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ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

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Photo gallery for ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Exterior
Studio, Ocean View | Premium bedding, free minibar items, in-room safe, iron/ironing board
View from property
Premium bedding, free minibar items, in-room safe, iron/ironing board
Premium bedding, free minibar items, in-room safe, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • Bar
  • All inclusive
  • Pet friendly
  • Hot Tub

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 1 King Bed (Beach Area)

Room, 1 King Bed (Beach Area) | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Beach Area)

Suite (Beach Area) | Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 120 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Room, 2 Double Beds (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Lagoon View

Suite, Lagoon View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 50 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible (Andaz)

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Suite, Accessible (Andaz)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 120 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Studio, Ocean View

Studio, Ocean View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Ocean View

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
Hair dryer
Eco-friendly toiletries
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Beachfront

Room, 2 Double Beds, Beachfront | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Beachfront

Studio, Beachfront | Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 3

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The price is SARĀ 2,326
SARĀ 2,589 total
includes taxes & fees
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About the neighborhood

Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

What's nearby

  • El CamaleĆ³n Mayakoba Golf Course - 8 min walk - 0.8 km
  • Tres Rios Ecopark - 6 min drive - 3.5 km
  • Quinta Avenida - 9 min drive - 10.1 km
  • Maroma Beach - 11 min drive - 8.3 km
  • Mamitas Beach - 16 min drive - 10.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ā€ŖBlack & White - ā€¬4 min drive
  • ā€ŖCafe Antoinette - ā€¬13 min walk
  • ā€ŖLa Copa - ā€¬7 min drive
  • ā€ŖCoco CafĆ© - ā€¬4 min drive
  • ā€ŖBluemoon - ā€¬5 min drive

About this property

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Luxury eco-certified resort near El CamaleĆ³n Mayakoba Golf Course
Located close to Mamitas Beach and Maroma Beach, ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT provides an adjacent golf course, 2 beach bars, and a terrace. With a private beach, sun loungers, and a free beach shuttle, this resort is the perfect place to soak up some sun. Indulge in a facial, a massage, and hydrotherapy at Naum, the onsite spa. The on-site local and international cuisine restaurant, Cocina Milagro, offers breakfast, lunch, and dinner. The health club offers yoga classes and fitness classes; other things to do include kayaking, beach yoga, and snorkeling. Free in-room WiFi is available to all guests, along with mini golf and a garden.
You'll also enjoy the following perks during your stay:
  • Swimming pool with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Full breakfast (surcharge), free bicycle rentals, and 2 outdoor pools
  • Express check-out, supervised childcare (surcharge), and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 214 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like late night room service and free WiFi.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with cable channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

All inclusive details

All-inclusive room rates at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Full breakfast available for a fee daily 6:30 AMā€“11 AM: MXN 650 per person
  • 1 restaurant
  • 2 beach bars and 1 bar
  • 24-hour room service

Restaurants on site

  • Cocina Milagro
  • Casa Amate
  • Tinta del Pulpo
  • Vegan Bar
  • Sotavento

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Fitness classes
  • Beach yoga
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Golfing
  • Kayaking
  • Mini golf
  • Sauna
  • Snorkeling
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (66736 square feet)
  • Meeting rooms - 5

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Assistive listening devices available
  • Braille signage
  • Magnifying mirror
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Turndown service
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

This property is closed from March 2 2025 to December 1 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1538 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 650 per person
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyattā€™s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Frequently asked questions

Does ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT have a pool?

Yes, this property has 2 outdoor pools.

Is ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 1538 per pet, per night. Service animals are exempt from fees.

How much is parking at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Self parking and valet parking are free at this property.

What time is check-in at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Some rate plans available at this property are all-inclusive.

Where is ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT located?

Located in Playa del Carmen, this beachfront resort is next to a golf course, 0.4 mi (0.7 km) from El CamaleĆ³n Mayakoba Golf Course, and within 6 mi (10 km) of Maroma Beach and Mamitas Beach. Quinta Avenida and Xcaret Eco Theme Park are also within 12 mi (20 km).

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ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 413 out of 536 reviews
Rating 8 - Good. 79 out of 536 reviews
Rating 6 - Okay. 26 out of 536 reviews
Rating 4 - Poor. 8 out of 536 reviews
Rating 2 - Terrible. 10 out of 536 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

christiano

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, all inclusive is nice
Stayed 6 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.
Stayed 1 night in Feb 2025

8/10 Good

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Dec 2024

6/10 Okay

Francoise Marie-Jose

Liked: Cleanliness, staff & service, amenities
Food was average
Stayed 9 nights in Jan 2025

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.
Stayed 6 nights in Jan 2025

10/10 Excellent

SERGIO

We loved the property. Beautifully nested within the jungle. Top notch service from all the employees. Clean, modern, and very comfortable facilities. Will definitely go back.
Stayed 1 night in Jan 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This eco resort offers what ever you like. Its a bit expensive but worth the experience.many guests i spoke with are on their 4, 5 and 6th visit.
Stayed 2 nights in Jan 2025

8/10 Good

Matt

Disliked: Staff & service
Its nice safe environment. The
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel and its location. I wish they had better food in room service and the beach restaurant. Overall great experience.
Stayed 1 night in Dec 2024

10/10 Excellent

MiCHAEL DEAN

Liked: Amenities
AMAZING!
Stayed 4 nights in Dec 2024

8/10 Good

marcella sousa

Liked: Cleanliness, staff & service, amenities
It was a good not great experience
Stayed 4 nights in Jan 2025

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
Overall great experience. Service was a little lacking at times.
Stayed 8 nights in Nov 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.
Stayed 1 night in Dec 2024

10/10 Excellent

Faraz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff makes this property. they all went above and beyond to make us happy.
Stayed 4 nights in Nov 2024

8/10 Good

Sri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Andaz!
Stayed 5 nights in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent place for family vacations. The service by employees is exceptional.
Stayed 6 nights in Jul 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Food was really mediocre. Service was averageā€¦room was ok! You wouldnā€™t know that this open was just recently opened. Design of the restaurants were outdated with no attention to design.
Stayed 1 night in Nov 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The greatest vacation ever
Stayed 3 nights in Apr 2024

6/10 Okay

Desse

Liked: Cleanliness
Wild animals like monkeys walking around stealing people snacks. Attacking golf carts. Transportation is iffy and sometimes there's a wait
Stayed 2 nights in Nov 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating.
Stayed 4 nights in Mar 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing stay and staff!

10/10 Excellent

Bahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury luxury luxury !!!!!!! Beautiful Stay , amazing staff & food
Stayed 5 nights in Mar 2024

8/10 Good

Jordi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great Amate restaurant is way overpriced Food options are not great
Stayed 5 nights in Jul 2024

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.
Stayed 5 nights in Mar 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a hidden paradise within a larger complex. We did not have enough time to take advantage of all the amenities. Also it was a rainy day so the options for dinner were limited
Stayed 1 night in Jun 2024