Only one elevator to my floor worked during my stay, and it could’ve been nice. If the hotel staff informed the guest of that. The television channels did not work properly, the TV Guide didn’t match the actual channels, which was very difficult to watch TV peacefully the free breakfast, I did not even try at first glance, it just didn’t look good. I only tasted the orange juice which I immediately spit out because it was disgusting.
When I had a question for the front desk coming back from my long day in the city, there was nobody there for at least five minutes, the Night Shift staff was working alone, and I had no complaints about that. He was getting something for another guests. However, when I came the next morning to ask a question and also inform them that nobody was at the front desk, they thought that I was lying and got very nasty with me and said someone is always at the front desk, I said actually that was not true last night because I waited for several minutes and nobody was at the front desk, the lady rolled her eyes at me and was very rude. I have no reason to lie about that, they could’ve checked the cameras, I was not ratting anyone out. I was just saying that there are times when someone cannot be at the front desk, especially if they are working by themselves and trying to help someone else.
This is not a location that I would go back to, I thought Chelsea was different, but I would rather stay close to Central Park.