2/10 Terrible
Mandy
Traveled with partner
18 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This by far is one of the worst hotels I have stayed in. The jacuzzi was dirty from when I arrived and looked like it had not been cleaned for years which is why I didn’t dare get in it.
Requesting an iron they would take a picture of you with the iron as if you are going to steal it. They would then take it out the room and you would need to call almost everyday to request one. Would it not make more sense to make a note on their system rather than make guests feel horrible as if I was planning on stealing it.
The room smelt and I assume it was from the air con vents but when hI called them all the maintenance man did was spray air freshener in the vent which obviously did not help. I was literally counting down until I could leave.
The staff are rude and I understand there may be a language barrier but I have been places where another language is the main language used and staff were always very helpful. This resort I felt like they just didn’t care or try to care and understand.
Even on the day we were checking out I got a call just after 9am (mind you it’s a 12pm checkout) telling me I can’t be late and I have to be out by 12. Seriously I was so disappointed with this. I was fully aware on the checkout time and didn’t need a rude call saying Don’t be late.
Honestly I would not recommend this place. I think maybe the resort is too big for the staff they have so the place is going downhill.
I loved Phuket but would never stay or recommend this hotel.
Mandy
Stayed 5 nights in Jan 2025
