Hotel New Otani Osaka

5.0 star property
Luxury Osaka hotel in Chuo with 10 restaurants

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel New Otani Osaka

Front of property - evening/night
Aerial view
Exterior
Concierge desk
Point of interest

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Air conditioning
The price is SAR 521
SAR 660 total
includes taxes & fees
21 Jan - 22 January 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 57 of 57 rooms

Deluxe Single Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 24 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Family Suite for 4 People Non-Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 70 sq m
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

Japanese Suite, Non Smoking, City View

Highlights

Air conditioning
Heating
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 60 sq m
  • City view
  • Sleeps 6
  • 4 Twin Futons

Deluxe Twin Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Twin Beds

Deluxe Double Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

Deluxe Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 40 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

Family Room, Non Smoking (Family Studio Town view for 6 persons)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 90 sq m
  • City view
  • Sleeps 10
  • 6 Large Twin Beds

Luxury Junior Suite, High Floor, Non-smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

Superior Twin Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Superior Twin Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Twin Beds

Suite - Selected at Check-in Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

Superior Double Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

Superior Triple Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 40 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

Economy Double Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Economy Double Room, Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Suite for 3persons Selected at Check-in Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

Luxury Connecting Suite, 4 Adults, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
2 bedrooms
Blackout drapes/curtains
Bathrobes
  • 110 sq m
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

Superior Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 40 sq m
  • City view
  • Sleeps 5
  • 3 Twin Beds

Run of The House, Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

Superior Double Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Single Room, Smoking, Town View

Highlights

Air conditioning
Heating
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 69 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

Single Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Family Room, Non Smoking (Family Studio Town view for 7 persons)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 90 sq m
  • City view
  • Sleeps 11
  • 7 Large Twin Beds

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Highlights

Air conditioning
Heating
Refrigerator
LCD TV
Renovated in 2017
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 40 sq m
  • Park view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

Family Suite for 5 People Non-Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 70 sq m
  • Park view
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

Run of The House, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

Economy Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • City view
  • Sleeps 5
  • 3 Twin Beds

Junior Suite, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Economy Triple Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 30 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

Non-Smoking Superior Twin Castle View

  • Sleeps 2
  • 2 Twin Beds

Non-Smoking Family Suite For 5 People  Castle View

  • Sleeps 5
  • 4 Double Beds and 1 Twin Bed

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2
  • 2 Twin Beds

Single Smoking Town View

  • Sleeps 1
  • 1 Double Bed

Non Smoking Luxury Junior Suite Castle View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Non-Smoking Deluxe Single Town View

  • Sleeps 1
  • 1 Twin Bed

Non-Smoking Corner Suite Castle View

  • Sleeps 4
  • 4 Twin Beds

Non Smoking Superior Double Castle View

  • Sleeps 2
  • 1 Queen Bed

Superior Triple Non Smoking Town View

  • Sleeps 3
  • 3 Twin Beds

Non-Smoking Superior Triple Castle View

  • Sleeps 3
  • 3 Twin Beds

Non-Smoking Superior Twin -Town View

  • Sleeps 2
  • 2 Twin Beds

Non Smoking Superior Junior Suite Castle View

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Smoking Run Of The House

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Superior Double Non-Smoking Town View

  • Sleeps 2
  • 1 Queen Bed

Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

Non Smoking Quadruple Family Castle View

  • Sleeps 4
  • 2 Twin Beds

Non-Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

Non Smoking Deluxe Double Castle View

  • Sleeps 2
  • 1 King Bed

Non-Smoking Deluxe Triple Town View

  • Sleeps 3
  • 3 Twin Beds

Non-Smoking Single Town View

  • Sleeps 1
  • 1 Double Bed

Suite - Selected At Check-in Non Smoking

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

Non-Smoking Small Triple Town View

  • Sleeps 3
  • 3 Twin Beds

Non-smoking Japanese Suite Town View

  • Sleeps 4
  • 4 Twin Futons

Non-Smoking Family Suite For 4 People  Castle View

  • Sleeps 4
  • 4 Double Beds

SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Double Beds

Suite For 3persons Selected At Check-in Non Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

Run Of House Non-Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

About the neighborhood

Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578

What's nearby

  • Osaka Castle Park - 2 min walk
  • Osaka-jō Hall - 9 min walk
  • Osaka Castle - 15 min walk
  • Dotonbori Glico Sign - 6 min drive
  • Umeda Sky Building - 7 min drive

Getting around

  • Osakajo-koen Station - 3 min walk
  • Morinomiya Station - 13 min walk
  • Kansai Intl. Airport (KIX) - 57 min drive

Restaurants

  • ‪いずみホール - ‬2 min walk
  • ‪マクドナルド - ‬5 min walk
  • ‪PRONTO - ‬5 min walk
  • ‪サイゼリヤ - ‬5 min walk
  • ‪麺匠慶次 - ‬5 min walk

About this property

Hotel New Otani Osaka

Luxury hotel near Osaka-jō Hall
Located close to Osaka Castle and Dotonbori Glico Sign, Hotel New Otani Osaka provides an art gallery on site, a shopping mall on site, and 2 coffee shops/cafes. Treat yourself to some rest and relaxation at FitnessCLUB, the onsite spa. At the 10 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and local and international cuisine. Stay connected with free WiFi in public areas, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
Other perks at this hotel include:
  • An indoor pool
  • Full breakfast (surcharge), 2 outdoor tennis courts, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), a porter/bellhop, and a banquet hall
  • A front-desk safe, multilingual staff, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff and proximity to public transit
Room features
All 525 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free internet and safes. Guest reviews speak positively of the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 43-inch LCD TVs with digital channels
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Covered self parking on site (JPY 1200 per night)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a garage
  • Roundtrip airport shuttle (surcharge) from 8:00 AM - 3:00 PM
  • Airport shuttle at scheduled times

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 4830 per person
  • 10 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • ALL DAY DINING SATSUKI
  • TEPPANYAKI KEYAKI
  • ISSHIN
  • FRENCH CUISINE SAKURA

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Bike parking
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Shopping mall
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms - 17

Spa

  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 43
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 43-inch LCD TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 3850 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4830 per person
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Pool fee: JPY 3850 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; spa tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The optional pool fee varies from JPY 5,000 - 6,000 per person, per pool session. The listed optional pool fee applies to guest ages 13 and older for access to the pool 9 AM-4 PM. The pool fee for children ages 4-12 is JPY 2,000 per child, and ages 0-3 at no charge.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

Pool access available from noon to 8:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Frequently asked questions

Does Hotel New Otani Osaka have a pool?

Yes, this property has an indoor pool. Pool access is from noon–8:00 PM.

Is Hotel New Otani Osaka pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel New Otani Osaka?

Self parking is available for JPY 1200 per night.

What time is check-in at Hotel New Otani Osaka?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel New Otani Osaka?

Check-out is at noon. Late check-out is available for a fee.

Does Hotel New Otani Osaka provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM–3:00 PM at scheduled times. A fee of JPY 1800 per person applies.

Where is Hotel New Otani Osaka located?

Located in Chuo, this luxury hotel is within a 15-minute walk of Osaka-jō Hall and Osaka Castle. Dotonbori Glico Sign and Tsutenkaku Tower are also within 6 mi (10 km). Osakajo-koen Station and Ōsakajōkōen Station are within a 5-minute walk.

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1670 out of 2225 reviews" "
Rating 8 - Good. 403 out of 2225 reviews" "
Rating 6 - Okay. 103 out of 2225 reviews" "
Rating 4 - Poor. 26 out of 2225 reviews" "
Rating 2 - Terrible. 23 out of 2225 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Izak

Stayed 5 nights in Nov 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view of Osaka Castle from our room.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This place should not be this affordable. It was actually jaw dropping. My wife and I thought we arrived at the wrong place.
Stayed 1 night in Dec 2024

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most outstanding this about the New Otani was the service. The staff were all so kind and helpful. They were truly 5 star. The hotel is huge, like fancy hotels of the 1980s - lots of marble and shine. The rooms are generous and our view across the water to the castle was stunning. Because this hotel is a little older now there are signs of wear and tear but that's to be expected. The area is a little on the outer of Osaka which makes getting around a little more time-consuming and local dining options more challenging to find. There are restaurants on site but they are on the pricey side. But the proximity to parks and the castle was great. The New Otani was an excellent stay for the price.
Stayed 4 nights in Nov 2024

10/10 Excellent

Senu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, friendly staffs and beautiful location…
Stayed 3 nights in Dec 2024

10/10 Excellent

Bernard

Stayed 2 nights in Nov 2024

10/10 Excellent

Kerry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb! From the time the car door is opened for you on arrival til you are farewelled as you check out. Superb! Thank you!
Stayed 4 nights in Dec 2024

10/10 Excellent

Tomoharu

Stayed 1 night in Nov 2024

10/10 Excellent

Yevgeny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ч
Stayed 1 night in Dec 2024

10/10 Excellent

Stewart Wai Kwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vicinity is quite and comfortable in week days and becomes agile and vibrant in week ends. I like very much about the surroundings. The property is facing the Castle. Wonderful
Stayed 6 nights in Dec 2024

8/10 Good

stephanie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property very luxurious, great high end shopping and dining, if your look for all in one hotel. The rooms were great sizes views were amazing. The bathrooms could use some major updates as it doesn't fit the style of hotel its more like a pink retro vibe but for price and size its good. Dinning out is all over just note that its mostly inside buildings so it may look empty or dead at night but you have to go inside the buildings to see all the options. Or walk about 15 minutes see the busy night life stuff but it truly isnt a bad walk. The subway was close by about 5 to 10 mintue walk depending which line your going to. The view of the castle at night was absolutely amazing. The staff was so kind and friendly. Nothing really opens early so the dining options at the hotel worked perfect if your a breakfast person. They offered American and Japanese style. So many great tasting things.
Stayed 5 nights in Nov 2024

10/10 Excellent

Tiancheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, one of a kind view to the castle that’s unbeatable, delicious food, and I can keep listing the things I love about this hotel! Definitely would come back next time I visit Osaka.
Stayed 3 nights in Nov 2024

10/10 Excellent

JOHN, Fullerton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, 2 min walk to JR station, walking distance to Osaka Castle, good breakfast buffet, convenient store next door…
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 3 nights in Nov 2024

10/10 Excellent

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and huge room. Super close to osaka castle.
Stayed 1 night in Nov 2024

10/10 Excellent

Jasveenkaur Jaspalsingh

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 3 nights in Nov 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room felt a bit dated but the staff were excellent and the location was amazing!
Stayed 2 nights in Nov 2024

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were outstanding here. Definitely earned the 5 star rating. Staff were particularly well spoken in English and helpful explaining where things are and various services like in-room massage and laundry pick up. Overall great place to stay - castle view room with a safe, fridge, coffee and tea. Only disappointment for my friend and I was that their pool/spa was pay-to-use, which doesn’t seem to match the style of the hotel. Perhaps the high level room bookers get free access, not sure. Other than not being able to swim without paying a fee, we were super happy with this place. High level food, service, and amenities overall. Would definitely stay here again in returning to Osaka.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Paul

Stayed 2 nights in Nov 2024

8/10 Good

Teresa, Dublin

Liked: Amenities
The lobby is very nice and looks Elegant, however the rooms are so dated.
Stayed 1 night in Nov 2024

6/10 Okay

lika

Liked: Cleanliness, staff & service
Room is a big with view to Osaka castle. Hotel is outdated, required renovation, breakfast very limited and the same every day. Location wise, few minutes from Osaka Loop line - few stations from Osaka Station
Stayed 7 nights in Nov 2024

8/10 Good

Marianne

Traveled with family
Liked: Cleanliness, staff & service
Staff were friendly and helpful, top notch. Our room had a great view of Osaka Castle. It was quiet and clean. However, the bathroom still had old faucets and hardware. The toilet didn’t work as intended with the bidet. The tub was old style. The heater or AC didn’t work either. The room was very stuffy. The breakfast buffet was average.
Stayed 4 nights in Nov 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for the location but the hotel itself was better than I could imagine. It was one of the best hotels I have ever stayed in. I would highly recommend this hotel to others and would definitely stay here again.
Stayed 2 nights in Nov 2024