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Soul Beach Boutique Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Quinta Avenida

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Soul Beach Boutique Hotel & Spa

Outdoor pool, pool umbrellas, sun loungers
Grand Presidential Suite Hot Tub with Balcony Collection | Terrace/patio
Outdoor pool, pool umbrellas, sun loungers
Superior Double Room with Balcony | Balcony
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
The price is SAR 280
SAR 344 total
includes taxes & fees
1 Feb - 2 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for King Suite with Balcony

King Suite with Balcony | Room amenity

King Suite with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive suite with bathtub

Executive suite with bathtub | Premium bedding, down comforters, Select Comfort beds, minibar

Executive suite with bathtub

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down comforters, Select Comfort beds, minibar

Grand Presidential Suite Hot Tub with Balcony Collection

Highlights

Furnished balcony
Separate sitting area
Private indoor spa tub
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
LED TV
Hypo-allergenic bedding
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room with Balcony

Superior Double Room with Balcony | Premium bedding, down comforters, Select Comfort beds, minibar

Superior Double Room with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Superior Double Room | Street view

Superior Double Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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The Palm at Playa

Pool
Hot Tub
All inclusive
Parking included
8.0 out of 10, Very Good, (1003)
The price is SAR 306
SAR 376 total
includes taxes & fees
8 Feb - 9 Feb
The Palm at Playa

About the neighborhood

Map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 5 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Micaela's - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬2 min walk

About this property

Soul Beach Boutique Hotel & Spa

Upscale hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Soul Beach Boutique Hotel & Spa provides a poolside bar, a rooftop terrace, and a garden. Treat yourself to a Swedish massage, a body treatment, or hydrotherapy at Soul Spa, the onsite spa. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Express check-out, express check-in, and a 24-hour front desk
  • An elevator, tour/ticket assistance, and luggage storage
  • A front-desk safe, concierge services, and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Soul Beach Boutique Hotel & Spa offer thoughtful touches such as premium bedding and furnished balconies, as well as amenities like free WiFi and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding, Select Comfort beds, and down comforters
  • Bathrooms with designer toiletries and showers
  • 55-inch LED TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Couples dining
  • Designated smoking areas
  • Mosquito nets
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LED TV
  • Cable channels

Food and drink

  • Minibar
  • Paper towels

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 18 years old are not allowed in the spa

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

Does Soul Beach Boutique Hotel & Spa have a pool?

Yes, this property has an outdoor pool.

Is Soul Beach Boutique Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Soul Beach Boutique Hotel & Spa?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Soul Beach Boutique Hotel & Spa?

Check-out is at noon.

Where is Soul Beach Boutique Hotel & Spa located?

Located in Downtown Playa del Carmen, this spa hotel is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mario Villanueva Stadium Madrid and Mamitas Beach are also within 10 minutes.

Soul Beach Boutique Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 73 out of 178 reviews" "
Rating 8 - Good. 50 out of 178 reviews" "
Rating 6 - Okay. 17 out of 178 reviews" "
Rating 4 - Poor. 15 out of 178 reviews" "
Rating 2 - Terrible. 23 out of 178 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kimberley

Stayed 5 nights in Dec 2024

6/10 Okay

Neil, Telkwa

Liked: Staff & service
A very nice spa, great staff!
Stayed 10 nights in Oct 2024

4/10 Poor

Minnie

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is a ripoff. I asked the receptionist the next morning I arrived if they had any chairs available at the beach and she said yes so I paid for 10 days. When I went over to the beach my first day I went to go lay down on the chairs and not after a waitress came and told me I can only stay there if I pay $800 worth of drinks and food so I said no I am not interested so I walked out. Every day after that for the next 9 days I was trying to get my money back over 41 dollars US. I met with the manager twice he said he would get me my money back it didn’t happen. There is no coffee maker, no safe, i tried asking if I can get 5 more clothing hangers for 4 days and they finally came back to me with an answer no. I couldn’t watch tv cause the language is in Spanish I got the maintenance to come and try to change it to English and they couldn’t, not even Netflix so I had no tv for 10 days how boring is that. There too roof pool opens at 10am nothing earlier so you know for the early birds. There is nothing going on in that hotel they don’t serve drinks at the pool nothing. Poor service I wouldn’t come back here again
Stayed 10 nights in Dec 2024

4/10 Poor

Kevin

Traveled with family
Disliked: Property conditions & facilities
This property is in a great location, however it is quite run down. Ad mentions restaurant and room service, this is false. Not even ice! The simple amenities that usual hotels provide, like towels, hair dryer are very limited. I will not be staying at this property ever again!
Stayed 4 nights in Dec 2024

4/10 Poor

MARKEL

Disliked: Staff & service, property conditions & facilities
STAFF WAS SO RUDE
Stayed 2 nights in Dec 2024

2/10 Terrible

Shacoy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stay somewhere else u less u visiting the spa 9/10 service there was amazingggggg hotel no ice machine no microwave no wash cloths jus towels very costly charges of u dirty a towel or sheets jus crazy staff jus blah hated it
Stayed 3 nights in Dec 2024

10/10 Excellent

OSVALDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, the spa is amazing, the room fantastic
Stayed 2 nights in Nov 2024

6/10 Okay

scott

Traveled with group
Liked: Staff & service
Small hotel pool not worth it, cold water and a cockroach as asked to be removed but nobody did. Thought that’s was fair and stayed in room. No top sheet just thin blanket. Not a four star.
Stayed 1 night in Oct 2024

10/10 Excellent

Sofia

Stayed 4 nights in Aug 2024

8/10 Good

Estela

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to 5th Avenue
Stayed 8 nights in Sep 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
Stayed 2 nights in Sep 2024

10/10 Excellent

TANYA

Traveled with family
Liked: Cleanliness, staff & service
The restaurant wasnt available but the pocation is close to lots of options. The place was Great
Stayed 10 nights in Aug 2024

8/10 Good

Carl, Riverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Fernando Brogan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Fernando Brogan

Stayed 1 night in Jul 2024

4/10 Poor

Rebecca

Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
Stayed 1 night in Jul 2024

8/10 Good

Martin

Stayed 1 night in Jul 2024

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 1 night in Jul 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s not to like. It’s even a block from senior frogs.
Stayed 1 night in Jul 2024

8/10 Good

Carl, Riverdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa was absolutely amazing !!!!!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Jasmine S

Liked: Cleanliness
Stayed 1 night in Jun 2024

8/10 Good

Liliana

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Second time there
The front desk brown guy has terrible customer service skills, he is very rude, unrespectful and helpless, he yields and swears aloud in Spanish compleining about guests and how now he has to pay his “worker meal” and more, he is slow and miss details in check in. The security staff is amazing and the best! They helped me with internet matters that the receptionist didn’t care. It was my second stay there, I love the location and the rooms, however this time one bed missed clean sheets and had previous guest’s hair,if I were with another traveller I would ask the dirty bed to be changed and clean. I hope next time front desk and housekeeper staff do better their tasks. I love the location and that’s why o go there.
Stayed 2 nights in May 2024

10/10 Excellent

Adela Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Great location, clean, great staff and good price
Stayed 1 night in May 2024

8/10 Good

Adela Liliana

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024