4 medium sized spiders 3. The hotel is an oasis walking outside is dangerous. Said by by the people in the hotel and felt when walking.
Stayed 10 nights in Sep 2024

10/10 Excellent

Manny

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time here and I love it. Can’t wait for the next one. I would like to try other resorts as well but this one is absolutely enjoyable. Staff is awesome
Stayed 7 nights in Nov 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After making a reservation at the Fives months ago, and checking in online 48 hours prior, we show up and were told that the resort is "overbooked" and that we will be moved to their sister resort Generations Maya Riviera. The concierge left us with his email and told us that we could return in four days if we didn't like Generations and we would be compensated for how ever many nights we didn't get to stay at the Fives Resort for a future stay. Victor Quintana never responded to our emails and when we tried to calling back to confirm that we could return for the last few days of our trip the resort said that they were still overbooked and that we couldn't come back. We asked if we could talk a manager and were hung-up on. We called again and were told that they don't have managers there. We contacted Expedia for assistance with reaching out to the resort to at least get the compensation that we were promised and the resort told them that they have a no refund policy and there was nothing they were willing to offer us. We ended up paying full price for the Fives but stayed at a lesser resort that was farther away from everything we had planned to do so it ended up costing even more time and money. We are extremely dissatisfied with the customer service at the Fives. Its disappointing to have spent several days researching resorts in the area to plan our trip only to be relocated upon arrival.
Stayed 7 nights in Dec 2024

6/10 Okay

Laura

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this property is beautiful with lots of nature and wildlife around and direct beach access, there are A LOT of inconveniences here. Firstly, the resort is decently spread out, so be prepared to walk long distances for everything. There is a golf cart service, but the carts are far and few between. Pretty much everyone in our group had sore feet or blisters by the end of our four night stay. I think the worst part about our stay was not being able to get food at any hour. While there are multiple food options, every time we wanted to eat, everything is closed. Like literally right now it’s 1pm, pretty normal lunch hours, and everything including the buffet is closed??? Like what??? As soon as the dinner restaurants open, there are lines out the door to get on the list because if you don’t get your name down, it’s like a 1.5 to 2 hour wait to get in! There are beach food options, but with all the nice restaurants they advertised, it’s disappointing to have to walk 20 minutes to get down to the beach for another burger because that’s all that is available. We ended up having to do room service one night and had to wait over 2 hours to get our cold, cafeteria quality food. The taco stand that they put up in the central hangout location is worth staying up for though! Bars also closed at weird hours too. We never really got the flow of things here I guess. Our room was clean, but very basic. Our shower leaked all the way to the door of our room, though, so not ideal
Stayed 4 nights in Dec 2024

6/10 Okay

Marilyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was lacking at the pool. They offered a lot of sale speeches but didn’t even tell me I had epic benefit package. It took us an entire stay for them to fix our TVs. Service needs to improve and not everything be self service. Either add more staff or figure out what is lacking. All restaurants had really good food which is always hard to say for an all inclusive. The amenities offered different things for everyone from little kids to adults.
Stayed 2 nights in Nov 2024

6/10 Okay

Vilma

Traveled with group
Liked: Cleanliness, staff & service
Very friendly staff but they need clearer instructions for dining. Also the room’s shower did not work properly. Beach staff were wonderful.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ingrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a room update which meant a stay in their new all adults only hotel which was still connected to the previous hotel I booked. We received all the amenities and more. Top food and top liquor! Room service at anytime. Pool service as well, thank you Lucas!
Stayed 4 nights in Oct 2024

10/10 Excellent

Deanna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the beachfront part were amazing. My husband got sick and they took care of us and we’re so helpful. They all It was great.
Stayed 6 nights in Nov 2024

10/10 Excellent

Priscilla, Lewisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 5 nights in Nov 2024

8/10 Good

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Leanne

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food most of all was perfect, the gardens and grounds were clean and super well maintained!
Stayed 7 nights in Nov 2024

8/10 Good

Payden Joel

Stayed 7 nights in Oct 2024

6/10 Okay

Patrick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort, well maintained but they have a serious issue with the restaurants at night. Either you have to line up at 4:30 to join the waiting list at one of the restaurants, or wait 2hours to get a table. Either of which I dont want to do on a vacation. And the members jump ahead of you on the queue. Ended up going to Playa del Carmen for dinner on the last night as couldnt face the stress of another 2hour wait with 3 kids
Stayed 5 nights in Nov 2024

8/10 Good

Veronica

Stayed 3 nights in Oct 2024

8/10 Good

Barbara, Medford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the options in room types and the staff was exceptionally nice and helpful. Did not like that it was far from the beach and usually used the shuttle also there were too many day beds blocking the view of the beach or pool. Also, seemed to be a lot on construction noise during the day
Stayed 7 nights in Oct 2024

4/10 Poor

Melanie

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

4/10 Poor

Eileen

Traveled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

6/10 Okay

Lyle

Liked: Cleanliness
Stayed 6 nights in Oct 2024

4/10 Poor

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Let me start by saying the staff was very friendly, attentive and fun. However a few things about the room. My room was in building 7. It was outdated, the safe didn’t work, the water wouldn’t get hot. I learned on my last day there is a trick to it. The pools were great, the entertainment was fun- especially the fiesta. Food options were great. I actually really liked the food at this resort. My flight with frontier was canceled so I had to pay for another night. This is where the staff wasn’t so accommodating. They wanted to up charge. We needed min 4rooms so it would be almost 1600 for 1 night. I ended up getting a room online for $250 and had them match that for the rest of my family but it took a lot of time to do that. Also the water in my sink was coming out brown. I loved the monkeys, the pools and the beach but I wouldn’t recommend this resort.
Stayed 4 nights in Oct 2024

8/10 Good

Tamillia R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Everyone was pleasant and welcoming all around the property (Im not joking). We were upgraded to the penthouse for our anniversary which was a nice incentive since we had our 5 month old. My only critique is the water is not hot enough in the rooms, the restaurant hours does not match what was on the site once you use the QR code, and the hype about the food... It was good but the exaggeration from other reviewers with past stays had my hopes too high lol. But overall we had a really good trip! We'd stay again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Rodolfo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful at this resort. The grounds are kept very clean
Stayed 8 nights in Sep 2024

10/10 Excellent

Hubert, los angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chef Carlos was very attentive and his food was Amazing at my son’s wedding. Thanks
Stayed 4 nights in Oct 2024