8/10 Good
Ong Chai
Traveled with family and small children
21 December 2024
Liked: Staff & service, amenities
Had travelled to Japan more than 18 times. Been to Osaka many times as well. Decided to book this as compared to other areas at shinshabashi as they have a connecting room. Location is just across Namba station, lots of eateries.
The hotel is very busy, reception is at level 2. The hotel has this policy where they will have to clean your room every third day. We normally don’t request for cleaning as it is a hassle. So we think that hotel should allow that. We requested for high floor and they arranged that.
The common use washing machine (paid) is very dirty, with lots of hair trapped and all sorts of dirty. I actually cleaned it before using it. Previously stayed at a Tokyo station hotel, they staff cleaned the washing machine at about 2 pm everyday or so. So imagine my horror of seeing how dirty the washing machine is.
Overall the place is clean but minus the washing machine.
Ong Chai
Stayed 4 nights in Dec 2024