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Terasu Riviera Maya Hotel & Spa, en Xcaret

4.0 star property
Hotel with free breakfast, a quick walk to Xenses Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Terasu Riviera Maya Hotel & Spa, en Xcaret

Interior
Yoga
Outdoor pool
Gazebo
Balcony

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Housekeeping
  • Spa
  • Air conditioning
  • Free WiFi
The price is SAR 939
SAR 1,142 total
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed, Balcony

Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Premium bedding
Separate bedroom
Hair dryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Sofa bed
Premium bedding
Blackout drapes/curtains
Separate bedroom
Down duvet
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Premium bedding, down comforters, minibar, in-room safe

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Highlights

Balcony
Air conditioning
Smart TV
Sofa bed
Premium bedding
Blackout drapes/curtains
Separate bedroom
Down duvet
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Villa, Multiple Bedrooms, Private Pool

Balcony view

Luxury Villa, Multiple Bedrooms, Private Pool

Highlights

Balcony
Private pool
Air conditioning
Smart TV
Sofa bed
Premium bedding
Blackout drapes/curtains
9 bedrooms
  • 950 sq m
  • Sleeps 24
  • 7 King Beds, 2 Queen Beds and 3 Queen Sofa Beds

View all photos for Elite Room, 1 King Bed, Balcony, Tower

Premium bedding, down comforters, minibar, in-room safe

Elite Room, 1 King Bed, Balcony, Tower

Highlights

Balcony
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Premium bedding
Separate bedroom
Hair dryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Room, 1 Queen Bed, Balcony, Tower

Premium bedding, down comforters, minibar, in-room safe

Elite Room, 1 Queen Bed, Balcony, Tower

Highlights

Balcony
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Premium bedding
Separate bedroom
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

On private beach
Pool
Breakfast included
All inclusive
8.2 out of 10, Very Good, (3877)
The price is SAR 1,614
SAR 1,959 total
includes taxes & fees
11 Jan - 12 January 2025
Occidental at Xcaret Destination - All Inclusive

About the neighborhood

Map
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO, 77720

What's nearby

  • Xenses Park - 6 min walk
  • Xplor Theme Park - 12 min walk
  • Xcaret Eco Theme Park - 16 min walk
  • Río Secreto - 18 min walk
  • Ferry to Cozumel - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬6 min drive
  • ‪Festival Grand Buffet - ‬7 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬5 min drive
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Terasu Riviera Maya Hotel & Spa, en Xcaret

Upscale boutique hotel near Xenses Park
Located close to Río Secreto and Xplor Theme Park, Terasu Riviera Maya Hotel & Spa, en Xcaret provides free continental breakfast, a garden, and a restaurant. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free bicycle rentals, a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, coffee/tea in the lobby, and a porter/bellhop
  • Beach towels, a water dispenser, and outdoor furniture
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Terasu Riviera Maya Hotel & Spa, en Xcaret boast perks such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • 52-inch Smart TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, balconies, and LED light bulbs

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking within 3 ft
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free continental breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • Coffee/tea in common area(s)
  • Hosted evening meal available daily for a fee of MXN 0.0

Things to do

  • Free bicycle rentals
  • Outdoor pool
  • Spa services
  • Yoga classes

Family friendly

  • Microwave
  • Outdoor pool

Conveniences

  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Porter/bellhop

Outdoors

  • Garden
  • Outdoor furniture

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Designated smoking areas
  • Mosquito nets
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 52-inch Smart TV
  • Digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Microwave
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old)
  • Hosted evening meal: MXN 0.0

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Terasu Riviera Maya
Terasu Hotel Spa at Xcaret
Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

Frequently asked questions

Does Terasu Riviera Maya Hotel & Spa, en Xcaret have a pool?

Yes, this property has an outdoor pool.

Is Terasu Riviera Maya Hotel & Spa, en Xcaret pet-friendly?

No, pets are not allowed at this property.

How much is parking at Terasu Riviera Maya Hotel & Spa, en Xcaret?

There is free parking nearby.

What time is check-in at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Check-out is at noon.

Does Terasu Riviera Maya Hotel & Spa, en Xcaret provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2300 per vehicle applies.

Where is Terasu Riviera Maya Hotel & Spa, en Xcaret located?

Situated near a boardwalk/promenade, this boutique hotel is within a 15-minute walk of Xenses Park and Xplor Theme Park. Xcaret Eco Theme Park and Río Secreto are also within 1 mi (2 km).

Terasu Riviera Maya Hotel & Spa, en Xcaret Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 64 out of 78 reviews" "
Rating 8 - Good. 6 out of 78 reviews" "
Rating 6 - Okay. 4 out of 78 reviews" "
Rating 4 - Poor. 2 out of 78 reviews" "
Rating 2 - Terrible. 2 out of 78 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Ling

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is not a real hotel, more like a family run business. The staff were nice, but the environment and hotel condition is not good. Do not fool by the picture. Only convenience is close to most parks.
Stayed 3 nights in Nov 2024

10/10 Excellent

yesenia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and beautiful place surrounded by nature, rooms are spacious,clean and comfortable. The customer service is exceptional and walking distance to the parks. I will absolutely be back.
Stayed 2 nights in Nov 2024

10/10 Excellent

marlaina

Traveled with group
Liked: Amenities
This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms. The rooms are clean, fridge was filled with drinks and snacks for purchase. Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.
Stayed 1 night in Nov 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying at the property! Staff is always friendly and helpful! Cute and intimate property.
Stayed 4 nights in Nov 2024

10/10 Excellent

arnaldo, Isabela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Brian, Centralia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this place greatly. Staff was attest, inviting, and friendly answering any questions we had about the are and where to go. Rooms were clean and felt like we were stay in the treetops. Food was good and best of all there were wild monkey’s that came to visit every morning and yes bananas were provided. lol We would totally stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Zinnia

Stayed 1 night in Aug 2024

10/10 Excellent

Daniela

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Abhishek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you're visiting Xcaret or Xenses - it's just 5 minutes away! The staff is very friendly and courteous, they moved our room location to the one on the first floor since there are so many mosquitoes on the ground floor. The pool was out of service, but this was due to the Hurricane (Beryl) and understandable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel the breakfast was amazing !! The was friendly and soo nice this was one of my most favorite hotels in Mexico and I’ve been 7 times the only thing I didn’t like was the bugs need better pest control in rooms got bit up
Stayed 1 night in Jun 2024

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente place to get away, the staff, the food was one of the best.
Stayed 3 nights in Jun 2024

10/10 Excellent

Izabella

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, friendly staff. Enjoyed feeding the spider monkeys. Quiet serene place to stay for a jungle feel
Stayed 1 night in Jun 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was amazing and the property is beautiful! The food was also really good. We enjoyed having a couple nice and relaxed family dinners and my husband and I were able to enjoy some wine under the gazebo at the end of the night while our daughters slept in the room. So grateful to Fernando, Fanny, Jose, Marcela, Nemesio, and the other young guy at the front desk, thank you for making our stay memorable and comfortable. We already miss all of you!
Stayed 5 nights in May 2024

10/10 Excellent

Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the riviera jungle, super close to XCARET, we got to live a great experience. Kind of tricky to get here, got lost a couple of times due to lack of better signs ( take Calle de los Monos). Totally recommend getting here in the morning for this same reason, it’s hard to find it when it’s darker since it’s in the middle of nowhere basically. That’s the beauty of this place! Super private and quite. Iguanas and Monkeys were everywhere early in the morning while having breakfast, we even got to feed the monkeys and had an amazing Massage at their Spa, up in a private roof by Kendra and Rene. The experience was amazing and would be coming back on our next trip to the riviera maya. Totally recommend staying here!
Stayed 1 night in May 2024

10/10 Excellent

Seyedmohsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
I love this place, very neat place with friendly staff. I loved the trees and the way they kept the trees.
Stayed 3 nights in May 2024

8/10 Good

Annah, Denver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and all the staff was amazing. Our only complaint was that it isn’t close to much of anything. We had to either take a bus or taxi into town for shopping, dining not at the hotel or the beach. But if your looking to just relax and lay back this is totally the place for you!
Stayed 3 nights in May 2024

10/10 Excellent

Yuyoung

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little hidden but amazing once you’ve there. Awesome server and cook for the dinner service
Stayed 1 night in Apr 2024

6/10 Okay

Esther

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was far from what it appeared to be.
Stayed 3 nights in Mar 2024

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great. Breakfast was very fulfilling. Highly recommended
Stayed 3 nights in Apr 2024

10/10 Excellent

marieli susana romero

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and restaurant were superb. We were welcomed by monkeys on our arrival. Its small and quiet during the day but you can here people arrive as they come back from XPlor
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PLACE IS AMAZING!!!!! Huge shout out to Fanny, Fernando, Jose, and Omar! They are truly such amazing people, they were so kind and welcoming. They went above and beyond to make sure we were well accommodated and happy. Now, the hotel is beautiful! We fed monkeys every morning! This place is such a great vibe! I will DEFINITELY be coming back!

10/10 Excellent

Kimberley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is beyond amazing. Very friendly and accommodating. Food here is also amazing. Hotel rooms are very cute, cozy and clean. Hotel is also a good distance from clubs and restaurants. The area feels very safe as well. 10/10, I’ll most definitely be coming back. Ps, make sure to have bug spray!!