6/10 Okay
Victor, Pittsburgh
Traveled with family and small children
22 December 2024
Liked: Cleanliness, staff & service, property conditions & facilities
We had high expectations for this five-star hotel given its luxurious rating and prime location near Central Park, surrounded by excellent shopping and dining options. Unfortunately, the experience fell short in several key areas.
While the location is undoubtedly fantastic, the hotel itself felt cramped and lacked the sense of grandeur one would expect. The lobby is extremely small, with no lounges or comfortable spaces to relax and enjoy. The staff, though polite, didn’t go out of their way to assist – an example being their lack of help when we struggled to carry a stroller up and down stairs.
We stayed in an executive suite with park views, expecting a stunning perspective of Central Park. However, we were disappointed to find ourselves on one of the lowest floors, with an obstructed view that only showcased the first row of trees rather than the park itself. On a positive note, the room was spacious and clean, but it lacked basic amenities like hand lotion – a surprising omission for a five-star property.
The highlights of our stay were the indoor pool and gym facilities, which were truly top-notch and met the luxury standard we anticipated. Unfortunately, these features weren’t enough to redeem the overall experience.
Having stayed in other five-star hotels in NYC, this one doesn’t measure up. The lack of attention to detail, subpar service, and disappointing accommodations mean we won’t be returning. For the price and rating, there are far better options available.
Victor
Stayed 2 nights in Dec 2024