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"The level of outstanding services and the amenities offered"

"We travel internationally a lot for work and rarely do we find a hotel as wonderful as this one! It was beautiful, the staff was amazing and the beds very comfortable. I really can’t say enough! "

"Extremely good customer service. we were helped by Kamil and Kamil at the front desk. they both took their time to help us with restaurant suggestions, itinerary planning and even weather updates! the location is great. I loved how quiet the room was. would recommend to anyone wanting to visit Krakow."

"Our stay was part business trip, part tourism. Our flights were not at great times, so this hotel was convenient and reasonably priced. The staff are all very helpful and attentive. They provide a taxi / shuttle for around £2 per person from outside arrivals - phone hotel to arrange it (pay at reception). Breakfast is included, available from 6am and is excellent! Hot and cold buffet, waffle maker, etc. Some cold items are put out at 3am for those getting early flights, and take-out coffee cups are provided, which was a nice touch. We booked the 4am shuttle which was perfect for our 5.45am flight (long but fast-moving security queue!) The train station is an 8 min walk away and it's the end of the line. Trains go into the city centre (Glowny), or you can stay on to the famous salt mine at the other end (pre-booking is essential). The hotel rooms were clean and well-maintained and had everything we needed.Two lifts. Nicely decorated. The only downside is that the restaurant is quite expensive and has limited choice, although the food is very nice. "

"What a hotel! Absolutely beautiful and clean. Large bedroom suite. Huge bathroom with quality decor. Breakfast food was cooked and presented like a Michelin * restaurant. Also a help yourself buffet with quality food and added little patisserie mini desserts. I could go on and on. So clean. Great staff. "

"Really good welcome with information about the town from reception The room was spacious and clean with all amenities required "

"Located between Krakow Old Town and Jewish Quarter, this was perfect walking distance to everywhere. Suite was massive, Spotlessly clean with mini fridge in the room too. I would not hesitate to recommend this hotel to family and friends It was perfect. Breakfast each morning from 7am was also magnificent and set us all up for the day ahead. FIVE STARS ***** "

"Loved it first class service and well situated, we will be back."

"I Defilad hotel. Great breakfast. Fantastic Spa. Getting sold to Marriot so hope they don’t wreck it."