This was my absolute worst hotel experience of my life. I paid a pretty penny to stay in this hotel that looked like a home which was turned into a hotel. One of the desk staff was absolutely rude and shows no sympathy for the guests what so ever. The walk-in area displayed an old 1970’s look, the tile floors were cracked, the crevices of the ceiling had molding and were dirty, the so called leather chairs were ripped and worn down from over the years and the elevator was completely crappy and was out of service, actually, we got stuck in it, because there was no out of service sign. After we got out of the elevator the only staff told us to not use it because it did not work and he then placed an out of service sign on the door.
The area of this hotel was horrific. As for the room, we were told we would get a [two bed] room and we got one small room no bigger than 10x10, with one twin size bed. The carpet was dirty and old, the sheets and towels were disgusting, the paint on the walls were chipped to its worst state, water pipes were running through the ceiling up from the floor and the “working” TV with “cable” wouldn’t even turn on. There was no air conditioning but only one small blowing fan. Keep in mind that the rooms do not come with a bathroom, but instead it (meaning one per floor) was located directly down the hall for everyone to use. It had urine encircled around the toilet, and the bath tub was completely unacceptable. Unbelievably, I had to carry my two children down the street to some random restaurant so that they could use the bathroom. My family and I were very unsatisfied; we left the next day, w/o our refund. Would not recommend to anyone!