6/10 Okay
Jeff
Traveled with group
11 January 2025
Disliked: Staff & service, property conditions & facilities
The Hotel is not finished and this is not advertised! The roof top bar and pool are closed to hotel patrons as not finished! Work was continuing on all floors, our room access keys stopped working every day requiring us to get them recoded constantly! The cleaners were hopeless either not cleaning our room or not leaving fresh towels, robes, toilet paper etc. on several occasions we were forced to enter the cleaning room to take fresh towels and other room items. On our third night we returned to find our door left wide open after they had cleaned allowing access to our room for anyone to steal our possessions. The sensor light in the wardrobe kept going on and off all throughout the night for the entire stay! A board fell off the wall in the bathroom! When we first arrived it took over 50 minutes to check in without explanation but we believe they had given our rooms away and were trying to fix the issue. Conceptually i nice hotel but to say we felt like we had ended up in Fawlty towers is an understatement!
Jeff
Stayed 10 nights in Jan 2025