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"It was off peak season. So the place was relatively quiet and not many other guests around. Service staffs at the reception and restaurants were helpful and courteous even though they didn't speak much English. Our traditional Japanese room was clean and beautiful. Yukata was provided in room and could be worn around the hotel. We opened the window for better ventilation as cool temperature was refreshing. The only gripe was that the window does not have grille, which can be a little dangerous with young child around. Since this hotel also has onsen facilities, we got to experience Japanese bath and hot spring water. Breakfast and dinner were included in our package. Dinner was great with wide variety of food. Breakfast selection could be better."

"Favourite place to stay for snowboarding"

"We had planned to ski but changed plans due to weather. The location is perfect for ski season with the gondola attached to the hotel (it wasn’t up due to warmer weather) but everything in the hotel from the staff, dinner, breakfast was top notch. You didn’t really need to leave the hotel to do anything. "

"Location was really good. Only about a 7 min walk to subway station. Hotel was amazing. I booked the club floor room, so could have spent zero yen on food for the whole trip if I really wanted to. The bar was absolutely perfect. Cocktails were amazing. "

"The vibe is good."

"We had an amazing stay. The food, the staff, and the whole vibe of the decor are incredible. What a cozy, lovely spot. I know the harsh winters can be hard in a property, but I would suggest they do some minor maintenance (wood paneling on private outdoor onsen area, rust on private porch railing, wallpaper in entrance area) to ensure this amazing hotel can stay around for a long time! We want to come back in every season. "