Free self-serve breakfast, 2 bars, and a restaurant are just a few of the amenities provided at WE Hotel Toya. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
Other perks include:
Free self parking
Luggage storage, a vending machine, and multilingual staff
A front-desk safe, a 24-hour front desk, and a gift shop
Room features
All 55 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
Pillowtop mattresses and down comforters
Deep soaking tubs, toilets with electronic bidets, and free toiletries
29-inch LCD TVs with digital channels
Refrigerators, electric kettles, and heating
Languages
Chinese (Mandarin), English, Japanese
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Limited onsite parking
Food and drink
Free self-serve breakfast available daily 7:00 AM–10:00 AM
1 restaurant
2 bars/lounges
Family friendly
Refrigerator
Soundproofed rooms
Conveniences
Front-desk safe
Gift shop/newsstand
Vending machine
Guest services
24-hour front desk
Housekeeping (once per stay)
Luggage storage
Multilingual staff
Spa
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
In-room accessibility
More
Designated smoking areas (fines apply)
Room amenities
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Down comforter
Heating (climate-controlled)
Pillow-top mattress
Premium bedding
Bathroom
Deep soaking bathtub
Electronic bidet
Free toiletries
Hair dryer
Separate bathtub and shower
Towels
Entertainment
29-inch LCD TV
Digital channels
Food and drink
Coffee/tea maker
Electric kettle
Refrigerator
More
Phone
Safe
Slippers
Soundproofing
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20
Check-out
Check-out before 10:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Renovations and closures
The property is closed in February.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
We should mention
This property does not have elevators
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Property is also known as
WE Toya
WE Hotel Toya Toyako-Cho
WE Hotel Toya Hotel
WE Hotel Toya Toyako
WE Hotel Toya Hotel Toyako
Frequently asked questions
Is WE Hotel Toya pet-friendly?
No, pets are not allowed at this property.
How much is parking at WE Hotel Toya?
Self parking is free at this property.
What time is check-in at WE Hotel Toya?
Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at WE Hotel Toya?
Check-out is at 10:00 AM.
Where is WE Hotel Toya located?
Situated on a lake, this hotel is within 1 mi (2 km) of Shikotsu-Toya National Park and Lake Toya. Toyako Forest Museum is 2.9 mi (4.7 km) away.
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WE Hotel Toya Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 99 out of 164 reviews
10 - Excellent
99
Rating 8 - Good. 43 out of 164 reviews
8 - Good
43
Rating 6 - Okay. 14 out of 164 reviews
6 - Okay
14
Rating 4 - Poor. 5 out of 164 reviews
4 - Poor
5
Rating 2 - Terrible. 3 out of 164 reviews
2 - Terrible
3
9.6/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Amana
11 January 2025
Liked: Cleanliness, staff & service, amenities
We liked the cleanliness, the friendly staff, and views from the onsen to the lake.
You need a transport to get around. There is only 1 small resturant within walking distance if you are not planning to have all yoir meals in the hotel. The nearest dining area is about 20mins drive from the hotel. Oversall it is a very beautiful hotel with large space.
Thank you very much to the hotel for providing me with a delightful experience. The decoration is beautiful, very clean, and spacious. The environment and the scenery are excellent. The staff is friendly and polite. I will definitely come back and recommend it to other friends.
Great hotel with great view and service! Unfortunately the location isn’t that great, about 15-30mins drive away from the main attractions.
Staff were amazing though! Go all way out to fulfil our meals needs. 5 stars for the front desk and kitchen staff!
Helpful and friendly staff with excellent services. Spacious room with beautiful lake scenery. But far from where firework taking place. No hot spring but just hot water inside the room.
Spacious room with fantastic lake view. Outdoor bathtub was great as you can see the peaceful lake view under beautiful sunset.
Unfortunately, at night time, you may have to stay with the little insets if you still choose to bath outside 😂
We had been at Toya many times, staying at various properties, including the famous Windsor. This time round, we decied to try this modern property instead of Lake Sumida. This is indeed a nice property but probably more suited for young couples rather than for family with young kids. However we still had a great time, as they do factor in children and provided small yukata as well.
Keng Hoe
2/10 Terrible
Po Yan
13 February 2023
Liked: Cleanliness
Disliked: Staff & service, amenities
Meal included in the restaurant is worst i ever had in japan onsen hotel. And the bot bath at room is only hot water but not onsen, which is totally exposed to public.
The only good part is the hotel view of lake toya
Stayed in the hotel for 2 nights (2 rooms) in July.
Pro: beautiful hotel, great views, good breakfast (didn’t eat dinner there as the menu is not to our liking)
Con: as mentioned by other guests, the room is only suitable for couples. There is no hanging rack in the shower room so there is no way to dry and dress yourself without ‘exposing’ yourself. Fortunately we read the reviews and brought our own hooks to stick to the shower room wall. A simple permanent fix and i don’t understand why can’t the hotel do something about it. The design of the basin tap is also quite stupid. The tap is so close to the bottom of the sink that you even have to tilt the glass to fill water. The nearest convenient store is a 5 mins drive away. But it is up slope and very dark at night. Fortunately we are driving so not an issue. But will be a pain if going on public transport.
Good size for triple bedder. Nice and quiet.
Cons are No hook for hanging clothes or towel in bathroom except the bar which outside there door. We needed to hang a bag to contain our clothing inside while showering.
Tap at basins are very low, when one needs to fill up flask, have to do it with shower head inside bathroom.
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.