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Terrasse Hotel Playa del Carmen

3.5 star property
Art Deco hotel with a rooftop terrace and spa services

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Photo gallery for Terrasse Hotel Playa del Carmen

Rooftop terrace
Deluxe Double Room, 2 Double Beds | View from room
Outdoor pool, sun loungers
View from property
Outdoor pool, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Spa
  • Pool
  • Air conditioning
  • Free WiFi
The current price is SAR 195
SAR 246 total
includes taxes & fees
1 Apr - 2 Apr

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | View from room

Deluxe Double Room, 1 King Bed

Highlights

Air conditioning
Smart TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Premium Double Room, 1 King Bed

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 2 Double Beds

View from room

Premium Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | View from room

Deluxe Double Room, 1 Queen Bed

Highlights

Air conditioning
Smart TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
  • 17.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | View from room

Deluxe Double Room, 2 Double Beds

Highlights

Air conditioning
Smart TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710

What's nearby

  • Mamitas Beach - 11 min walk - 0.9 km
  • Quinta Avenida - 13 min walk - 1.1 km
  • Playa del Carmen Main Beach - 13 min walk - 1.2 km
  • Punta Esmeralda Beach - 19 min walk - 1.7 km
  • Gran Coyote Golf - 4 min drive - 4.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪San Lucho Mezcaleria - ‬6 min walk
  • ‪Ojo de Agua - ‬7 min walk
  • ‪Crisol - ‬2 min walk
  • ‪Quadra Café - ‬4 min walk
  • ‪Tropical Tacos - ‬4 min walk

About this property

Terrasse Hotel Playa del Carmen

Hotel rejuvenated in 2020 and located near Punta Esmeralda Beach
Located close to Playa 88 and Gran Coyote Golf, Terrasse Hotel Playa del Carmen provides a rooftop terrace. Treat yourself to a sports massage or other spa services. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Bike rentals, a roundtrip airport shuttle (surcharge), and a water dispenser
  • Beach towels, coffee/tea in the lobby, and multilingual staff
  • A 24-hour front desk, tour/ticket assistance, and outdoor furniture
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Terrasse Hotel Playa del Carmen boast thoughtful touches such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • 55-inch Smart TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals
  • Outdoor pool
  • Spa services

Family friendly

  • Outdoor pool

Conveniences

  • Elevator
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beach loungers
  • Outdoor furniture
  • Pool sun loungers
  • Rooftop terrace

Spa

  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Beach towels
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - December 2020
  • Romance packages available
  • Shared microwave

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch Smart TV
  • Digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
MONETIZATION_ON

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Terrasse Hotel Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

Is Terrasse Hotel Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Terrasse Hotel Playa del Carmen?

This hotel doesn't offer parking.

What time is check-in at Terrasse Hotel Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Terrasse Hotel Playa del Carmen?

Check-out is at noon.

Does Terrasse Hotel Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Terrasse Hotel Playa del Carmen located?

Located in Luis Donaldo Colosio, this hotel is within 1 mi (2 km) of Playa 88 and Punta Esmeralda Beach. Gran Coyote Golf and Playa Xcalacoco are also within 3 mi (5 km).

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Terrasse Hotel Playa del Carmen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 99 out of 163 reviews
Rating 8 - Good. 39 out of 163 reviews
Rating 6 - Okay. 14 out of 163 reviews
Rating 4 - Poor. 6 out of 163 reviews
Rating 2 - Terrible. 5 out of 163 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely!!Not far from the restaurants and the beach.
Stayed 5 nights in Feb 2025

10/10 Excellent

mitchell

Great staff, nice quiet hotel.
Stayed 7 nights in Jan 2025

10/10 Excellent

Kaiwen

Liked: Cleanliness, property conditions & facilities
Great place!
Stayed 1 night in Nov 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very pleased with the hotel. excellent value for the price. I would highly recommend this to anyone looking for a nice hotel at a reasonable price. 5 stars.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
Stayed 3 nights in Dec 2024

6/10 Okay

Robin

The rooms are small and the bed is not comfortable. It’s very basic.
Stayed 3 nights in Jan 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, clean hotel, will definitely stay there again!
Stayed 7 nights in Feb 2024

8/10 Good

Luis Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel.
Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend.
Stayed 1 night in Dec 2023

10/10 Excellent

yomi

Liked: Cleanliness, staff & service
It's on the middle of a red spot apparently and the hotel manager don't really take care to make sure the rooms look actually good, there's paint all over places that shouldn't be like the bed, the secure box is not working on my room, the fridge wouldn,t get cold, and the roof top could be in better conditions
Stayed 2 nights in Dec 2024

10/10 Excellent

Dahlia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel, affordable, kind and attentive staff, near local homes and shops
Stayed 11 nights in Jul 2022

8/10 Good

Justin

Liked: Amenities
Great spot.
Stayed 1 night in Jan 2024

8/10 Good

Vonshae

Liked: Staff & service, property conditions & facilities
Good place to stay. They have street parking and on Sundays they a street marking the anyone would enjoying.

8/10 Good

Kamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel on a budget! gorgeous views from the roof/pool & the restaurant had a great breakfast :)

10/10 Excellent

Juan

Liked: Staff & service, property conditions & facilities
The hotel is clean and the staff is very welcoming and helpful. The area is centrally located to shopping,the beach, and restaurants. The restaurant
Stayed 4 nights in Feb 2024

10/10 Excellent

Nacom

Liked: Cleanliness, staff & service, property conditions & facilities
Everything the people the room environment all plus feel good to stay there
Stayed 1 night in May 2023

4/10 Poor

Timothy M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
Stayed 12 nights in Jan 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so nice and friendly
Stayed 11 nights in Feb 2023

10/10 Excellent

Nikoletta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Playa! I will always come back here. It has everything
Stayed 3 nights in Jan 2024

8/10 Good

Rendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, cozy hotel
The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion.
Stayed 2 nights in Jan 2024

6/10 Okay

Mohammed

Liked: Staff & service
Disliked: Property conditions & facilities
Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
Stayed 1 night in Feb 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard working friendly staff.

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how cozy and welcoming it felt, wish the hotel had a parking garage.
Stayed 3 nights in Jul 2022

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities
Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.
Stayed 5 nights in Jan 2025