6/10 Okay
Lucinda Lou
3 January 2025
Liked: Property conditions & facilities
Our couch had a pull out bed and it was moldy and there were vape pens in it. The air conditioning could not reach a cold temperature so all our clothes were damp feeling. The food was at best a rating of 2. Breakfast was decent, however the evening meals were awful. Pork was a main dish for a lot of them so we had to request to leave it off. The shuttle to hotel was awful and took over 2 hours to get to. We didn't get it coming back to airport as the attendant wasn't there for 2 days and we lost out on the day of travel because they said we should have called. And, traveling into Play del Carmen, we took a taxi which was $71 and never told us the bus ran for $5.00.
Lucinda Lou
Stayed 7 nights in Dec 2024