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Grand Velas Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Velas Riviera Maya - All Inclusive

On the beach, white sand, free beach shuttle, free beach cabanas
Point of interest
2 indoor pools, 3 outdoor pools, pool umbrellas, sun loungers
Point of interest
Beach/ocean view

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • All inclusive
  • Hot Tub
The price is SAR 4,088
SAR 4,088 total
includes taxes & fees
9 Jan - 10 January 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, free minibar

Grand Class Pool Suite Ocean Front

Highlights

Balcony
Soundproofed
Private plunge pool
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 128 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Ambassador Suite Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Suite Ocean View

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • 119 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Zen Grand Two Bedroom Family Suite Nature View

Premium bedding, down comforters, pillowtop beds, free minibar

Zen Grand Two Bedroom Family Suite Nature View

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • 220 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Pool Suite Ocean View

Highlights

Balcony
Soundproofed
Private plunge pool
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 118 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • 235 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Nature View Suite - Zen Experience

Premium bedding, down comforters, pillowtop beds, free minibar

Nature View Suite - Zen Experience

Highlights

Balcony
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • 110 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Nature View Suite with Pool - Zen Experience

Premium bedding, down comforters, pillowtop beds, free minibar

Nature View Suite with Pool - Zen Experience

Highlights

Balcony
Soundproofed
Private plunge pool
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 109 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Similar properties

Room

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Pool
Breakfast included
All inclusive
Spa
8.8 out of 10, Excellent, (1270)
The price is SAR 2,832
SAR 3,434 total
includes taxes & fees
19 Jan - 20 January 2025
Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About the neighborhood

Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Gran Coyote Golf - 9 min drive
  • Playa Xcalacoco - 12 min drive
  • Tres Rios Ecopark - 13 min drive
  • Playa del Carmen Main Beach - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Alberca - Pool - ‬13 min drive
  • ‪Privilege Lounge - ‬20 min walk
  • ‪Piano Bar - ‬14 min drive
  • ‪Restaurante Hacienda - ‬11 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Luxury all-inclusive property near Gran Coyote Golf
Located close to El Camaleón Mayakoba Golf Course, Grand Velas Riviera Maya - All Inclusive provides a free breakfast buffet, an adjacent golf course, and 3 swim-up bars. With a white sand beach, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Treat yourself to a Thai massage, a body wrap, or aromatherapy at SE Spa, the onsite spa. Be sure to enjoy a Michelin star rated meal and Fusion cuisine at the 8 on-site restaurants. The gym offers yoga classes and Pilates classes; other things to do include beach yoga, beach volleyball, and hiking/biking. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with 2 beach bars and 3 poolside bars.
Additional perks include:
  • 3 outdoor pools and 2 indoor pools, with 3 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, free bicycle rentals, and babysitting (surcharge)
  • Beach towels, tour/ticket assistance, and wedding services
  • Guest reviews say great things about the helpful staff
Room features
All 539 rooms boast comforts such as private indoor spa tubs and 24-hour room service, as well as thoughtful touches like premium bedding and pillow menus.
Extra conveniences in all rooms include:
  • Childcare services, free infant beds, and travel cribs
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers or jetted bathtubs plus designer toiletries and children's robes
  • 65-inch HDTVs with premium channels
  • Balconies or patios, wardrobes/closets, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM–noon
  • 8 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 6 bars/lounges
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • Cocina de Autor (+12)
  • Sen Lin
  • Lucca
  • Frida
  • Piaf (+12)

Things to do

  • 2 indoor pools
  • 3 outdoor pools
  • 4 spa tubs
  • Fitness classes
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Fitness center
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Private picnics
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Yoga classes

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms
  • Travel crib

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (94548 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 42 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Games
  • Local artist showcase
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 65-inch Smart TV
  • Cable channels
  • Premium channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

Does Grand Velas Riviera Maya - All Inclusive have a pool?

Yes, this property has 2 Indoor pools, 3 outdoor pools, and a children's pool.

Is Grand Velas Riviera Maya - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Velas Riviera Maya - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Grand Velas Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Velas Riviera Maya - All Inclusive?

Check-out is at noon. Late check-out is available for USD 65 (subject to availability).

Are there all-inclusive benefits at Grand Velas Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.

Where is Grand Velas Riviera Maya - All Inclusive located?

Located in Playa del Carmen, this beachfront property is in the city center and within 3 mi (5 km) of Gran Coyote Golf and El Camaleón Mayakoba Golf Course. Xcaret Eco Theme Park is 11.7 mi (18.9 km) away.

Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 723 out of 832 reviews" "
Rating 8 - Good. 72 out of 832 reviews" "
Rating 6 - Okay. 13 out of 832 reviews" "
Rating 4 - Poor. 15 out of 832 reviews" "
Rating 2 - Terrible. 9 out of 832 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bing Li, Langley

Liked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

Hussein

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort
Stayed 8 nights in Dec 2024

10/10 Excellent

Anamaria, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Stayed 5 nights in Nov 2024

8/10 Good

evis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the staff is really great some not so much
Stayed 8 nights in Nov 2024

10/10 Excellent

Amber

Traveled with partner
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Anthony, Morgan Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
Stayed 3 nights in Nov 2024

4/10 Poor

Eladio

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Service is average , terrible beach, very expensive all
Stayed 3 nights in Sep 2024

10/10 Excellent

stanislav

Stayed 4 nights in Aug 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
Stayed 5 nights in Aug 2024

8/10 Good

Maggie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Stayed 5 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
This is a unique place. You really have to be a picky traveler to not like Grand Velas or to find something not up to standards. And if there is something (because things happen), I assure you they will do everything in their power to get it fix ASAP. As a family, we love this resort and can't wait to go back.
Stayed 7 nights in Jul 2024

4/10 Poor

Jose Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
Stayed 4 nights in Aug 2024

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
Stayed 4 nights in Jul 2024

10/10 Excellent

marat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Jul 2024

4/10 Poor

Arsen

Traveled with family
Disliked: Staff & service
Honestly, I travel to many hotels around the world and the staff was horrible and annoying. Specially concierge
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all personnel
Stayed 5 nights in Jul 2024

10/10 Excellent

Joseph Urba Rupp

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
Stayed 6 nights in Jul 2024

10/10 Excellent

Zia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming, prompt and courteous when responding to the room change, and medical emergency. Ms Itzel, our butler lady, was beyond attentive, helpful and kind.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rosa

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Stayed 4 nights in Jun 2024

10/10 Excellent

Tina

Stayed 6 nights in Jun 2024

2/10 Terrible

david

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Stayed 7 nights in Jun 2024

10/10 Excellent

Claudine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I recently stayed at Gran Velas Riviera Maya from June 1 to June 8, and we couldn't be happier with our experience. The service and hospitality were top-notch. Our concierge, Miriam, went above and beyond, stocking our rooms with our favorite snacks and drinks, arranging special birthday treats, and handling all our reservations. Her attentiveness made us feel incredibly welcomed. By the pool, Humberto and Jesus kept us comfortable, shaded, and well-stocked with drinks and food. Barbara’s unique service of cleaning sunglasses was a delightful touch. Dining was a highlight, with Isaac, Andres, and Edgar at the Bistro making us feel at home and offering great recommendations. Maira at Chakra introduced us to the chef, while Dario at Piaf and Felix and Nadia at Azul provided exceptional service. Nadia’s friendly approach and care for our kids were heartwarming. The resort’s grounds were stunning, with beautiful flowers and freely roaming animals adding to the charm. In summary, Gran Velas Riviera Maya exceeded our expectations with its impeccable service, attentive staff, friendly atmosphere, and breathtaking grounds. We are already planning our next visit. Thank you for a memorable stay!
Stayed 7 nights in Jun 2024

10/10 Excellent

YAIR FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
Stayed 4 nights in Jun 2024

10/10 Excellent

Jared

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This vacation was great. Our concierge Jessica Meza was great and really took extra care of us. She left a birthday surprise for my son as well as roses for my wife to enjoy. These small details are why we loved thw property and would love to stay with you next year. Thanks again for a great stay.
Stayed 4 nights in Jun 2024