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Hacienda Real del Caribe

3.5 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

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Photo gallery for Hacienda Real del Caribe

Outdoor pool
Lobby sitting area
Minibar, in-room safe, desk, blackout drapes
View from room
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Room service
  • Bar
  • Housekeeping
The current price is SAR 192
SAR 245 total
includes taxes & fees
26 Feb - 27 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room selected at Check-in

Minibar, in-room safe, desk, blackout drapes

Room selected at Check-in

Highlights

Air conditioning
Plasma TV
Ceiling fan
Blackout drapes/curtains
Deep soaking bathtub
Private bathroom
Hair dryer
Minibar
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

View all photos for Standard superior queen

Minibar, in-room safe, desk, blackout drapes

Standard superior queen

Highlights

Air conditioning
Plasma TV
Ceiling fan
Blackout drapes/curtains
Deep soaking bathtub
Private bathroom
Hair dryer
Minibar
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard double queen

Minibar, in-room safe, desk, blackout drapes

Standard double queen

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Plasma TV
Ceiling fan
Blackout drapes/curtains
Deep soaking bathtub
  • 6 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Minibar, in-room safe, desk, blackout drapes

Room Standard

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Standard

Minibar, in-room safe, desk, blackout drapes

Room Standard

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Room Superior With Bathtub

Minibar, in-room safe, desk, blackout drapes

Room Superior With Bathtub

  • Sleeps 4
  • 2 Queen Bed(s)

Similar properties

Terrace/patio

Hotel Hacienda Del Caribe

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very Good, (853)
The price is SAR 195
SAR 249 total
includes taxes & fees
22 Feb - 23 Feb
Hotel Hacienda Del Caribe

About the neighborhood

Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 10 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Clandestino - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪El Ranchito By Playa del Carmen - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪Restaurante Veracruz - ‬1 min walk

About this property

Hacienda Real del Caribe

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to a bar, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool
  • Continental breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Luggage storage, a 24-hour front desk, and a front-desk safe
  • Free newspapers, tour/ticket assistance, and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 58 rooms have comforts such as air conditioning, as well as thoughtful touches like safes and minibars.
Extra conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and free toiletries
  • Plasma TVs with cable channels
  • Ceiling fans, daily housekeeping, and desks

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 8:00 AM–11:30 AM: USD 10 for adults and USD 8 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • MAGNOLIAS

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable channels
  • Plasma TV

Food and drink

  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 6:30 AM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Hacienda Real del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Real del Caribe?

Hacienda Real del Caribe doesn't offer parking.

What time is check-in at Hacienda Real del Caribe?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at Hacienda Real del Caribe?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hacienda Real del Caribe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies.

Where is Hacienda Real del Caribe located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

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Hacienda Real del Caribe Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 397 out of 956 reviews
Rating 8 - Good. 326 out of 956 reviews
Rating 6 - Okay. 145 out of 956 reviews
Rating 4 - Poor. 47 out of 956 reviews
Rating 2 - Terrible. 41 out of 956 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area
Stayed 2 nights in Dec 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient hotel in the heart of Playa del Carmen. Everything was very close by. From dining options to shopping and clubs. Just a block away from 5th avenue with its many attractions.
Stayed 3 nights in Feb 2025

4/10 Poor

Andriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a no go for me for no fault of theirs. It's close to the pedestrian area and the beach, which is amazing for daytime. But at night the club next door plays heavy EDM so unless you go to bed after 3-4pm it make it unbearably noisey. Great, clean, beautiful hotel. But I cannot recommend staying there unless for party people.

8/10 Good

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 8 nights in Aug 2024

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay and how clean everything was. Everything was nearby. Loved the loud music !!! My stay was everything.
Stayed 4 nights in Oct 2024

8/10 Good

Tieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mix up but great service
Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day . We book here when we travel thru Mexico frequently like the location and service . It’s a bit older hotel but kept clean . Friendly staff .
Stayed 1 night in Oct 2024

8/10 Good

Isabel

Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff
Stayed 1 night in Jul 2024

6/10 Okay

Tieh

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Was good at one time changed
We normally stay here when traveling thru but this last time the room had mold on all lamp shades . The Bongo Gong nite club music kept me up all nite . Staff is super no complaints. Clean up mold get new lamp shades. Water is very much needed they cut the coffee in room also . Not good .
Stayed 1 night in Oct 2024

6/10 Okay

Fortino

Liked: Cleanliness, property conditions & facilities
The location was convenient for our plans the pool was excellent, the receptionist needs more training and take time to explain the functionality of the door key, remote control for TV as well for the temperature controller, and should do something about those dispatching the taxi service in front of the hotel prices too high for travelers or tourists.
Stayed 6 nights in Aug 2024

2/10 Terrible

Bernard

Disliked: Room comfort
very weak wi-fi, loud music at night...one clerk not very honest at front desk
Stayed 3 nights in Jul 2024

8/10 Good

Pablo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in very slow
Stayed 1 night in Oct 2024

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks
Stayed 2 nights in Aug 2024

4/10 Poor

Tieh

Liked: Staff & service
Disliked: Cleanliness
Not as good as it was .
We asked for a quiet room however all nite heard music . This hotel try’sto be clean but lamp shade on all lamps have mold painted over dust . Should replace mold is bad to inhale .no more coffee in room or water bottles . Told its budget cuts .
Stayed 1 night in Oct 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3-4 stay here each time it’s very good service . Clean rooms tho a bit older hotel they keep it clean . We were upgraded to a very nice suite which I wished we had more time to enjoy . Had 2 balconies huge room with huge bathroom. The check in clerk forgot his name was very professional and kind . Will continue to stay here in future.
Stayed 1 night in Jul 2024

6/10 Okay

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent. The bad part was that they won't let you enjoy heaving a beer by the pool. The reason coming to Cancun is relaxing and enjoying a beer by the pool.
Stayed 2 nights in Apr 2024

6/10 Okay

Frances

Disliked: Property conditions & facilities
We actually had a few stops. A couple of days in Xcaret, a couple of days in Bacalar and we needed one night before our flight and that’s how we ended up in La Hacienda del Caribe. Maybe cuz is in el centro but we walked in the first thing you saw was the pool, not one more person fit it just look filthy. The best thing about our room was the air conditioner. Is an old hotel so if you’re going to be out and about then is okay for the price.
Stayed 1 night in Jul 2024

4/10 Poor

dariyoush

Disliked: Cleanliness, property conditions & facilities
To much noise. You can't sleep before 2am. Never again.
Stayed 3 nights in May 2024

10/10 Excellent

Norma J

Liked: Cleanliness, room comfort
No hot water .
Was checked in after going to the other hotel very confused because both have similar name web page is same . This bigger hotel has no hot water and more noise at night then the smaller one on 5 th . I like the smaller cleaner has hot water .
Stayed 1 night in Jun 2024

4/10 Poor

Tonya

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s a 2 stars and not a 4 stars hotel as rated in the review. I was sent to rate the hotel before I even checked in, odd. The check in process was simple. As soon as I walked into the room, it looked old I just wanted to leave. The room has a horrific smell. There was no hand soap in the bathroom. I stayed for one night n checked out early the next day. Wouldn’t recommended.
Stayed 1 night in Jul 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd shift Administrator at front desk was kind of rude when I asked for some toilette paper, just as if I wanted to overuse the service. (Fact is that we were 4 people in the room and housekeeping was requested to skip in order to sleep late, so toilette paper was not provided earlier)
Stayed 2 nights in Jun 2024

2/10 Terrible

Jimena

Disliked: Cleanliness, property conditions & facilities, room comfort
Save your momey
The hotel room was gross. Bed was very hard, pillows are old and stinky. Bathroom full of mold
Stayed 1 night in Jan 2024

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi in the room wasn't strong. Room was on second floor with balcony and we really liked it.
Stayed 5 nights in Jun 2023

8/10 Good

Norma J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No WiFi! No help offer just nope no WiFi
Thr lady at front desk was super helpful , room wasn’t ready it was raining and busy .She took our luggage to office said half hr room ready and we went to get a bite to eat. Returned room was ready . My only complaint is zero WiFi. I asked the young mand as the sweet lady was gone. He said no WiFi it happens ALOT ! I asked can’t you ck it and reboot router - nope ! People need WiFi to confirm flights etc this needs urgent attention. Otherwise very nice hotel.
Stayed 1 night in Jun 2024

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
No one was working counter when we arrived . Was told he was at the other hotel. We had to wait over 30 minutes to check in. Not happy!
Stayed 1 night in Jan 2024

6/10 Okay

Irak Carmona

Liked: Staff & service
I liked the look of the place. However the tub was rusty and the shower head was broken. In addition sleeping in the bed was like sleeping on a rock and the towels were not replaced every day as promised.
Stayed 5 nights in Jun 2023