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Hotel White Sand

3.0 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel White Sand

Front of property
Terrace/patio
Standard Single Room, 1 King Bed | Down comforters, free WiFi
Down comforters, free WiFi
Property grounds

Reviews

6.6 out of 10

Popular amenities

  • Room service
    Room service
  • Pet friendly
    Pet friendly
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Down comforters, free WiFi

Standard Double Room, 2 Double Beds

  • Sleeps 4

View all photos for Standard Single Room, 1 King Bed

Standard Single Room, 1 King Bed | Down comforters, free WiFi

Standard Single Room, 1 King Bed

  • Sleeps 2

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About the neighborhood

Map
Calle 24 Entre 5a y 10a Av. Col. Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 4 min walk
  • Mamitas Beach - 7 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 18 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬1 min walk
  • ‪La Vaca Gaucha - ‬1 min walk

About this property

Hotel White Sand

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Mamitas Beach, Hotel White Sand provides a rooftop terrace, a restaurant, and more. Stay connected with free in-room WiFi.
Other perks include:
  • Babysitting (surcharge), tour/ticket assistance, and beach umbrellas
  • Beach towels and luggage storage
Room features
All guestrooms at Hotel White Sand offer thoughtful touches such as air conditioning, as well as amenities like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with showers
  • 32-inch HDTVs with cable channels

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 1 restaurant
  • Room service available

Restaurants on site

  • Pummarola

Family friendly

  • Babysitting (surcharge)

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Rooftop terrace

Accessibility

  • This property does not have elevators

More

  • Beach towels

Room amenities

Bedroom

  • Air conditioning
  • Down comforter

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Free bottled water

More

  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed
Welcoming dogs only
1 total (up to 7 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel White Sand Hotel
Hotel White Sand Playa del Carmen
Hotel White Sand Hotel Playa del Carmen

Frequently asked questions

Is Hotel White Sand pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 7 lbs per pet.

How much is parking at Hotel White Sand?

This property doesn't offer parking.

What time is check-in at Hotel White Sand?

Check-in start time: 3 PM; Check-in end time: 11 PM.

What time is check-out at Hotel White Sand?

Check-out is at noon.

Where is Hotel White Sand located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within 5 minutes.

Hotel White Sand Reviews

Reviews

6.6
Rating 10 - Excellent. 6 out of 25 reviews" "
Rating 8 - Good. 4 out of 25 reviews" "
Rating 6 - Okay. 9 out of 25 reviews" "
Rating 4 - Poor. 4 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

gail, white sands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect spot
loved it. the staff kept the party people quiet after 10. I was able to walk to the beach with no problem. close to the main street for shopping and food. very nice. personal bathroom and shower was hot.

6/10 Okay

luke

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Just off the main strip not far from beach
Not bad for the price! Service at the hotel was friendly 24 hour desk agent made me feel secure in my room.

6/10 Okay

amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

4/10 Poor

Allison, Dallas, Texas

The hotel is what it is, but it's a great location
Don't have high expectations of this place. It has it's charm, but it is very bare bones. I mean, bring your own wash cloths - bare bones. The rooms are teeny tiny. MAKE SURE that if you book here, you specify that you DO NOT want to be in the first floor room that is directly behind the check in desk and has no windows and interrogation room lighting. There is a great little Italian restaurant right down stairs that was actually pretty yummy. They put us in that weird little room but we complained and they gave us a much better room (#13, actually) upstairs that had a window and was way more cheerful. All in all, if you just want a decent place to lay your head while you're not soaking up rays at the beach or walking around town, this place is just fine. 5 minute walk to the beach, clean and inexpensive. Another tip, if you've never been to Playa - all the best restaurants are OFF of 5th (the main strip). All food on 5th has a nice presentation, is not cheap and is terribly devoid of flavor.

6/10 Okay

Dan, Washington DC

Liked: Staff & service, property conditions & facilities
Inexpensive an Comfortable
Not to shabby. If you are looking for an inexpensive stay (playa del carmen is expensive), then this is a decent deal. We went and visited other hotels in the same price range before deciding on this one. The rooms do have a musty smell to them which isn't great. But it does have AC, big king size beds, and nice cleaning lady. The shower is hard to keep at a desired constant temperature. For the price it is comfortable. If you are staying in your room during the day in playa del carmen there's something wrong with you. Its just a place to sleep. Very close to the tourist street and restaurants. Parking on street nearby is eas.

6/10 Okay

KP, Austin

Liked: Staff & service
Disliked: Cleanliness, room comfort
Close to day/night life, but bare bones hotel
We weren't in our hotel room very much, and if you're going to stay here then its fine. The room was very small with 3 people and its equipped with the bare minimum. Hotel staff is friendly and location is great - walking distance to everything we needed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

4/10 Poor

Jerry, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location
The hotel was very run down. There were no chairs in room, only 1 sheets on bed, one on the bottom and one on the top, and no blankets. The internet did not work in the rooms, and did not work anywhere for the last 3 days of my stay. The only electrical plug in could not be used because half of it was covered by the headboard. I had to climb up on stand and plug my phone into a plug that was at roof level for the TV. There was nothing in room, such as safe, fridge, no closet. It was not as it looked on internet pictures.

10/10 Excellent

Violetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value and Great Location
This hotel is just what I was looking for and expected. A very clean and well maintained boutique hotel with a very friendly staff from the receptionist to the cleaning lady all the way to the hotel manager. My room had a California King size bad that was so comfy I was sad to leave. It is located in the best part of Playa del Carmen nowadays called "little Italy" , right off the famous Quinta Avenida ( 5th Ave) less than 5 min walk to the beach entrance at 1st Ave and 28th St ( Mamita's beach on one side and Kool Beach Club in the other) I will certainly return and will recommend this place to anyone looking for affordable quality accomodations.

10/10 Excellent

Gabriela, Guadalajara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción y servicio
Leí comentarios de que el hotel no estaba muy bien. Nosotros fuimos 4 personas, la habitación estaba bien y amplia. No tuvimos problemas con limpieza, el baño o servicio. Siempre estaban ahí para atenderte. Me encanto que tuvieran club de playa!

6/10 Okay

Chris, Leverkusen

Gut
angenehm

8/10 Good

Chris, Leverkusen

Liked: Cleanliness, staff & service
Gut
sehr angenehm

6/10 Okay

Marit

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Erika Beux, Fortaleza - CE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Fantástico
Recomendo a todos! Funcionários atenciosos, localização excelente, quarto é limpo, etc. Pretendo voltar!

2/10 Terrible

Erika Beux, Brasil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo a todos!
O hotel é super agradável, ótima localização, atendimento excelente e prestativo, o quarto é limpo e confortável. Voltarei lá e recomendo a todos, com certeza!

8/10 Good

Sebastián, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso hotel y excelente atención.
Muy contentos por la eleccion! Lo mejor, su calidez en la Atencion y tranquilidad.. y la ubicacion unica.. a media cuadra de la 5a avenida. Desayuno muy bien! No es súper lujoso, pero en relación precio-calidad, inigualable! Volveremos!!

6/10 Okay

raquel, oslo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Et lite og koselig hotell med perfekt beliggenhet i forhold til strand, restauranter og shopping. God service, hyggelig jenter i resepsjonen. Små rom uten skap og særlig gulvplass til koffert og lignende. Inkluder frokost men det var en sørgelig start på dagen. 3 skiver toast på deling og litt frukt.

8/10 Good

xxxxx, panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente ubicacion, lo unico un incoveniente fue el primer dia no anunciaron q iban a cerrar la llave principal del agua y me quede enjabonada pero en lo demas todo bien.

4/10 Poor

Quesera, Ciudad de México, D.F., México

Disliked: Staff & service, room comfort
No es un hotel Boutique
Me parece que el hotel esta mal ubicado en la categoria que dice ser ya que se vende como hotel boutique y no tiene realmente ningun servicio de un hotel de esta categoria, nos quedamos mas de 12 horas sin agua y no nos ofrecieron ninguna alternativa aun sabiendo lo incomodo que es es para alguien no tener agua ni para lavarse los dientes. Senti que el personal no estaba capacitado para dar ni el minimo servicio al cliente. Es un hotel x solo para llegar a dormir un poco apretados, no fue la mejor experiencia.

6/10 Okay

Katia e Simone, 17035 Cisano SV, Italia

Liked: Staff & service
Un'ottima posizione
Il patio interno e la posizione accanto alla 5 AV. sono decisamente il punto forte...peccato che le camere non rispecchino precisamente quanto visto nelle foto al momento della prenotazione. Attenzione alla rumorosità! Nel complesso però due giornate gradevoli anche perchè il personale, anche se con un inglese stentato, si è dimostrato disponibile!

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
boutique barato y bueno
todo excelente, gente amable, desayuno continental bueno, todo muy limpio y cama COMMODISSSSSIMA. no me hizo falta nada.

6/10 Okay

CAROLINA

Liked: Room comfort
OPINION DEL HOTEL
LO ÚNICO QUE ESTUVO MAL FUE UNA FUGA DE AGUA QUE HABIA EN LA HABITACION Y SI MOJO MI MALETA PERO LA VERDAD TODO MUY BIEN. OTRA COSA EL DESAYUNO QUE OFRECE EL HOTEL NO ES BUENO. NUNCA LO USE PORQUE ES MUY POCO Y FEO.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal para parejas o amigos jóvenes!!
La verdad, el hotel es espectacular!! El trato familiar y hospitalario te hacen sentir como en casa. Es un hotel boutique pequeño, pero muy cálido, acogedor, y sumamente limpio. El personal tiene un trato excelente. Todos son sumamente atentos y cordiales. La ubicación del hotel es muy buena, en pleno centro y a pocas cuadras de la playa.

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WHITE SAND PLAYA DEL CARMEN, MEXICO
AL HACER EL CHECK IN LAS HABITACIONES NO ESTABAN LISTAS UNA POR LIMPIEZA Y OTRA PORQUE HUBO UNA FUGA EN EL LAVABABO Y ESTABAN HACIENDO OBRAS DE HECHO TODAVIA HABIAN DESPERFECTOS DE LAS OBRAS DE REMODELACIÓN QUE HABIAN HECHO RECIENTEMENTE, NO HABIA PERSIANAS EN LAS VENTANAS PARA EVITAR LA ENTRADA DE LUZ A LAS 7 AM, LAS CERRADURAS NO ABRIAN, NO HAY TELEFONO EN LAS HABITACIONES, NO TIENEN LUGGAGE ROOM ADEMAS NO HAY PERSONAL EN EL HOTEL 24 HRS YA QUE CIERRAN POR LA NOCHE Y SUCEDIO QUE UNA NOCHE UNOS HUESPEDES LLEGARON A LAS 6.30 AM BORRACHOS A GRITAR Y GOLPEAR LAS PUERTAS DE LAS HABITACIONES DE HECHO DESTRUYERON LA PUERTA DE SU HABITACION A PATADAS. EL PERSONAL DEL HOTEL NI NOS PIDIO DISCULPAS NI DIO EXPLICACIONES NI COMPENSACIONES POR LO SUCEDIDO. PASAMOS MUY MALA ESTANCIA. EL DESAYUNO ESCASO Y POCA VARIEDAD. EL PRECIO BASTANTE ALTO PARA EL SERVICIO Y CALIDAD DE LAS INSTALACIONES.