Search Cottages in Pasadena

"I had a great experience until the evening. My room had 3 decaf pods. I brought them to the Bonvoy desk and asked for regular coffee. 5 hours later I return to my room and… no coffee. I went back to the Bonvoy desk and tell the staff member that I still do not have coffee, at which time another staff member comes up to me and asks me to step back because I am “berating” them. He then told security I threw the coffee pods at him when he was nowhere around when I handed them to her colleague. I am flummoxed by the situation as an individual and corporate client. All I wanted was coffee to be human for my 6 am meeting tomorrow."

"Ok"

"The size of room was large and reasonably priced. The staff was helpful and friendly! I will stay here again."

"Great experience and great location "

"Beautiful hotel!"

"We arrived for our one night stay and the staff was very friendly / helpful. Our room was good, bed comfortable and the dinner we got from the restaurant was tasty - along with the great waitstaff. The next morning we had to catch a 430am shuttle to the airport and everything went smoothly. We were very happy with our stay and will stay there again next time. "

"Excellent hotel and affordable.will definitely come back"

"Good pricing, room was clean, staff friendly, and close to restaurants, attractions."

"Check in was enhanced by the excellent staff. They were very helpful with getting us a ground floor room near an exit, as we had a small dog. Front desk staff were very friendly, as was our van driver. "