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Hotel Autentico Vertical Playa Del Carmen

2.5 star property
Hotel with a rooftop terrace, near Mamitas Beach

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Photo gallery for Hotel Autentico Vertical Playa Del Carmen

Outdoor pool, sun loungers
Romantic Room | View from room
Superior Room | Premium bedding, down comforters, in-room safe, desk
42-inch TV with digital channels, streaming services
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Romantic Room

Romantic Room | View from room

Romantic Room

Highlights

Patio
Private outdoor hot tub
Air conditioning
TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Down duvet
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Premium bedding, down comforters, in-room safe, desk

Premium Room

Highlights

Balcony
Air conditioning
TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Down duvet
Private bathroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down comforters, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Down duvet
Private bathroom
Rainfall showerhead
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, in-room safe, desk

Superior Room

Highlights

Balcony
Air conditioning
TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Down duvet
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
10 Avenida Norte entre calle 38 y 40, 16, Playa del Carmen, ROO, 77720

What's nearby

  • Mamitas Beach - 20 min walk - 1.7 km
  • Quinta Avenida - 2 min drive - 2.0 km
  • Playa del Carmen Maritime Terminal - 5 min drive - 4.0 km
  • Playa del Carmen Main Beach - 6 min drive - 1.9 km
  • Playacar Golf Club - 7 min drive - 5.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Naos - ‬10 min walk
  • ‪Illy Cafe - ‬15 min walk
  • ‪Hadar - ‬10 min walk
  • ‪Capella - ‬15 min walk
  • ‪Mole Mexican Contemporary Cuisine - ‬10 min walk

About this property

Hotel Autentico Vertical Playa Del Carmen

Hotel near Mamitas Beach
Located close to Playa del Carmen Main Beach and Quinta Avenida, Hotel Autentico Vertical Playa Del Carmen provides an airport shuttle, a rooftop terrace, and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers
  • Bike rentals, a roundtrip airport shuttle (surcharge), and beach umbrellas
  • Outdoor furniture, luggage storage, and scooter rentals
  • Tour/ticket assistance, an elevator, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Autentico Vertical Playa Del Carmen boast comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, hair dryers, and shampoo
  • 42-inch TVs with streaming services and digital channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Things to do

  • Bicycle rentals
  • Outdoor pool
  • Scooter/moped rentals

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Espresso maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from April 4 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1500 per accommodation, per stay
  • Service fee: MXN 60 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Property Registration Number VS220427BS0

Frequently asked questions

Does Hotel Autentico Vertical Playa Del Carmen have a pool?

Yes, this property has an outdoor pool.

Is Hotel Autentico Vertical Playa Del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Autentico Vertical Playa Del Carmen?

Hotel Autentico Vertical Playa Del Carmen doesn't offer parking.

What time is check-in at Hotel Autentico Vertical Playa Del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Autentico Vertical Playa Del Carmen?

Check-out is at noon.

Does Hotel Autentico Vertical Playa Del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Autentico Vertical Playa Del Carmen located?

Located in Luis Donaldo Colosio, this hotel is within 1 mi (2 km) of Mamitas Beach, Quinta Avenida, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 mi (10 km).

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Hotel Autentico Vertical Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 137 out of 213 reviews
Rating 8 - Good. 49 out of 213 reviews
Rating 6 - Okay. 12 out of 213 reviews
Rating 4 - Poor. 8 out of 213 reviews
Rating 2 - Terrible. 7 out of 213 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot great hotel no hot water.
Stayed 2 nights in Feb 2025

10/10 Excellent

Carmita

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property, Cool artwork and staff. What a great stay! ☺️
Stayed 3 nights in Mar 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel. Great area
Stayed 2 nights in Jan 2025

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, room
Stayed 2 nights in Jan 2025

10/10 Excellent

LaKeeda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful choice and will stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and exactly as described
Stayed 3 nights in Feb 2025

6/10 Okay

Dawndi

Good location close to Chedraui and Oxxo. Very good bakery across the street. Pillows were hard and lumpy, had a hard time getting toilet paper and towels. TV did not work as well.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all very nice. Dennis, Angel, and Michael are very helpful. The hotel is clean and simple. Nothing fancy, but well maintained. The cleaning staff are also excellent. Quiet area away from the noise. I will stay here again on my next trip to Playa.
Stayed 21 nights in Dec 2024

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so nice!!! Really great stay
Stayed 8 nights in Feb 2024

6/10 Okay

Rodney

Liked: Cleanliness
The property itself was very charming. It is an older building with some modern updates. It does have an elevator, which is very convenient for those who have mobility challenges. The biggest issue was the lack of hot water. A repeat guest mentioned that they experienced the same issues a year ago.
Stayed 3 nights in Feb 2025

10/10 Excellent

Roger L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and conveniently located. Great stay
Stayed 5 nights in Feb 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, great location.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kenton

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. We loved the roof top pool area and the convenient location .
Stayed 3 nights in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Jan 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the price!!
Stayed 1 night in Apr 2024

8/10 Good

Kimberly

Liked: Cleanliness
Disliked: Property conditions & facilities
Only issue was limited hot water for shower
Stayed 10 nights in Jan 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service
We had to change rooms after the first night because the AC was not working even after they attempted to fix it. We did not have hot water at all during the entire stay which was 7 days.
Stayed 7 nights in Jan 2025

8/10 Good

Suha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, helpful staff and clean
Stayed 2 nights in Jan 2024

10/10 Excellent

Andres Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
A little hidden gem in Playa del Carmen great rooms and locations staff super friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Wonderful place.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a big hotel but very friendly. Very convenient, well located Safe hotel with personnel available 24h a day. Will go back
Stayed 7 nights in Mar 2024

8/10 Good

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very friendly stuff 😊
Stayed 1 night in Feb 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great property, good amenities, good service.
Stayed 2 nights in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel stay.

The hotel was very clean. Near 5th Avenue. The staff was very friendly and Helpful. My husband and I enjoyed our stay.
Stayed 1 night in May 2024

10/10 Excellent

Chazz

Liked: Amenities, property conditions & facilities
Definitely will stay again.. Great customer service and place is really nice and unique.
Stayed 3 nights in Jul 2023