2/10 Terrible
Alexandra
24 October 2023
Disliked: Cleanliness, amenities, property conditions & facilities
The only reason I can even give this 1 star is because the bathroom was in excellent condition (recently updated & clean) & it’s close proximity to the beach. Beyond that I would NOT recommend staying here. The first night it took over an hour to get into my room (after 30 minutes spent lost on the street trying to find the entrance since the signage was small & poorly illuminated & the description never mentioned that they're above a bbq restaurant). When I finally found the room, the code didn’t work. The concierge gave me a new code which still didn’t work & various directions on how to jiggle the handle & pull the door. They had to send the area manager to unlock it & she had to provide a key because she realized that both codes provided were no good. The window was stuck open without a screen & I had to email for 2 days before she came back out to fix it. The 2nd night I noticed a few roaches near the mini-fridge. After that I saw more in the room on at least 3 other occasions including crawling under the bed on my last night. Beyond the loud music from the bbq restaurant under the room on some nights (the room has disposable earplugs) their smoker had a huge impact. My clothes & even my face mask wreaked of bbq smoke & nearly everyday the room was filled with a smoky haze. This left my eyes dry & burning & seriously aggravated my allergies. I emailed the management agency about these concerns so they could address them, but have yet to receive an adequate response.
Alexandra
Stayed 9 nights in Sep 2023