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Hotel Kavia 5th Avenida

3.5 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for Hotel Kavia 5th Avenida

Reception
Indoor pool, outdoor pool, pool umbrellas, sun loungers
Reception
Reception
Desk, blackout drapes, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi
The current price is SAR 171
SAR 217 total
includes taxes & fees
19 Mar - 20 Mar

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Double Room

Desk, blackout drapes, free WiFi, bed sheets

Deluxe Double Room

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Private bathroom
Satellite channels
Desk
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room

Desk, blackout drapes, free WiFi, bed sheets

Deluxe King Room

Highlights

Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Private bathroom
Satellite channels
Desk
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 2 min walk
  • Mamitas Beach - 6 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Señor Frogs - ‬1 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk

About this property

Hotel Kavia 5th Avenida

Boutique hotel near Quinta Avenida
Near Playa del Carmen Main Beach and Mamitas Beach, Hotel Kavia 5th Avenida provides a poolside bar, a rooftop terrace, and car rentals on site. The on-site restaurant, La Bien Querida, serves breakfast. Free in-room WiFi, with speed of 25+ Mbps, and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • An indoor pool and an outdoor pool, with sun loungers and pool umbrellas
  • A TV in the lobby, multilingual staff, and luggage storage
  • A 24-hour front desk, an elevator, and smoke-free premises
  • Tour/ticket assistance
Room features
All 63 rooms have comforts such as air conditioning, in addition to amenities like free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch Smart TVs with satellite channels
  • Ceiling fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar

Restaurants on site

  • La Bien Querida

Things to do

  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beach loungers
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 42-inch Smart TV
  • Satellite channels

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the swimming pool or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Reina Roja
Reina Roja Hotel
Reina Roja Hotel Playa del Carmen
Reina Roja Playa del Carmen
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

Frequently asked questions

Does Hotel Kavia 5th Avenida have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Hotel Kavia 5th Avenida pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Kavia 5th Avenida?

Hotel Kavia 5th Avenida doesn't offer parking.

What time is check-in at Hotel Kavia 5th Avenida?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Kavia 5th Avenida?

Check-out is at noon. Late check-out is available for USD 20.

Where is Hotel Kavia 5th Avenida located?

Located in Downtown Playa del Carmen, this boutique hotel is steps from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

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Hotel Kavia 5th Avenida Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 340 out of 960 reviews
Rating 8 - Good. 315 out of 960 reviews
Rating 6 - Okay. 146 out of 960 reviews
Rating 4 - Poor. 70 out of 960 reviews
Rating 2 - Terrible. 89 out of 960 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Marla Mae

Liked: Staff & service, property conditions & facilities
I liked so close to tour meeting places so close to beach 7 11 1 minute walk extra friendly staff
Stayed 5 nights in Jan 2025

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great area. Faith avenue is right around the corner. Lots of restaurants and shops walked by distance. Very clean and big bed.
Stayed 1 night in Feb 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Cool atmosphere for adults. Quiet and safe.
Stayed 1 night in Jan 2025

10/10 Excellent

Jesus Ramirez

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Dec 2024

2/10 Terrible

Fernando Brogan

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and the roof top closed plus bar closed
Stayed 1 night in Jan 2025

8/10 Good

Yevhen

Good
Stayed 1 night in Dec 2024

6/10 Okay

rachelle

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’ve stayed at this property a few times they only give you a sheet on the bed as a blanket. The pillows are horrible. The rooftop pool was closed and found two cockroaches.This property is going downhill from the first time I stayed
Stayed 2 nights in Dec 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
After showing them multiple confirmations, they still couldn’t find our reservation and told us no resort fee perks and whole roof bar and pool closed. We left and went to another bad hotel next door for 1 night and then booked a higher price hotel for 2 week stay.
Stayed 14 nights in Dec 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Hotel was very clean. Very walkable to restaurants, shopping and the beach.
Stayed 7 nights in Jan 2024

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Aug 2024

6/10 Okay

Jay

Liked: Amenities
The cleaning staff makes too much noise from very early on, it's the second time this has happened to me in that hotel.
Stayed 1 night in Sep 2024

2/10 Terrible

Felipe

Disliked: Cleanliness, property conditions & facilities, communication
Horrible place but the staff was friendly
Stayed 1 night in May 2023

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was not a good experience. The power went out, they had cockroaches. Contruction, roof patio and pool closed. bad service, no coffee maker, toilet broken, no fridge. picture had balcony and they said i didnt get one, they gave me one eventually. no blankets in the room, but asked and got one. shower was great. came back to the room after a fun day at the beach and the security chased me to my room and asked where my bracelet was I said they never gave me one, it was uncomfortable. stayed there before but its gone down hill
Stayed 2 nights in Dec 2024

6/10 Okay

George Dennis

Disliked: Amenities, property conditions & facilities
Not a bautique hotel.
Stayed 8 nights in Nov 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE, My 14k gold ring was stolen, I had to go to the police station to make the report, another guest from a different room got 5000 pesos taken as well. Management didn’t offer any help. The hotel is no longer name Reina Roja the actual name is Kavia and has different administration, also it’s under renovation and the construction workers are left wondering around the guest hallways and rooms all day with no staff supervision, since is getting renovated throughout the day you are unable to sleep due to the loud noises that they make. This was the worst experience that I ever had. Total nightmare. I had stayed in La Reina Roja before and NEVER had an issue before until now that is called different (KAVIA) very disappointing at EXPEDIA for misleading us with a false advertisement and not be updated of the new changes.
Stayed 6 nights in Jan 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice hotel in Playa Del Carmen. Staff is very friendly. Natalia was great. She helped with everything we needed. Room is unique, sexy and comfortable. Rooftop is such a vibe! Loved the Open Bar on beers. Close to 5th Ave which is close to everything.
Stayed 3 nights in Nov 2023

8/10 Good

Carlos

Liked: Staff & service
You get what you paid for , don’t expect much
Stayed 2 nights in Jul 2024

2/10 Terrible

Gabriel

Disliked: Cleanliness, property conditions & facilities, communication
If you like to be sweaty in your room smelling like wet towels then this is the place for you. Make sure you don’t get set up for a kidnap. Enjoy your vacation
Stayed 5 nights in Jul 2022

8/10 Good

Tawana

Liked: Cleanliness, amenities, property conditions & facilities
The staff was not able to call a taxi. That should be a service that concierge cab handle, especially with it being a busy tourist area.
Stayed 1 night in Feb 2024

6/10 Okay

Frank

Liked: Staff & service
Well first room toilet doesn’t work second room ac doesn’t wok open bar till 6 pm an no one was there to give me drinks I will prefer book other hotel

6/10 Okay

Adril

Liked: Cleanliness
Disliked: Amenities
Location is the perk of hotel but it is in dire need of renovation. Did not have working lighting in restroom and no water pressure.

4/10 Poor

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This place is kind of horrible they wanna charge extra for everything including inviting someone over to you room . Cleaning could be so much better
Stayed 4 nights in Jun 2022

2/10 Terrible

Brian D

Disliked: Room comfort, communication
HORRIBLE HOTEL
Do NOT book at this hotel. It is under-staffed, not prepared for customer reservations and extremely unprofessional. More importantly, unless you plan not to sleep until 2am every night then you will not get any rest at this hotel.
Stayed 4 nights in Jan 2023

6/10 Okay

Thomas

Liked: Communication
This hotel is in a great area! Number one advantage. We stayed in the junior sweet which was relatively nice- I have no complaints about the room. The hotel itself is very dark to give a more sensual feel. Day 1 we immediately questioned if it was more of a hotel for sensual encounters- I am confident that is the overall purpose of this hotel. We did not partake in that side of it, nor did we have any issues in that realm. But it is very obvious what this hotels theme is.
Stayed 4 nights in May 2023