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Iberostar Waves Paraíso del Mar - All Inclusive

4.5 star property
Luxury resort on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Iberostar Waves Paraíso del Mar - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Shopping mall
Property amenity
Aerial view
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 36 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

View from room

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (PROMO)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (PROMO)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (PROMO)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (PROMO)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

View from room

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Similar properties

Outdoor pool, pool umbrellas, sun loungers

Iberostar Waves Paraíso Beach - All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
8.2 out of 10, Very Good, (1001)
Iberostar Waves Paraíso Beach - All Inclusive

About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Paradise Beach - 8 min walk - 0.7 km
  • Playa Paraiso Golf Course - 13 min walk - 1.2 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 2.6 km
  • Nicklaus Design Golf Course - 4 min drive - 2.2 km
  • Maroma Beach - 14 min drive - 6.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪La Laguna - ‬2 min drive
  • ‪Snake Bar At Iberostar Maya - ‬2 min drive
  • ‪Alberca - Pool - Bar - ‬4 min drive
  • ‪Cena Trattoria By el Faro - ‬8 min walk
  • ‪Huama - ‬3 min drive

About this property

Iberostar Waves Paraíso del Mar - All Inclusive

Luxury all-inclusive resort near Playa Paraiso Golf Course
Located close to Maroma Beach, Iberostar Waves Paraíso del Mar - All Inclusive provides a golf course, a nightclub, and a swim-up bar. With a white sand beach, a beach bar, and beach massages, this resort is the perfect place to soak up some sun. Treat yourself to a Swedish massage, a body scrub, or aromatherapy at Spa Sensations, the onsite spa. At the 12 on-site restaurants, enjoy lunch, dinner, light fare, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include scuba diving, kayaking, and snorkeling. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a shopping mall on site.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Tennis courts, babysitting (surcharge), and multilingual staff
  • Bicycle tour information, smoke-free premises, and tour/ticket assistance
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 388 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free stocked minibars and free WiFi. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, balconies, and childcare services

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 12 restaurants and 3 coffee shops
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar

Restaurants on site

  • El Mercado
  • El Rodizio
  • La Dorada
  • El Faro
  • El Kiosko

Things to do

  • Fitness classes
  • Arcade/game room
  • Basketball
  • Bicycle tour information
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Golf course
  • Golf driving range
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping mall
  • Shopping
  • Snorkeling
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Golf cart
  • Golf clubhouse
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Paraiso Mar
Iberostar Paraiso Mar All Inclusive
Iberostar Paraiso Mar All Inclusive Playa del Carmen
Iberostar Paraiso Mar Playa del Carmen
Mar Paraiso
Paraiso Mar
Iberostar Paraiso Mar All Inclusive All-inclusive property
Iberostar Paraiso Inclusive l

Frequently asked questions

Does Iberostar Waves Paraíso del Mar - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Iberostar Waves Paraíso del Mar - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Waves Paraíso del Mar - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Iberostar Waves Paraíso del Mar - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Iberostar Waves Paraíso del Mar - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Waves Paraíso del Mar - All Inclusive?

Yes, the property is all-inclusive.

Where is Iberostar Waves Paraíso del Mar - All Inclusive located?

Located in Playa del Carmen, this beachfront resort is connected to the convention center, 0.7 mi (1.1 km) from Playa Paraiso Golf Course, and within 12 mi (20 km) of Maroma Beach and Ojo de Agua Beach. Puerto Morelos Beach and Punta Esmeralda Beach are also within 12 mi (20 km).

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Iberostar Waves Paraíso del Mar - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 450 out of 1000 reviews
Rating 8 - Good. 274 out of 1000 reviews
Rating 6 - Okay. 156 out of 1000 reviews
Rating 4 - Poor. 74 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way. We went as a family, grandparents parents grandkids. We all had a great time.
Stayed 7 nights in Feb 2025

6/10 Okay

Marisela Martínez

Liked: Cleanliness, property conditions & facilities
Okay👍
Stayed 4 nights in Oct 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The food at each restaurant and buffet was plentiful and what we had delicious. The beach is stunning! Enjoy a massage if you can! The staff makes this resort wonderful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Magdalena E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay at Iberostar Waves Paraíso del Mar! We had a fantastic stay at Iberostar Waves Paraíso del Mar! The resort was exceptionally clean, the food was delicious with plenty of variety, and the staff was incredibly friendly. Joe from the club stood out—he was so welcoming and made our experience even better. One of the highlights was the beautiful wildlife around the resort. We loved seeing peacocks, black and white swans, flamingos, and even chameleons roaming freely—it made the atmosphere even more special. The only downside was the drinks, which could have been better, but everything else more than made up for it. Overall, a great experience, and we would definitely return!
Stayed 4 nights in Feb 2025

4/10 Poor

Katie

Disliked: Staff & service, amenities
The property is huge so to get from your room to go eat or get to the beach/pools take a longgg walk or you have to wait for transportation. The Buffett was the same every day except 1 and was not that great. The “no reservation needed” diner took 1.5 hours to get into. It wasn’t a horrible stay, but definitely not the best either. I wouldn’t purposely go back.
Stayed 5 nights in Feb 2025

8/10 Good

Gael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money
Stayed 7 nights in Dec 2024

10/10 Excellent

Mayyada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so big and clean
Stayed 4 nights in Dec 2024

10/10 Excellent

Sherline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really had a great yimr
Stayed 3 nights in Dec 2024

10/10 Excellent

Gi Bun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very kind and delicious food
Stayed 3 nights in Nov 2024

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and peaceful spot. Beautiful beach and very friendly staff members that are willing to always help. Food was amazing and such a variety of restaurants and always felt safe. Would definitely recommend!
Stayed 7 nights in Nov 2024

10/10 Excellent

Sarel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 6 nights in Sep 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great vacation at the Iberostar Waves Paraiso del Mar. The hotel grounds is lovely with lots of wildlife including beautiful peacocks. The beach was picturesque and very clean as well as safe although the waves were a bit rough. But it was fun. There were many different options of places to eat and the most of the food was great.
Stayed 7 nights in Dec 2024

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I had a great time. Staff is friendly, lots of activities. The changed out towels daily which was nice. 10/10 would recommend. Were already planning on returning back next year with friends :)
Stayed 4 nights in Dec 2024

10/10 Excellent

Hashem Hashem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very nice short vacation for 5 days
Stayed 5 nights in Oct 2024

6/10 Okay

Shahina

Liked: Staff & service, property conditions & facilities
Rooms are very below average.
Stayed 6 nights in Dec 2024

10/10 Excellent

victor

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff. Jessica and Chris were very nice, helpful, and knowledgable. Excellent stay.
Stayed 5 nights in Oct 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were fantastic. Rooms were clean and comfortable. The beach was wonderful with easy access to the water. Waves and water temperature were perfect. Unfortunately the "mini" bar in the room was only stocked with 2 beer- no other alcohol was supplied in the room. It was difficult to get a lounge chair at the beach unless you went down at 7:30 am to settle in for the day. Leaving your things on the lounges to reserve for later in the day was frowned upon.
Stayed 7 nights in Dec 2024

8/10 Good

Moysey

Liked: Cleanliness, staff & service, property conditions & facilities
I liked fresh food/cooking/fish. I liked living around animals on the property. I liked that the hotel used eco cleaning products. If any problem aroused, such as full sink of water, it was quickly resolved.
Stayed 7 nights in Nov 2024

10/10 Excellent

Sammara

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 5 nights in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great... So many things to do the food was great and perfect for my 2yr old.
Stayed 3 nights in Aug 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. We moved here after staying in an awful hotel nearby that we had to get out of. This place did the job. It is a huge complex, maybe a little bit dated, but good.
Stayed 2 nights in Sep 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort to stay at. The service and staff were impeccable.
Stayed 7 nights in Jun 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it had similar qualities as you would see in most big resorts, particularly cleanliness, and service. However, I felt the food was just mediocre at the buffets, and the food was usually not hot. It was also very difficult to make reservations for the two à la carts that required it, indicating they were full a car first day of arrival all through the week. After being tenacious, I was able to get one for my family.. Also, I found it really frustrating in our ability to find chairs and lounges at the beach and in the pool area, unless you woke up very early, like around 7 AM.
Stayed 5 nights in Dec 2024

4/10 Poor

Gerald

Liked: Property conditions & facilities
We found there was a definite lack of communication from the resort. A prime example was the day they upgraded the room locks, the resort dropped off a notice 4 hours after the fact which stated you would be able to exchange your keys the next day. Another example demonstrating the lack of communication there was no posting of the nightly activities in a easily accessible area, the only sign we found posted was by the far end of the pool, which we stumbled upon only because the towel exchange we normally used happened to be closed early. Even then it only had that day’s activity not a weekly schedule. It appears though Iberostar is putting efforts into the lands and building maintenance to extend the life of the facilities and sell their Star Prestige program there was little in the way of customer appreciation.
Stayed 16 nights in Jan 2025

10/10 Excellent

Roque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are in love with the place.
Stayed 4 nights in Mar 2024