2/10 Terrible
Paul
10 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was once of the worst hotels I have ever stayed at. The second night I was there had an issue with a loud obnoxious couple staying in the room next to me. The walls are paper thin so you could hear everything. My phone in the room wasn't working. So, I had to go down and talk to the front desk, after I went back up to my room they called the couple and told me the guy in the room next to you complained you were being too loud. That's when things got worse. They couple started banging on my door. I called the front desk with my cell phone and he said he would come up. Then the couple started banging on the walls. Long story short I had to pack my bags at midnight and switch rooms. I wanted to go to another hotel, but the employee couldn't confirm I would get my money back since I payed for the hotel via Expedia. So I was forced to stay there. I stopped the next morning seeing about leaving, and they said they moved me to another room, which they had to because I was being threatened by the couple. And they they called the police and had the couple kicked out. That was all they were going to do for my inconvenience. Then today when I checked out I spoke with the rudest General Manager, who yelled at me and said if I had left the other night, he would have refunded my my money, but the clerk wouldn't say that to me when I asked. The GM said I stayed in the room and that they weren't going to do anything for my inconvenience. I was harassed the one night and then again.
Paul
Stayed 3 nights in Dec 2024